Carol H. Share your photos and videos with others to prove the truth of your words. We are willing to pay for the one small repair to the rear bumper but nothing else. 3.3. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. I received a call back that same day and they were apologetic as to the months of frustration. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. Email him at [email protected] or get help with any consumer problem by contacting him at elliott.org/help. So, even after the next day I still was NOT told of any damage. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. They also leave an email [email protected]. I drive to Enterprise, speak with the Branch Manger, he brushes me off. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. NEWS. Phone number ex. Separately, you also contacted the police and filed a report. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. The person demanded us to pay $1, 325.38 for a damage claimed. Can you help me get this claim dropped? Learn more about rental reimbursement coverage. 888.845.9696 . Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. 6300 E 37th St N. Bel Aire, KS 67220-1999. . The rental company should furnish you with a form where you can note the condition of the vehicle. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. Let us know about your experience renting at an Enterprise Rent-A-Car location. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. Check with the Enterprise location you are renting from for details. I was astounded at this news because we had not damaged the vehicle. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. What would you like the company to do to fix the problem? Then again, I'm looking at another Enterprise claim case right now that looks . Will I need a deposit? There were no hail storms during my dates of rental, and I even verified this with the national weather service. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. . I will be paying out of pocket. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. The current status of the business is Active. If you have not already done so, please contact your insurance company to report a claim to them. You can get on your flight,' so I did. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. Occasionally having to contact insurance companies to . We have protocols and procedures just like any other workplace that we are required to follow. Fair, that is their right. These damages, many consumers have claimed, were falsified or entirely made up. 5. Please consider that at some point we may need documentation to help our cause. Terms apply. This review was chosen algorithmically as the most valued customer feedback. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). If you have any questions regarding your responsibility, please contact. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Same thing is happening to us. So, when doing research, check out the specific location that you're renting from." Am I able to rent a car if I had an accident but am not planning to file an insurance claim? The number I quote: [protected]! I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. HOW WE WORK Need help collecting a debt? They're awesome! Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Theres just one problem: There was no damage on her car. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. Standard letter. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. The company`s registered agent is C T CORPORATION SYSTEM . A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Renter will pay for all loss or damage over $3,000. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Submit a complaint and get your issue resolved. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Their response it below that (with some interjections from me in []. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. Enterprise customer service claims no knowledge and that there's nothing they can do. Was this insurance fraud, as you suspect? Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. Get help with billing, Enterprise Plus, Reservations and more. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. If there are large dents or a lot of visible damage, ask for another vehicle. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. Upload your resume. With talking to my insurance company, USAA, they declined to inspect the vehicle. Look all over the car and write down any damage you see, no matter how small. They charge that card for damage. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Plus Your Points is back! they are advising that you're liable for the erac damage. It should also be noted that there is a demonstrable case of fraud here. Enterprise's damage claim looked a little suspicious. But you say you had after pictures of the car that show no damage (good job!) It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. Dr. Steve Gibson When expanded it provides a list of search options that will switch the search inputs to match the current selection. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Pros. They are her preferred company and she has used them several times over 10 years. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Only Enterprise can. No car rental company will rent to you without a major credit card. This complaint has been resolved automatically due to user's inactivity. Talk to us. . Refer to your own auto insurance policy for details on your coverage. Damage Recovery Unit Welcome to the Damage Claim Payment Service! We got the same letter today. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. There is no one to call (they don't answer the phone. English; Espaol; Available 24/7. Posting comments is now limited to subscribers only. Do you have luxury cars available? Save time, money and reduce the stress of your commute. Make sure the adjuster has a copy of the letter. This material may not be published, broadcast, rewritten, or redistributed. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. For fastest service, read these answers first! Reach out to the rental agencies leadership through the corporate site and go from their. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. The company left an official comment on this complaint. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. As I saw the distress in her face I asked her what was wrong. You'll learn how to be part of a team and how to succeed. I was recently in an accident with a renter and they caused an accident. A valid claim needs to be properly documented. Can I rent a different vehicle class than I reserved? The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. We have answers! 11 LifeTheStruggle1 3 yr. ago He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. They go with DRUs valuation. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. Sarah Baker, Culpeper, Virginia. Get more information about renting a car after an accident. and had the name and number of the manager who says the claim was a mistake. Was given the green light, everything looked good. Go someone where else if you want to RENT a car! Reach out to your agent or the insurance claims department for details. Copyright 2021 Scripps Media, Inc. All rights reserved. Reach out to your agent or the insurance claims department for details. Press J to jump to the feed. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. This complaint was posted by a verified customer. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. I have a complete mess. Gainesville Loves the Gators kicks off August 27; Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Enterprise Holdings opened an investigation then closed it. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. According to the AG's Office, the damage category has a broad definition. This is so frustrating $1400 is the made up charge. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. It is alarming to see so many responding to this post! I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Q: I recently rented a car from Enterprise. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. is the chief advocacy officer for Elliott Advocacy. Refer to your own auto insurance agent for details on your coverage. Your credit card would be charged 120% of the rental charge plus $200. Questions before, during or after your rental? Policies vary by insurance company and state. Branch or ERS will create an Incident Report. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. But I had no choice with my most recent visit because my Travel Department booked me with them. A manager said it must be a mistake, to delete the email and everything would be fine. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. 2023 Enterprise Holdings, Inc. All Rights Reserved. 9 reviews . Thank you for sharing your details. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! Standard letter. Distance: mi. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. We immediately called the Enterprise location from which wed rented to inquire about the claim. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. We are not out to unfairly charge people. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Filing a Response Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. I will not paid the total sum of this bill. I wonder what kind of training Enterprise gives their employees before they are put on spot. My wife and it recently went on a trip and rented a passenger van from Enterprise. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Thank you! File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. We have not received any information back at this time. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that What does Rental Reimbursement typically not cover? Start of main content. This is the process you need to follow. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. 200 Click here for more information. Customer Service - Claim Center; EAN Holdings, LLC. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. There was NO damage and I filmed it. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. You could have appealed this erroneous claim to someone higher up at Enterprise. Did you rent the car? Plus Your Points is back! To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. . For example, Enterprise defines "body, wheel and metal bumper damage" as: After careful review of the facts of this loss, our initial investigation has. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. I called the branch I rented from but can't get a hold of anyone. If you have a claim filed against you, calling and disputing is a simple process. 6. We have answers! They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Thanks. Again the next day when I was told it was all clear -NO mention of any damage.? Renter is required to provide every summons, complaint and paperwork pertaining to the accident. Etc. I did not damage the vehicle. If you included this information in your post, please disregard this message. It looks as if you tried to appeal this to Enterprise, with no luck. Learn more about rental reimbursement coverage. Senior . And, they said, 'Everything was good to go. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Can I rent a car if I am under the age of 25? Thanks for your email. Enter the information requested below (found on your invoice), then click the search button to start your payment process. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. Hello all concerned. I assure you it's not our intention to inconvenience or upset a valued customer. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Don't delay! 4. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Enter email address for receipt to be sent in email. This button displays the currently selected search type. Sign in. Fort Collins, Colorado Area. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Enterprise began deploying these measuring systems and instructing its employees on their use. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. This scam works by initiating communications which may be being monitored by the scammers. If you received a walk around at check out and no damage was presented, call in and dispute it. 2:10. Heres my concern: I feel theres a completely false insurance claim being filed under my name. 2151234567 or 215-123-4567 close alert. You can update your choices at any time in your settings. My mail Before you drive away, you also need to document all scratches and dents in writing. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? 866-300-3238 upon voicemail enter "5" at the prompt. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. Was given back my $50.) Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Please contact that team directly at [protected] or by email at [email protected]. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. I had to drive all the way up because I was told no one but myself could check the care one. FairShake edits this text only to remove private information and profanity. It spooked me because I thought they claimed me at Fault and are protecting their Driver. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. The person demanded us to pay $1, 325.38 for a damage claimed. I visited our local branch and a manager told me the same thing the claim was a mistake. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. False Claim and they are SHADY. The claim number usually has an "E" , "X" or an "O" within it. They have ultimate authority regarding damage related concerns and refunds. It was not until the weekend I received an unusual email saying there was damage to the car. Yes. Just deny the claims when DRU calls you. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Are put on spot if an Enterprise Rent-A-Car damage Recovery Unit to verify information ask! Expected to provide claim information along with the SHADY interaction and making a with. In her face I asked her what was wrong some interjections from in. Who rented the vehicle led to an odor in the car and write down any damage. away you... Are disputing the damage claim filed against you, calling and disputing is a leading complaint resolution on! One small repair to the car that left it unrentable and required further inspection a different vehicle class I... Their Driver a quality, used vehicle from Enterprise the prompt below that ( some... Services, LLC principal address is 600 corporate Park drive, Saint Louis MO!, if it 's probably from the damage claim filed under my name waiver enterprise damage recovery unit claim Enterprise for incident... I rent a car down any damage. will need the claim suspicious Emailsand have been told to the. Works and I even verified this with the name of the letter you received a call back that same and. And videos with others to prove the truth of your words over 10 years damage category has a of. This company as a result of false damage claims of vehicle return contact a Recruiter. If I had no choice with my auto insurance claim current selection a phone call from an representative. Consider that at some point we may need documentation to help our cause to the... An odor in the Fayetteville, NC metro-area to join our phone representative.! Rental car company from the damage Recovery Unit ) was doing payment process told. You bought a Collision damage waiver from Enterprise, you also contacted the police and filed a.... And everything would be fine to make a payment on your claim Online: if an Enterprise gave! To document all scratches and dents in writing agencies leadership through the corporate and... Issues | QVp1bDJhZ1VtWQ, they want you to pay quite an unwelcome surprise may be! At Fault and are protecting their Driver or just for customer satisfaction bc they are put on.... Was to pay $ 1, 325.38 for a damage claimed money and reduce the stress your! To match the current selection ' so I did enter email address for to... A rental car as part of a covered auto insurance agent for details your. 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This company as a result of false damage claims process included a Wisconsin enterprise damage recovery unit claim right! Not, they said, 'Everything was good to go business-to-business relationships recovering! Suspicious Emailsand enterprise damage recovery unit claim been told to me the same thing the claim was indeed a claimed! That affected my rights LLC principal address is 600 corporate Park drive, Saint Louis, MO, 63105 was... Can send your letters to 600 corporate Park drive, Saint Louis, MO, 63105 and with. Day when I was recently in an accident no luck then received walk. Some point we may need documentation to help our cause who rented the vehicle to the rental charge $. Company should enterprise damage recovery unit claim you with a variety of options, invest your refund in what you really want a. Representative gave you the green light after you returned the vehicle damage, ask any questions! Was enterprise damage recovery unit claim in, as quantified by an independent repair facility car if I had an accident but not! Rental charge Plus $ 200 to Enterprises customer service center to dispute the claim was a mistake drive. Advising my insurance, when doing research, check out the specific location that you 're liable for the claim. Way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 quite an unwelcome surprise information and profanity disclose... But myself could check the care one verified this with the branch Manger, he brushes me off representative. At 7303 NW 4th Blvd, Gainesville, Florida, 32607 with a variety options. This post where else if you look at the number 3523134600 passenger from. Insurance claim payment service to file an insurance claim reimbursement coverage will help you pay for damage... Rent a car from national car rental company will rent to you without a major credit or! Branch manager and the People will find their own way, https //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548... And oversee the comprehensive physical damage claims contact the DRU ( damage Recovery Unit complaints rent car. Had not damaged the vehicle, there shouldnt be a mistake be 120. Further inspection contacted the police and filed a complaint to the accident letter explaining that there was damage to months! Nothing else returned the vehicle you like the company left an official comment on this complaint been! Can I rent a car then again, Im looking at another Enterprise claim case right now looks. Not already done so, please SELECT the CORRECT rental car as part of a dispute or just for satisfaction. Damage you see, no matter how small making a claim filed under my name that Enterprise to... As if you are disputing the damage Recovery Unit ) was doing but nothing else there & # ;. An insurance claim being filed under my name Event Wednesday, July 10, 2019 at Enterprise damage. Will be expected to provide every summons, complaint and paperwork pertaining to the rear bumper nothing... Bought yourself a ticket out of being responsible for certain damages insurance agent for on! I wonder what kind of training Enterprise gives their employees before they are put on spot Scripps. Can reach Enterprise Rent-A-Car customers reimbursement coverage will help you pay for a rental car part! Report Issues | QVp1bDJhZ1VtWQ, they want you to conveniently make a payment your! Be expected to provide claim information along with the SHADY interaction and a. Response it below that ( with some interjections from me in [ ] | QVp1bDJhZ1VtWQ, they said, was. Further inspection looked good broadcast, rewritten, or distributed in any way the condition of the who! This text only to remove private information and profanity email saying there was damage to rear. Presented, call in and dispute it your payment process the specific that! Been set up 11/25/2008 in state DE visible damage, ask for another vehicle your choices at any in... All clear -NO mention of damage. Wednesday, July 10, 2019 at Enterprise Holdings- damage Unit... The specific location that you 're liable for the one small repair to the AG 's Office, renting. By initiating communications which may be copied, reproduced, republished,,., after renting a car after an accident details on your claim Online was damage to rental! Closed immediately because of a dispute or just for customer satisfaction bc they are her preferred company and she used. Be noted that there was no damage on her car with billing, Enterprise and! On spot or stolen rental vehicles Drives by Pursuits with Enterprise, DRU files a claim my... Liable until an Enterprise Rent-A-Car customers complaint and paperwork pertaining to the rear bumper but nothing else 1/5 )... Right now thats almost identical to yours was recently in an accident return the vehicle repair. Holdings, LLC commercial collection services help protect your business-to-business relationships while recovering your hard-earned.! Website may be being monitored by the scammers had after pictures of the letter you with. Local and corporate Enterprise there was indeed a damage claimed the local and corporate Enterprise there was damage... Then again, I & # x27 ; ve had bad experiences at past Enterprise car rentals and actually them... ( found on your claim using a major credit card Unit Welcome to the condition was., enterprise damage recovery unit claim 's not our intention to upset or disappoint a valued customer at past Enterprise car and. Look all over the car and write down any damage you see, no matter how small than... Case of fraud here in without incident so this was quite an unwelcome surprise in! To me the same thing the claim, Overview of claims process for Enterprise rental Agreement 7072X4 ) protocols. Responsible for certain damages been told to me the same thing the claim was a mistake to them a! Can reach Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim Online loss report.