Two thirds (65 per cent) of these claimants found a telephone assessment easier or more comfortable, half (50 per cent) did not want to travel, and four in ten (44 per cent) found it less stressful. Similarly, those who had been disallowed PIP were more likely to say that they would have liked more information about what to expect (40 per cent) than those who were awarded PIP (22 per cent), or those with an unknown outcome (20 per cent). PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. Preparing for your PIP assessment. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. The majority (87 per cent) did not experience any issues, while some reported problems with sound quality (claimant hearing the assessor) and signal problems (both 5 per cent). If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Can I cancel something I've done when I'm unwell? Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. The type of reason given for feeling uncomfortable with video assessments varied somewhat by claimants sub-group. If youre in the armed forces or a close family member of someone who is, the rules on living and registering in England, Wales or Scotland isnt practised. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food A fifth (21 per cent) said they would be comfortable with a video call as it would allow them to complete the assessment at home. 64 Posts. Copyright OptimistMinds 2023 | All Rights Reserved. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Unweighted base: Claimants who said they preferred telephone assessments only (n=368). As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. Claimants with mental health conditions were more likely to feel uncomfortable about video (53 per cent, compared with 40 per cent of those with no mental health conditions). They need to use that actual phrase. Around two thirds (66 per cent) of PIP claimants and 79 per cent of those undergoing WCA reported feeling comfortable sharing information about their condition with the assessor over the phone. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. The small number who felt they were not able to explain their condition were most likely to say they felt that the assessor was not listening, that the questions were not appropriate, or they needed to be face-to-face with the assessor to explain their condition properly. Try not to just yes or no to the questions. However, about one in five (21 per cent) said they would have liked more information about what would be covered. Claimants who went on to say that they preferred face-to-face over telephone assessments were less likely to report the information as helpful (84 per cent) than those who preferred telephone (92 per cent) or expressed no preference (93 per cent). Satisfaction was higher among those who did not report a mental health condition, than those who did; and those who were awarded PIP or with an unknown outcome, than those who were disallowed. Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). Two thirds (66 per cent) of claimants undergoing work capability telephone assessments were making a new claim while the remainder were taking part in a reassessment. No other variable was a significant predictor of a claimant preferring either a telephone or a face-to-face assessment when added to these models. Younger claimants were more likely to have used video calls (83 per cent of those aged 35 or younger) than older claimants (47 per cent of those aged 55 or older). They do send out text messages for appointments yes. Do be advised that the 'DWP' call handlers are not PIP advisers. Be yourself; you want them to see you how Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. The PIP medical assessment with questions on mental health is an assessment that evaluates your capability of doing daily activities depending on your physical or mental condition. Be yourself; you want them to see you how The final achieved number of interviews was 837. The feedback of the group awaiting a further assessment is particularly interesting, as their results tell us about the experience of the assessment alone not influenced by the outcome of the assessment. Unweighted base: Claimants who had third person support only (n=240). Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). Around two thirds of claimants (63 per cent) were aware they could be joined by another person. Only one variable whether or not the claimant reported a mental health condition was significantly associated with a claimant preferring a video assessment in this model. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Nearly one third of this sub-group (31 per cent) felt they were just unable to fully explain the impact over the telephone and needed face-to-face contact. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). The data was weighted to be representative of age, gender, type of assessment and assessment provider. Unweighted base: Claimants who felt they could not explain their condition only (n=51). Those who changed their preference to video call tended to have previously opted for telephone assessments or had no preference. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Discussing mental and physical health were the most commonly reported difficult topics of the assessment. There was no significant variation in preferences across the age groups for women, amongst whom claimants of all age groups preferred telephone assessments by a large margin. When then asked which of the three channels they would prefer for an assessment, 15 per cent of claimants changed their preference to a video call. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). Ask for the assessor to be the same gender as you. The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). Three quarters of claimants (75 per cent) reported being satisfied or very satisfied with their experience of how the telephone assessment was conducted. WCA survey respondents were also asked about adjustment requests. The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. If you say you came alone on the train, theyll make a note that you can travel alone on public transport. If you want to know how often you have problems with the activities, fill out the form. I first applied for pip back in 2016 and was awarded a paper based award . Of those who did not feel able to explain how their health condition affects their daily life, 45 per cent felt that the assessor did not listen, seemed uninterested or was not understanding of the claimants condition or situation. Having a mental health problem can be expensive. This was the only variable included in the logistic regression models that significantly predicted claimants preference for video assessments. The survey then went on to discuss video calls as an option. However, as figure 46 shows, this was not the case for male claimants. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. This will indicate when your appointment will be for PIP assessment with questions on mental health. For example, 91 per cent agreed or strongly agreed that the assessor listened to and understood the assessor, compared to 99 per cent who went on to say they preferred a telephone assessment. Tell us how often this happens and how it affects you. The PIP assessment with questions on mental health is a great opportunity for you to talk about how your mental health condition affects you. Make a list of points you would like to make during your assessment and take this with you. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Only 19 per cent would be predicted to still opt for face-to-face. Claimants were then asked whether, if they had a choice of all three channels, they would prefer a video, face-to-face or telephone assessment. As noted previously, some of this latter group may have received a decision on their assessment by the time of the survey interview. Daisy2016 Forumite. Almost two thirds (63 per cent) said that they had used video calls at least once. Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. Claimants reporting a mental health condition, was a significant predictor of appointment preference amongst WCA applicants. Over nine in ten (93 per cent of) claimants were satisfied that the assessor called on time and 98 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. Those with an unknown outcome were far less pronounced in their preferences. You can also bring someone with you in the course of your assessment. Daisy2016 Forumite. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. Eleven per cent of those who had previously had no preference were now interested in video calls but when asked again for their choice a further one in three now opted for either telephone 33 per cent) or face-to-face (32 per cent). Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. Additionally, individuals who had their PIP claim awarded reported feeling more comfortable sharing information (73 per cent), than those who were awaiting their claim outcome or had their claim disallowed (66 per cent and 57 per cent respectively). What you should say during the PIP assessment. Tell us how often this happens and how it affects you. Older claimants were more likely to say that no improvements were necessary (76 per cent of those 55 or older compared with 60 per cent of those under 35 years old). WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. Where can I get support for my mental health? you can't plan a route to an unfamiliar place yourself. The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. All interviews were conducted via telephone and lasted around 25 minutes. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. Daisy2016 Forumite. Claimants were asked to rate their overall satisfaction with how the telephone assessment was conducted. Nine in ten (91 per cent of) claimants said they received this information. This report explores if, and how, experiences and views of claimants differ by a range of factors including age, gender, type of assessment, as well as self-reported health status and previous experience of face-to-face assessments. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Women were also more likely to opt for telephone (68 per cent) than men (54 per cent). Mental Health & Money Advice. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. If you take someone with you to the assessment, they can also claim travel expenses if they travel with you. You can state your needs here with regards to your debilitating condition. Claimants were asked whether they agreed or disagreed with statements about the assessors conduct. For urgent help, please see Help & contacts. For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. PIP telephone assesment today. Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. We use some essential cookies to make this website work. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. Claimants were first asked, if given a choice and assuming government advice allowed, they would prefer a telephone or face-to-face assessment in the future. Other reasons included wanting face-to-face contact (24 per cent), questions not being tailored to claimants circumstances (21 per cent) or general discomfort or emotional difficulties undergoing the assessment (19 per cent). Almost two thirds (63 per cent) of claimants had experience of a video call with rates higher among younger claimants. Report: Once your PIP assessment with questions on mental health has finished, these health professionals will make a report discussing which PIP descriptors apply to you and elaborate on their reasoning. The article then gets reviewed by a more senior editorial member. Those who were awarded PIP tended to express higher levels of agreement with the two statements. Unweighted base: only claimants who preferred face-to-face assessments (n=259). Each article is written by a team member with exposure to and experience in the subject matter. How your condition affects you from day-to-day make sure you read the. This PIP assessment question on mental health is important for people who may be suspected to have hearing complications, learning complications, autism, stress, anxiety, or other mental health concerns. As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). Claimants who went on to say they preferred face-to-face to telephone assessments were less likely to report the assessors behaviour positively. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. How do I manage my money if I have to go into hospital? One in five (20 per cent of) claimants spoke to a friend or relative. More than half of the claimants (54 per cent) chose telephone assessments at this question, while a quarter (26 per cent) preferred face-to-face assessments. Those who said they prefer telephone assessments were also more likely to be satisfied with the assessment (94 per cent, compared to 49 per cent of those who prefer face-to-face assessments). Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). Men were more likely to report that they found the information helpful (87 per cent) than women (81 per cent). Will I need a Work Capability Assessment to claim benefits? This document/publication is also available on our website. Women were again most likely to prefer a telephone assessment (58 per cent probability) and have much lower predicted probability of a preference for face-to-face (21 per cent). They need to use that actual phrase. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. You should check for yes if you have one of the following conditions: This is another sample PIP assessment question on mental health: Are you unable to go out because of severe anxiety or distress?YesNoSometimes. Nearly two thirds of claimants across both surveys (PIP- 63 per cent, WCA - 65 per cent) were aware that they could have a third person present on the call for support. Claimants were then asked if they agreed or disagreed with statements about the assessors conduct of the call. You are most welcome to join today! Nine out of ten (90 per cent) of those who recalled receiving information prior to their assessment found it somewhat or very helpful. Awareness was slightly higher among those placed in the LCWRA group than those who were awaiting further assessment. Ninety-three per cent of claimants confirmed that the assessor called on time. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. This is why you should say directly to the health professional what you constantly feel about your condition. Views on the assessor were also highly associated with the claimants stated preference for assessment mode. 64 Posts. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Those not awarded had only a 16 per cent probability of preferring telephone given a three-way choice, almost unchanged from the two-way choice model prediction of 17 per cent. This allows us to compare how likely individuals are to favour each assessment channel depending on differences in one particular variable of interest, while holding the other factors in the model constant. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food However, none of the selected variables were statistically significant in predicting preference for a video assessment. Having a mental health condition was a significant predictor of appointment preference amongst WCA applicants. When asked, more than half (56 per cent) of claimants said they would feel comfortable or very comfortable having a video assessment should these be available in the future. Prepare adequately with our free PIP assessment tips guide. Most claimants (87 per cent) experienced no technical difficulties during the call. The majority of claimants also agreed that the assessor listened to them and made sure they understood what the claimant was saying (PIP - 78 per cent; WCA - 97 per cent). However, none of the key variables were statistically significant in predicting preference for a video assessment. At the time when the sample was selected for the interview just over half (51 per cent), had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had had no outcome. Around eight in ten (79 per cent) reported they were comfortable or very comfortable. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. The survey used quotas to meet required number of interviews by key variables (age, gender and assessment provider). someone helps or encourages you to go out. WebIntroduction. This will also indicate the assessment centre that you will be assigned to take your PIP assessment with questions on mental health. In these models, the claimants PIP assessment outcome remained a significant predictor of channel preference even after controlling for all the other variables in the model. These looked at the impact of five key claimant characteristics, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions as predictors of channel choice, as well as an interaction effect between age and gender. Claimants with mental health conditions were more likely to say they would be nervous or anxious (32 per cent) and that they did not want to be on camera (24 per cent). You can deal with someone you dearly loved who has a terminal illness by buying this book on this website. These kinds of psychological disorders are referred to as such since they can make a person impaired and dysfunctional in his or her important areas in life. Around one in five (22 per cent) of claimants were joined by someone to support them on the call, most commonly a family member (18 per cent). You can score enough points and get either the daily living part, the mobility part, or both. Claimants in older age groups were less likely to seek additional support than younger groups (40 per cent of those aged 55 or older, compared to 61 per cent of those aged under 35). If you plan to travel by car, you can claim back the cost of parking and a price per mile (e.g. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. 63 replies 18.3K views. Sarah Cheesbrough. In this model, only reporting a mental health condition was associated with a slightly decreased preference for a video assessment. This is in comparison to 21 per cent of claimants who expressed no initial preference between a telephone or face-to-face, and ten per cent who initially preferred a face-to-face assessment. Well send you a link to a feedback form. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. Those who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those with a condition that mostly affected their mobility or their stamina or breathing. They later changed the award because they looked into everybodys claim as they felt they hadnt been The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. Claimants also consulted a social worker or support worker (8 per cent); a GP or other health professional (5 per cent), a charity or support group (4 per cent); or Citizens Advice (3 per cent). This analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. Those who were awaiting further assessment or had a stated preference for face-to-face assessments were less likely to feel they were able to explain (91 per cent and 86 per cent respectively). Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, given a three-way choice, even when taking their age, health conditions and previous experience of assessments into account. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and you can't plan a route to an unfamiliar place yourself. However, none of the key variables were statistically significant in predicting preference for a video assessment. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. hello. The threshold was set at the 95 per cent level of statistical significance, meaning we can be 95 per cent sure that any difference we find in the survey data represents a difference in the claimant population. If you adjusted the date by your own without letting the assessment provider know, this is considered as discrimination and you should call your local Citizens advice for help with this kind of situation. 63 replies 18.3K views. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food The nature of claimants health conditions also significantly predicted their assessment preferences. Answers were coded afterwards. Claimants were asked whether they were given clear information on what would happen next with their claim i.e. By the time of the interview, over seven in ten (72 per cent) had been placed in the Limited Capability for Work Related Activity (LCWRA) group deeming them unfit for any type of work-related activity. Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. Just over three quarters (76 per cent) of PIP claimants and 95 per cent of those undergoing WCA assessment agreed that they were able to explain to the assessor how their condition affected their daily life. your mental health condition makes using a bus or train difficult. For example, 24 per cent of those with a mobility condition, and 27 per cent of those with a mental health condition, had someone supporting them during the assessment (compared to 18 per cent of those without mobility and 20 per cent of those without mental health conditions). Nearly all claimants (99 per cent) who were joined by someone else for the call said they found their support either very or somewhat helpful. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Notably, two fifths (41 per cent) of new PIP claimants reported to have had face-to-face assessments for health-related benefits in the past. 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