Welcome - we're glad you joined the Spotify Community! Very frustrating since the speakers primary purpose is to play Spotify. This may not be entirely necessary, but it does improve your chances of getting the problem fixed in the first diagnostic step. Tell the representative what steps you have already taken to resolve the problem. Can anyone explain in plain human language what to do on iPhone/iPad please? Access The Alexa App Use your phone or tablet to open your Alexa app and begin the linking process. After issuing the right commands, if the Echo doesnt play your playlist, try adding the word My to your command. For that, press the volume up button on your Echo. Its extremely annoying. Now just ask Alexa to play something, e.g. Tap on the speaker icon and increase the volume. Navigate to the settings menu on your Alexa app and then select Preferences. That's because saying "Alexa, play The Rolling Stones" will default to playing it on Amazon Music Unlimited - and if you don't have it, Alexa might offer you a free trial. Spotify vs Amazon Music: Which Music Streaming Service Is Better. Then click Save.. Adding a screenshot here to show the current rebooted device, bedroom, and the outdated name of that same device, the bedroom Still showing up in the list even though it has been renamed. She's always onjust ask for information, music, news, weather, and more. First up, youll need to log in to your Spotify app. Downloading both the Vozsis and Weblink applications makes using Alexa in your car simple - just tap-and-ask, and Alexa will respond instantly. You can download and enable the Spotify skill to use on your smart speakers. The content remains unbiased and authentic. How to power cycle your Echo device to make it work with Spotify again. Lately spotify is missing as a music service in the alexa app. oh well i returned it. You can set one or more speakers using the Alexa app, so specific devices play music within a Smart Home Group. You can contact Spotify support through the Spotify website or through the Spotify app. The first thing to do is set Spotify as the default music player for Alexa. It was fine while free and now that I am paying is totally frustrating. Applets can help you save your Discover Weekly and Release Radar playlists, share your favorite tunes, and much more. Itd be awesome if you could check, since this would help us continue looking into the inconvenience. The This American Life podcast grays out all my devices. Now, hit the X icon in the upper right corner of the screen to exit this menu. DOSS Fabriq Chorus Alexa: Drool Radio: DTS PlayFi Alexa: Easy Dok Alexa: Ecobee Alexa: Energy Alexa: Facebook Portal Alexa: Ford Alexa Beta: Frontier Silicon Alexa: Garmin Speak Alexa: GE Lighting . New Echo Dot worked ok initially but a few hours later has 'Playback Restricted' but Spotify still working fine on original owned Echo. Select Spotify, then Link account to Alexa. To restart the devices with removable batteries (Echo dot 4th gen), remove and return the batteries. Next, tap Settings and scroll down to Music & Podcasts. Select Default and enable Spotify. Besides playlist names, you should check the names of your Echo speakers (if you have more than one) and groups as well. This was my issue. Your device successfully starts up when it begins to spin a blue light. You can check for your Echo software version by going to the Alexa app. On the bottom of the home screen, it should say the name of the current song, as well as "Devices Available." Press that. I have the feeling they talk about computers and websites but not really what to do when you just have an iPhone/iPad. For some users, Alexa says its playing Spotify but no sound comes from it. I just bought the CRX-N470D Yamaha receiver and its also showing up as playback restricted. You have 2 options to troubleshoot this concern. Resetting your device can help fix any issues with the device's connection to Spotify. Firstly, download the Alexa app from Google Play Store or Apple App Store, and open it. Your Spotify account will have Alexa as a part of the connected devices. Disclaimer: Some pages on this site may include an affiliate link. Just follow the steps below: For quite a few of you, that should be the problem resolved. I listen to Spotify from my phone on my walk home, and I love that Alexa lets me seamlessly transition listening from my phone to my Echo speaker when I walk in the door. With Spotify selected as the default, you dont need to sayAlexa, play Justin Bieber on Spotify.. Connecting Alexa to Spotify offers so much more than just playing a particular playlist or song. Please help! Then, select Link Account and follow the on-screen instructions. Restart your phone after installing the apps again. Press Devices Available on the next screen that appears. From there, you will then need to go to the music and podcast settings. If theres some setting-up to make it all work. A pop-up will appear for you to confirm it. You can check the supported Echo devices and countries for them on the Spotify page. Here you will find your speaker groups and Echo devices. Same issue! For this fix, all you need to do is go into the Alexa app. Hey @CinciAmy!Sorry to see this has happened to you?Are you trying from a desktop device using a wired connection :?If so, turn the speaker on and let it play anything, if all works well, this should fix your playback issue.Let us know how it goes! Spotify offers digital copyright restricted recorded audio content, including more than 100 million songs and five million podcasts, from record labels and media companies. If youve tried all of the above steps and are still experiencing playback restrictions on Alexa, you may need to contact Spotify support for further assistance. Choose the Alexa device that will play your Spotify playlist. Access the Music tab on the Alexa app again; Spotify appears with your account name under Account Settings. 2023 Guiding Tech Media. Can anyone explain in plain human language what to do on iPhone/iPad please? I can connect any music to echo and Sonos but as soon as I try to play podcasts the devices all read playback restricted. You can reset the Echo speaker by pressing the buttons on your device or the Alexa app. REALLY annoying! Again, these issues might be temporary. Go to the Spotify website and log in to your account, Click on the Account tab in the top right corner of the page, Under the Your Devices section, click on the See Devices button, Find the device you want to remove and click on the Remove Device button next to it, Wait for a few seconds and then reconnect the device to power, Wait for the device to fully boot up and then try playing music from Spotify again, Click on the Help tab in the top right corner of the page, Click on the Contact Us button in the top right corner of the page, Select the appropriate category and subcategory for your issue, Follow the prompts to submit your issue to Spotify support, Tap on the Settings icon in the bottom right corner of the screen. As a result, not only Apple TV but also LINN grayed out was fixed. Im having the same issue and I have NO Alexa devices or echo dots. Choose the speaker(s) for a Smart Home Group. All of my Sonos systems are showing this "playback restricted" status on the Spotify app. This is to prevent discrepancies between the accounts you use for the two apps. So to me it doesnt seem it has anything to do with the device you use for casting. Choose an existing Smart Home Group, such as Dining Room. Just did this for the GF, you need to link your Spotify to alexa. We'll keep you posted here as soon as we have any new information to share. Navigate: "Alexa, skip song," #3. Spotify Student: streaming is restricted to one account and one device at a time. The first thing you should do is go to the app settings and force-close your Alexa app. Spotify Premium Family allows six users to stream music concurrently on six devices. I'm having the same problem connecting to all of my Google Home speakers from Spotify on my iPhone. See if any of these changes will fix your problem: Remove Spotify from your music services in the Sonos app and re-add it. The text didn't come from the ether. This should clear up your problem if its a connection issue. Reinstall Application If the playback was working just fine a few hours ago and has just started to malfunction, then it is likely that there is something wrong with your Alexa app. To do this, open Spotify and tap the three vertical dots in the upper right-hand corner after tapping on the playlist youre editing. Want to know more about this website and me? As an experiment, I changed podcasts and with one I could use my Sonos speakers. on another, no. The Spotify account is beeing used elsewhere (May not be 100% correct, as it is loosely translated from norwegian, but anyway) And yes, before anyone suggest the limitations related to Alexa/Google etc; this is using the native Sonos App only. Select Spotify and tap DONE. Im using a 3rd gen Echo Dot with an android phone. For instance, Alexa, play my Super Nova playlist. If it still doesnt work, take a look at your Spotify playlist names. If youre using a free Spotify account, you may be experiencing playback restrictions on Alexa. When Alexa is having problems with Spotify, it needs a very simple fix most of the time. If that still doesnt work, move on to the next solution. If not, it is still worth keeping this trick up your sleeve for potential future issues. 2. You do not have permission to remove this product association. One night it will work and the next night it wont. If you've checked your Spotify account type and device limit and are still experiencing playback restrictions on Alexa, you may need to reset your Alexa device. If not, try clearing Alexas cache as well and then restarting your phone before moving onto the net step. Handling Spotify Free restricted actions in your companion app Use the restrictions returned in SpPlaybackRestrictions to correctly set the playback state in companion app and to respond to the user when they try to perform a restricted action. I have some additional help. Ive deleted cache and app, turned off phone and waited a few minutes before downloading spotify again and now its all of my echos instead of just one. Select Music and Podcasts. Stop music: "Alexa, turn off the music" or "Alexa, stop" works too #5. Disable any spotify skill enabled in the alexa app. Heres how to clear the cache of third-party apps on an iPhone: Heres another method to remove the app altogether and reinstall it from the App Store. Thanks for escalating the issue. No Spotify Connect involved either ;-) [8] Think of it as a twist on the classic turn it off and back on again fix. I am ready to throw them out the window. Then, once the device has been at rest for at least 30 seconds, simply plug it back in again. This has only occured sinced we bought a dual account which seems odd. Tap on the green shuffle icon to disable it. Just add on Spotify at the end of the command. But, if it still doesnt work, make sure Spotify is set as your default music player. In the Alexa app, tap the menu in the top-left. Sometimes, the Echo device not playing Spotify music issue could happen due to out-of-date software. For Alexa / Google Home: Remove all speaker groups and create new ones. Im having the same issue. tried troubleshooting such as rebooting device, restarting spotify after clearing cache, etc. Is It Possible To Play Different Music On Multiple Echo Devices? Would you mind making sure that there's no old cache files causing this by following these steps? yeah bluetooth was on. Here's how to listen to region-locked songs on Spotify using a VPN. To contact Spotify support through the website: To contact Spotify support through the app: Your email address will not be published. Have tried deleting and reinstalling Spotify and Alexa apps, clearing cache, resetting wifi, unplugging and re-powering echos. Amazon Echo and Spotify have been friends since 2016 but with a few limitations. At this point, you should notice that the Echo Dot has an orange ring around it. I think you have to be on the same internet and also have spotify premium to stream on sonos. If youre experiencing problems with Alexa not playing your Spotify lately, well, youre not alone. The next step is to forget or remove the Echo from your Spotify account. My devices- Amazon echo and echo dot both 4th gen. Yeah, you! @Heofenum, just to confirm, can you listen to other podcasts? Thank you for reaching out to the Community. Please see below the current ongoing issues which are under investigation. Here, you will find the option that allows you to choose Spotify as your default. Yes, you CAN listen to Spotify with Alexa, and yes, its super easy. Type what you want to say to Alexa to play your playlist, for example: Enter your playlist name (as its named on Spotify), Tap Set Time if youd like the music to play for a desired time (totally optional! In countries like Australia, Austria, Brazil, Canada, France, Germany, India, Ireland, Italy, Japan, Mexico, New Zealand, Spain, UK, and the US, even Spotify free account users can connect it with Alexa. Open the Settings menu on your mobile phone. You can create a routine that triggers that playlist. Unlink Spotify Account From Alexa Next, you should try unlinking your Spotify account and Skill from Echo. When you make Spotify your default provider, there is no need to add on Spotify at the end of your command. ]. That might confuse the app, and Alexa would respond that it cant do it. #6. If so, try turning up the volume. During playback on a group, it often drops the group and just one speaker plays. that worked (at least for now). Its the bottom center on android alexa app. In the Alexa app, remove the "Kitchen" and "Dining Room" devices from your device list and have Alexa rediscover them. There are some simple fixes if Alexa isnt cooperating with your music requests. (The Shuffle button will be green if shuffle play is active). Unplug and replug the echo devices. Here is how I fixed it. To disable shuffle play, click the Shuffle button. Its normal if Alexa plays a random sound every once in awhile because she didnt hear you correctly, but its entirely different if she wont play any of your songs at all. Even with intense competition in the music streaming space, Spotify remains the preferred choice among users. My solution? Im curious what type of account you have? After I link my free Spotify to Alexa on my iPhone, I also couldn't choose the Echo saying playback is restricted.Before that, I played some playlist and choose This Device. Hi Simon, I cant fine voice assistant menu in the settings menu of Spotify. Also, refrain from keeping similar names for playlists such as Super Nova 1, Super Nova 2, etc. Need a visual guide on connecting Spotify to Amazon (Echo) and setting it as your default music player? Thats bizarre. The great thing about playing music with Alexa is that you can also lower or raise the volume via voice commands, jump tracks, or ask Alexa to repeat a song. Moderators, can you ask your coders for the app what are the triggers to display the text "playback restricted" so we can understand what is triggering this? But, if you change the playlist name, shell likely respond with the music you want. It's completely annoying. So begin by restarting your Echo device (Echo, Echo dot, or Echo plus, etc.) I hadnt updated my location from a move so I hadnt checked in at my home location in a while and my thinking is that Spotify started putting restrictions on my account. How To Connect Phillips Hue Bridge Without Router? I can connect with bluetooth but that's not what I want. Scroll through the Spotify Playlists section and tap on the one you want to listen to. Vozsis with Amazon Alexa. Heres how to make Spotify your default Alexa music player: Great news you can listen to your Spotify podcasts on Alexa just as you would listen to music. Once you click into this, there will be an option to go into your storage options. This will bypass the voice command but its the perfect option if you dont know which playlist you want to listen to or what you named it. Resetting your Alexa removes all the configurations and settings you have made. Alexa Device Is Unresponsive: 16 Causes & Fixes, Help, Spotify Deleted My Account! in the meantime I just have to ask Alexa to play Spotify while I have the app open and then it will play. If none of the above fixes have worked for you, the next logical step is to have a quick check of your settings. Was trying to play Campin by the Okee Dokee Brothers. Maybe a newer version of Bluetooth is required as well? Of course, the first thing you should do is try restarting Alexa. I had the same issue. Annoying, but much easier than resetting the Echos or uninstalling/reinstalling Spotify!Im using an iPhone 11 Pro with iOS 15.6, with Spotify Premium v. 8.7.50.416.Hope this helps! Keep us in the loop and don't hesitate to get back to us if you have any other questions. In most of the countries, you will need a Spotify premium account to connect Spotify and Echo. If you havent done this before, weve laid out the steps for you below: 3. To play a specific playlist, you should say: Alexa, play [the playlist name]. You should note that there is no need to add my or say something like: Alexa, play my [the playlist name. DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. We've forwarded this to our tech folks who'll look further into it. Not working for me on my PS4. What worked for me was downloading an older version of the app. Its important to link your Spotify account properly to the Echo device using the Alexa app. A screenshot / short screen recording would also be greatly appreciated as it would show how things look on your end. Just create a few routines with different Alexa command triggers. Alexa doesnt really need much of an introduction these days. everything worked fine then. Amazon will not play it either. Please see below the most popular frequently asked questions. ), Select which of your Echo devices you want to play the music from. Choose Spotify in the list and tap it. Of course, you can also choose which playlist you want to play right from the Alexa app too. Nothing worked for me except going to Spotify app on my laptop, clicking profile which redirects you to the browser page of your profile, going into apps, removing the access to Amazon (which would be your Alexa). This is what worked for me. Where is it hidden? Heres a list of official Alexa commands that can be used for Spotify. Just another user chipping in to say im having the same issues, including on a brand new echo dot i just installed today. With this, you can say: Alexa, playlist, and the favorite one will start automatically. nothing worked even using a USA vpn. You can disable it from the desktop apps too. That way, you might not have to get into the more time-consuming fixes for no good reason. People sometimes have two (or even more) Spotify accounts. Its likely that some glitch prevents them from communicating. Because Alexa is always listening, you should structure your command to be clear for Alexa. While you can easily stream Spotify to your Alexa device via Amazon Alexa Bluetooth, directly connecting your Spotify account to Alexa so you can play your favorite tunes and playlists with simple Alexa commands is definitely the way to go. And the android user also gets a playback restricted message but hes not able to be linked to the speaker because Alexa limits households to two adults. Go to the Settings menu on your Alexa app. I have the feeling they talk about computers and websites but not really what to do when you just have an iPhone/iPad. Check Your "Default Music Service" Settings If the steps above did not work for you, you should try checking your settings, by going directly into the Alexa app. Open your playlist and tap on the three-dot icon at the top. Reboot your router. That changed in 2019 when Spotify gave the same privilege to its free users in countries like the U.S. and Australia. I am having the same issue with two new Amazon echo speakers. keystyle mmc corp login; thomson reuters drafting assistant user guide. You'll see any services. Resetting account, reinstalling speakers, doing the other things listed in this thread have not helped. Tap the Settings menu. Few Spotify users suggest that if you enabled the shuffle feature the last time you listened to Spotify, it would cause problems with Echo. The next time you cannot access Spotify for some reason, be sure you are logged in if this issue occurs. If the skill is still unresponsive, you might need to update Alexa or use your smartphone as described above. Before that, I played some playlist and choose This Device. When you finish, select Done, and youre good to go. If they are, and they still arent communicating correctly, the next step is to forget the Echo from your Spotify account. All other devices are greyed out and labeled playback restricted.. To do this, follow these simple steps: 1 - Set up your Alexa device using the Amazon Alexa app 2 - Open the menu, go to Settings, then Music 3 - If Spotify is not set up, tap 'Link New Service', select Spotify 4 - Link your Spotify account to your Alexa account 5 - Tap 'Default Services' and then select Spotify as the Default Music Library. On the new page, tap on Settings, scroll down to Music and open it. it could be something with my network (unifi) but i noticed the device only shows up (even for me) after restarting the device. At times, even the radio stations are responsible for buffering the playback of music. If linking discrepancies are causing problems between Alexa app and your speakers. To verify that, open the Alexa app and go to the Devices tab. I can still listen to both via Bluetooth connection, but seriously, Spotify, figure this out please. Free Spotify accounts have limitations on the number of devices that can play music at the same time, and this can cause issues with Alexa. And if you like one of the songs you hear, command: Alexa, like this song.. Unlike many instances, resetting the Echo device doesnt yield any benefit. First up, go into Alexa settings and then into preferences. VoiceBrew is reader-supported. To do this, tap on the three horizontal lines in the lower right-hand corner. Pro Tip: If you have trouble with this command, try adding on Spotify to the end so Alexa, play my Liked Songs on Spotify (sometimes this helps if youre having issues even if youve made Spotify your default music player). Don't forget to attach a screenshot / short screen recording, so we have a better understanding of how this inconvenience look on your end. So, to clear out those bugs, simply clear the apps data cache and then give it another try. Scroll down and tap the Music &. Tap Settings, then Music & Podcasts. Note: Some Alexa services and features can vary by country and device type. Some face the problem only while playing a particular Spotify playlist. Tap on Connect to a device. Push the Reset button using a paper clip or another small tool. Any suggestions? On the Spotify website: Haven't really experienced this issue beforeany ideas? Lately spotify is missing as a music service in the alexa app. I have a bunch of echos - some are grayed out and some are not. On top of the Music menu, there is a Link New Service option. For a complete list of the commands, visit the Amazon website. Then, log in to your Spotify account via Facebook or your email. Once youve linked your Spotify account to Alexa and set it as the default Music provider by following the steps in Section 1 above, youre ready to easily play a Spotify playlist on Alexa. Factory reset your Echo by holding the mute microphone button and the volume down button at the same time. I have had this same issue off-and-on ever since Ive had my Alexa Echo/Spotify connected. Then you can try to pair again on https://alexa.amazon.com by going to settings, and then music & media and clicking on Spotify from there. Seems like a limitation of the API, as Chromecasts for example, works perfectly. The first thing you will need to do is swipe down and go into your phones settings. Sometimes, Echo fails to play audio from Amazon music too. 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