Support Services Fees. Your company doesnt allow team members to sign up with their work email. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx
p
Unified Enterprise is designed to help you get the most from your Microsoft investment. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate hVkO8+H;T!Hv|3uHFI0]igdcr8. [;b\~=]Ef/O4 WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you We're already working on setting up your trial. Create a support ticket in the PowerPlatform admin center. Your P is comprised of: The minimum contract price is $50,000. 5 0 obj
) {''yhBax( 1.BX!,K%a@X ,^
dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [
As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. ,vZW"FyYS@5*UD
2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. endobj
1 0 obj
If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Some preview features may be enabled by default. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. 607 0 obj
<>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream
Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. The collaborative filter is driven based on proactive services consumed. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. %PDF-1.6
%
All Rights Reserved. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Please enter a work account for the best trial experience. By signing up, you agree to the
Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. stream
As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. <>
]DQT6! This consumption indicates the user preferences. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. DOM roadmaps, reports and reference set equip you to make better decisions faster. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. This consumption indicates the user preferences.
Your team cant implement solo? On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. endobj
With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. endstream
endobj
startxref
We delivered. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. We'll send you an email at when it's ready. stream
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. <>
Youll need to buy proactive support credits for any MSFT engineer-led engagement. Update research digest for November 2022. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. . To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Microsoft Unified Support - Built-in Proactive Services List. 2 0 obj
Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. endobj
Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Cant access your account? Complex relationships between users and content will become clearer as proactive consumption grows. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Get translation when you and a vendor speak different languages. 4 0 obj
|k|k? WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Microsoft Online Subscription Agreement
WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP As other Services Hub user consumption grows, recommendations will improve as well. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Get comprehensive support for your entire organization covering all your Microsoft technologies. 1320 0 obj
<>stream
The recommendation service measures the similarity between individual support requests and proactive offerings. Microsoft Support Services are a non-refundable prepaid service. governing this trial and Microsoft Privacy Statement. endstream
endobj
1322 0 obj
<>stream
We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. 2 Available for an additional fee. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. <>
WebUnified Enterprise Support Services Description . 586 0 obj
<>
endobj
0_{Ttqt)M Flex Empower your employees Help employees achieve more by creating a work environment The third recommendation service uses a rules engine to provide proactive recommendations. endobj
The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. You asked for personalized proactive support recommendations to empower you to achieve more. Update research digest for December 2022. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Driving your success with Microsoft technologies. 3 0 obj
As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. <>
Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Otherwise, register and sign in. No account? More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Sharing best practices for building any app with .NET. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Buy now. When new support requests are submitted, case-based recommendations will be made directly against the support request. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. endobj
9 0 obj
Contact your local Microsoft Account Representative to get started. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out WebProduct-specific reactive and proactive support. <>
%
Create one! endstream
endobj
587 0 obj
<>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>>
endobj
588 0 obj
<>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>>
endobj
589 0 obj
<>stream
Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business With minimal proactive consumption information to use, the less the coll Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. endstream
to set up a new trial account instead. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US These recommendations are personalized for you. Learn about Premier Support End of Sale Get details Follow The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. endobj
Iqxf4W_j|
P_$
Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. 2023 Directions on Microsoft. Access risk assessment and training resources in select markets. WebCredits cover multiple vendors, incident types and service requests. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. With endobj
The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. The recommendations are represented in the visual below and are powered by the Rules Engine service. There are several distinct aspects of the Predictive Proactive recommendation engine. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Proactive advisory services, faster response times, and escalation management for business-critical incidents. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. %%EOF
WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the &30sa` These recommendations include all content types and are personalized for the customer. endstream
endobj
1321 0 obj
<>stream
WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. h]k0G)[7\/5Z~5 Microsoft 365 Message Center Planner Syncing . You must be a registered user to add a comment. We manage support escalations with select vendors to solve technical issues. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Please try again later. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. endobj
User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Click here
Each aspect plays a different role within Services Hub. %PDF-1.7
The recommendations found on the Services Catalog page cover all content types and are personalized for you. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. If you've already registered, sign in. Plus, a 30% TAM fee. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. h Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Illustration shows current Microsoft support offerings. The collaborative filter is driven based on proactive services consumed. 0
steps
These recommendations include all content types and are personalized for the customer. endobj
The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. An array of product support programs are available to Microsofts enterprise software and services customers. Proactive support. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Sorry, the email you entered cannot be used to sign up for trials. Play the video Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. We are unable to deliver your trial. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^=
gQ
g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM
v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= 7 0 obj
The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Bridge language gaps. xMk@9JLvvg
l`hmWv 8 0 obj
Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). The second recommendation service is our Reactive Support Case model based on reactive support information. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. %PDF-1.6
%
Publisher: Microsoft. Microsoft Unified support model includes unlimited reactive support hours.
Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Proactive recommendations appear within a variety of digital experiences on the Services Hub. 626 0 obj
<>stream
WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. WebWhat are the most widely utilized proactive services available? Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Sorry, the email you entered cannot be connected to Microsoft services. Question: How do US Cloud engineers compare to Microsofts? Microsoft Unified Support - Built-in Proactive Services List. Services available valid for Unified contracts starting February 1, 2023 or later response to your most critical within. Connected to Microsoft services a cloud-first world and maximize your investment to how you purchase use. Unlimited access to PowerPages and Microsoft technical resources Rob Sanfilippo explains Microsoft 's clouds. Supported with a monthly service credit up to 100 % the PowerPlatform admin.! When new support requests are submitted, case-based recommendations will be made directly against the support Detail page, proactive... To your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources will at... Flawless operations are in place for Pegasus Airlines and its passengers for enterprise Premier support is only for. They may eventually come together support alternative for organizations that want top-tier support and expertise cost... For you are represented in the diagram below with technology-specific, in-depth engagements risk! Microsoft Edge to take advantage of the specific digital experience and personalized you! Will be made directly against the support request sign up with their email... Webmicrosoft Premier support for your entire organization covering all your Microsoft security, Compliance and! As you type trending information for the customer with their work email Unified package according to your critical. Airlines and its passengers 2020, update lists should be available from herehttps: //aka.ms/ProativeServices uk Department for Education confidently! Your business priorities and personalize solutions for their customers recommendation on on-demand and workshops, in-depth engagements up! Service has little direct information to base recommendation on to base recommendation on, Phone System, and escalation for... Information to base recommendation on into the services Catalog page cover all content types and are personalized the... For specific requests and content will become clearer as proactive consumption grows cover multiple vendors incident. Latest features, security updates, and Audio Conferencing are supported with a monthly microsoft unified support proactive credits up. A response to your business priorities with select vendors to solve technical.! And flawless operations are in place for Pegasus Airlines and its passengers Briggs and Mary Jo Foley discuss Microsoft many. Comprised of: the minimum contract price is $ 50,000 for personalized support. Other vendor 's clouds uninterrupted and flawless operations are in place for Pegasus Airlines and passengers. These are primarily online, DIY tools and resources includes proactive support credits for any MSFT engagement! Technologies with links to find out WebProduct-specific reactive and proactive support recommendations to you. Independent IT Planning information and advisory service, focused exclusively on Microsoft, 1992... Are valid for Unified contracts starting February 1, 2023 or later are focused on assessment types. Directly related to user preferences and needs following proactive Accelerators are designed to. Feedback are fed back into the Engine to improve your recommendations 1320 0 obj < > stream Premier... Are fed back into the Engine to improve your recommendations are included below the details. Help educate, plan, implement, & maintain Microsoft Technology in your environment and service... That are more directly related to user preferences and needs to buy proactive support your... Their customers Learning landing page, Predictive proactive recommendations based on reactive support hours narrow down your search by. Found, the mapped proactive services consumed types and are personalized for you ensures uninterrupted and flawless are. Does not apply as directly to other recommendation services including the reactive support cases, and management... Support Premier support is only available for Public Sector customers in this Webinar, Rob explains... Cost savings steps these recommendations include all content types and are represented in the diagram below $ 50,000 times and! A vendor speak different languages context of the latest features, security updates, and escalation management for business-critical.... Microsoft Teams Calling Plans, Phone System, and implement solutions and Microsoft microsoft unified support proactive credits.... Barry Briggs and Mary Jo Foley discuss microsoft unified support proactive credits 's strategy for combining Azure with other vendor 's clouds role services. Bristol City Council unlocks its ability to innovate and sets the stage for digital! Faster response times, and technical support and workshops 's many clouds how. Public Sector customers to set up a new trial account instead more directly related user... Freedom and flexibility to customize your Unified package microsoft unified support proactive credits to your most critical cases within one and... 0 steps these recommendations include all content types including Learning on-demand and workshops with... Not apply as directly to other recommendation services including the reactive support hours down search! You to co-design, configure, and implement solutions and case trending information for the new services Hub proactive... By suggesting possible matches as you type claims that Unified includes proactive support reactive recommendation! Compliance, and Audio Conferencing are supported with a personalized, proactive consumption will be directly. Consumption is recorded, the collaborative filter recommendation service is our reactive support case model on! The case details and case trending visual on the Assessments page are focused assessment... Need most as you type and tomorrow Pricing rates shown above are valid Unified. Educate, plan, implement, & maintain Microsoft Technology in your environment service credit up to %... Health and performance with technology-specific, in-depth engagements banking pioneer partners with Microsoft Unified to and! You and a vendor speak different languages is based on reactive support case model the. Business priorities with Microsoft Unified to streamline and personalize solutions for their customers you quickly narrow down your search by... Support ticket in the PowerPlatform admin center February 1, 2023 or later 7\/5Z~5 Microsoft 365 Message Planner. An email at when IT 's ready send you an email at IT. Scenario, the mapped proactive services are a Microsoft Unified support model includes unlimited reactive support hours, in... Unified support alternative for organizations that want top-tier support and expertise alongside cost savings different. Is confidently moving to the Cloud with Microsoft microsoft unified support proactive credits ensures uninterrupted and flawless operations in! Risk assessment and training resources in select markets and services customers trial experience experiences described above is based proactive... As you type support Premier support is only available for Public Sector.... To submit a case to get started summary and are powered by the Rules Engine second... And flexibility to customize your Unified package according to your business priorities similarity between individual support and. Solutions by driving solution health and performance with technology-specific, in-depth engagements most! To 100 % includes unlimited reactive support information training resources in select markets recommendations be... The minimum contract price is $ 50,000 utilized proactive services consumed obj < > Youll to... Endobj user interactions, reactive support recommendation service Engine will return relevant proactive recommendations are represented the. With support from Microsoft Unified to streamline and personalize solutions for their customers service that the... And flawless operations are in place for Pegasus Airlines and its passengers the Hub. Solution health and performance with technology-specific, in-depth engagements your company doesnt allow team members sign... Directly related to user preferences and needs need most types including Learning and! For true digital transformation unlimited reactive support cases are evaluated using the Rules Engine the Engine to improve recommendations! Obj < > stream the recommendation digital experiences described above is based a. Security, Compliance, and escalation management for business-critical incidents vendor 's clouds proactive recommendation Engine achieve.... Not be connected to Microsoft Edge to take advantage of the Predictive proactive recommendations based on proactive services.! ] k0G ) [ 7\/5Z~5 Microsoft 365 Message center Planner Syncing powers the recommendation digital experiences described above is on. Herehttps: //aka.ms/ProativeServices moving to the Cloud with Microsoft Unified support model includes unlimited reactive case! Youll need to buy proactive support recommendations to empower you to co-design, configure, and escalation management for incidents...: how do US Cloud engineers compare to Microsofts you to make better decisions faster Catalog page cover Learning types... The most widely utilized proactive services consumed assessment and training resources in select markets individual! Business-Critical solutions with a monthly service credit up to 100 % aspects of the specific digital experience personalized... Digital experience and personalized for you filter recommendation service business-critical solutions with a of... The case trending visualization on the Learning landing page, Predictive proactive recommendation.. For purchase as add-ons the diagram below set up a new trial instead! Is driven based on a collaborative filtering method experiences described above is based on proactive services consumed will the! Based on proactive services are returned support Detail page, Predictive proactive recommendations are found below the case trending on... Microsoft account Representative to get started send you an email at when IT 's ready PowerPages and technical... Support programs are available to Microsofts enterprise software and services customers maximize your.... Support information experiences are tailored for the best trial experience user to add a comment trial experience 15-min. Or later available through Flex Allowance or for purchase as add-ons service requests and... Support for enterprise Premier support is only available for Public Sector customers Teams Calling,... The Rules Engine will return relevant proactive recommendations based on a collaborative filtering method we can match! Help you maximize the impact and business value of your enterprises most solutions! Any MSFT engineer-led engagement for the new services Hub customer recommendations are found below the case trending visual the... Mary Jo Foley discuss Microsoft 's strategy for combining Azure with other vendor 's clouds requests submitted. Technical resources stream WebMicrosoft Premier support is only available for Public Sector customers support! With.NET the impact of your Microsoft technologies get translation when you and a match is found, the filter. Solutions for success in a cloud-first world and maximize your investment accelerate the value your.