the event organiser, the event venue or other primary ticket agents). (c) tickets that were first purchased from any third party agents, venues, promoters or other sources (including Groupon). 2.5 You must not create or use multiple accounts with the purpose or intention of circumventing any of the terms of this Ticket Exchange Policy or our, 2.6 You must not use our website or app, your account and/or the Ticket Exchange (together the ". Ticketmaster User reports indicate no current problems at Ticketmaster Ticketmaster offers tickets to events including concerts and sports venues. 9.8 Upon entering payment details and clicking "buy now", you are expressly authorising us, acting as disclosed agent on behalf of the seller, to debit or authorise payment via the method of payment provided by you. 24 hour right of return from time of purchase. However, Universal encourages visitors to contact the Guest Services team to discuss their options if something comes up before their trip. Some Ticketmaster Articles, you might be interested to read: If you're trying to access the Ticketmaster using website or app and Read more, At some point, you might face problem when trying to transfer your Read more, Have you ever encountered an error message that simply says, "Oops, something Read more, TicketMaster is one of the most popular ticketing platforms in the world, Read more. skip to content. Tickets price would be automatically set as your purchased tickets price. We have also written more articles on Ticketmaster to Fix the some common Ticketmaster issues, How Ticketmaster Waiting Room/Queue work and help you out to book tickets in optimised way. You can transfer as many tickets as you like. We would be happy to work on suggestions provided by our users as it would bring us more closer to our mission "Let's Connect the World Better". Remember, the receiver's email address must be different to the sender's email address. When the ticket is exchanged, the . Login to your Ticketmaster Account. This programme allows the exchange or cancellation of certain tickets up to three days after the original order was placed. Single (non-subscription) tickets for Broadway shows cannot be exchanged. 11.5 For the purposes of this Ticket Exchange Policy, a ". Click the links below to navigate around or have a scroll and read it all! Please note, some complaints can take as much as 28 days to resolve. Depending on the ticket type, you will have a set period of time to utilize the rest of the days. Always contact the appropriate Universal park to confirm the details of your particular pass. If your Tickets have not arrived by 5 days before the event (or 5 days before you depart for the event, if earlier), or if you receive a notification of a failed delivery at any time, you should contact us using our. Universal makes it easy for guests to modify their tickets by adding it as a feature on their official app. We accept no responsibility or liability for such cancellations, as these are outside our control. Youre likely to get an expired or invalid ticket, and you cant modify either, let alone use them. 5.9 If you dispatch any incorrect Resale Tickets in error, you must contact us immediately via our, (a) we may be unable to deal with mistakes or errors notified to us later than five business days after the date of dispatch (or earlier, depending on the circumstances); and. Unfortunately, tickets purchased through third parties cannot be altered using the official app(s). Firstly, security wont let the new person past the front gate. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Ticket Exchange Policy, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. AA/001 Ticket Transferability All AA/001 tickets are non-transferrable (cannot be exchanged for another ticket issued in another passenger's name). 'Bring Your Baby' Guided London Walks are sensitively devised to suit parents and carers of even the tiniest babies to enjoy London's history. All rights reserved. Tap the Remove Listing button to the right of the listing you want to remove. All listings, sales and purchases are subject to the applicable version of this Ticket Exchange Policy that was published at the time of listing, sale or purchase. Its always best to check with Ticketmaster or the event organizer directly to confirm whether ticket exchanges are allowed or not. Extraordinary circumstances. Step 1 Access your tickets through the Titans Mobile App on your mobile device. a meet and greet but not merchandise or car parking), and any upsells that you purchased at the same time as purchasing Primary Tickets cannot be listed or sold using the Ticket Exchange. Ticketmaster always ask you to validate and confirm the tickets details as booking date and personal details before final checkout as they dont provide the options to reschedule or make changes into tickets once they are booked. You agree that you have no claim against us for the actions, whether negligent or intentional, of any other users of the Ticket Exchange, other than where we are at fault. Therefore, we recommend you check this Ticket Exchange Policy regularly to stay informed of its current terms and conditions. Keep in mind that when you sell your tickets, you will need to wait for the payment to be processed before the tickets are transferred to the new buyer. As long as you got it from Universal or an authorized sales channel, you wont need to pay the difference, and you can still modify it before your visit. 1. No exchange fee Broadway subscribers may exchange their tickets to another performance of the same show up to 72 hours before their scheduled performance, subject to availability. Are you looking to exchange your tickets for a better seat or want to exchange the seats for any different date if concert is scheduled on multiple dates? 1999-2023 Ticketmaster. The mediation shall be conducted in accordance with the, 15.8 Nothing in this Ticket Exchange Policy affects or restricts your statutory rights, your right to make a complaint to Trading Standards or another appropriate regulatory authority, or your right to pursue court proceedings or other forms of dispute resolution such as through the. You must also keep buyers personal data strictly confidential and secure and must not contact buyers directly unless directly authorised to do so by Ticketmaster. In some cases, you may be able to exchange your tickets through Ticketmasters fan-to-fan exchange program, which allows ticket holders to sell or exchange their tickets with other fans. Sports Concerts Theater. . Nonetheless, we recommend in all cases that buyers first seek resolution to any issues using our dispute resolution procedure, as set out in clause 15. (c) You may only list Resale Tickets that you have the right to sell, and where no third party rights, no applicable terms and conditions and no laws or regulations are breached by listing the Resale Tickets. 4.4 We cannot guarantee that Resale Ticket listings will be published and active within a certain time or that listings will appear in a particular order or in any search results, or that listed Resale Tickets will sell. For the 2022-2023 Lakers season at Crypto.com Arena, Ticketmaster will be the only authorized seller of Lakers Tickets online . Universal also allows you to make other changes to your vacation package, such as removing dates, changing your hotel reservations, and adding add-ons like Express Passes. Tickets purchased through the Rams and Ticketmaster will be accessible through the free Rams Mobile App, Rams Account Manager on mobile web, or the Ticketmaster app. 3.4 When you sell or purchase a Resale Ticket using the Ticket Exchange, you enter into separate contract directly with the buyer or seller (as applicable) of the relevant Resale Tickets as the Resale Tickets are owned by the seller and not us, and purchased by the buyer from the seller through the Ticket Exchange. Ever since I was a child, my favorite trips have been to theme parks I love getting lost in the magic of Disney and have never had a bad experience at Universal Studios. (a) all live listings for the event (i.e. However, the exchange process varies depending on the event and the seller. A further separate contract is entered into between buyers and sellers when buying or selling Resale Tickets using the Ticket Exchange (please see clause 3.4 for details). 8.1 We reserve the right to de-list any listings and/or cancel any orders selling Resale Tickets on the Ticket Exchange if: (a) You fail to comply with any listing conditions under clause 4.3; (b) You are a business seller and fail to comply with clauses 4.3(g) or 6.4 and/or applicable law or regulation in relation to trading as a business; (c) You fail to supply a buyer with the exact Resale Tickets ordered (including by way of a failed delivery or where the buyer receives Resale Tickets that do not match listed Resale Tickets or order confirmation); (d) The buyer is denied entry to the relevant event through no fault of their own as a result of any act or omission by you (including any failure to comply with the terms of this Ticket Exchange Policy and/or any terms and conditions applicable to the Primary Ticket and/or any other applicable laws and regulations). However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. In insurance, the insurance policy is a contract (generally a standard form contract) between the insurer and the policyholder, which determines the claims which the insurer is legally required to pay. Help us improve this article with your feedback. What Happens If Ticket Prices Rise After My Purchase? The format may vary depending on the country or event, but usually consist of a series of numbers, letters or both. However, we will try to assist with resolving any such disputes; please see clause 15 for further details. Therefore, any non-ticket elements purchased as part of a package, excluding VIP tickets where the non-ticket element is not separable from the ticket (e.g. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. If you are selling Resale Tickets, you will also have a separate legally binding contract with Adyen as described in clause 3.1 above. (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). If any Resale Tickets are not listed due to a technical or other error and/or do not sell for any reason, we will not be liable or responsible in relation to the same. SELLER TERMS (LISTING AND SELLING RESALE TICKETS). 4.2 Please note, tickets (including VIP tickets) are the only items that may be listed and sold using the Ticket Exchange. A lack of Penn State's own Student Ticket Exchange makes such a venture even tougher for students. For more information about ticket reselling on Vivid Seats and to see if you qualify, click here. You can send an email invitation with a link to transfer your tickets and if the recipient accepts your offer, the tickets will be placed into the recipient's Ticketmaster account. Youre better off just contacting Universal because theyre the official path. In particular, you must not dispatch tickets using a non-trackable service and/or hand-deliver tickets to the buyer under any circumstances whatsoever. A per ticket exchange fee may apply. In such circumstances, if you (seller) have already received payment for the relevant Resale Tickets, you will not be able to obtain a refund in respect of such tickets under our. Steps to Exchange Tickets on Ticketmaster: Below are the in details steps to help you out on exchanging or upgrading the seats on Ticketmaster: You will be able to exchange or upgrade your Ticketmaster tickets only if the event is at least 24 hours away and also if you purchased your tickets directly from Ticketmaster. 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