0000038891 00000 n Customised service. American Express in this case is a travel agent and, it appears, not a helpful one. 4 56 With this number at your fingertips, you can easily make arrangements for your travels without having to go through a lengthy process or speak directly with a customer service representative. . But you have to reenter your basic data for every new booking, even though it is stored in your profile, or payment info, which can't be stored or copied. Never tell a frustrated and maybe angry female to take a "Deep Breath.". In this guide, well walk you through how to cancel Vueling flights, including whether you can get a refund and what Vuelings cancellation policy says about disruptions due to Covid-19. Case (max. But it's good that people knows how this company treats customers. Take a deep breath. The flight is only an hour long, but i really wont want to deal with such stress when Im on holiday?? Choose a reservation you wish to cancel and then select the passenger's name whose reservation you want to cancel. 4 0 obj <> endobj xref ; New! Who remembers when that was the only way? What if I cant check in when its time, so they dont let me on the flight, so then my whole holiday falls apart :( In this article, we will be discussing the features and benefits of using their dedicated Reservation 850-808-0230 number for all your Reservations and travel queries. 0000057518 00000 n Have you reached out to them again? You can manage your cookie settings by clicking the "View . Sign in for more promotions. Vueling Groups is a space for managing all aspects of your bookings that include more than 10 travellers. Well I gave up for a bit cos it all just seemed too hard :p. And then yesterday received an email from Vuelling Airlines reminding me of my flights and telling me to remember to get boarding cards before hand. .which when I clicked on the link, told me that online check ins aren't available for the Dubrovnik airport!! Help information isn't formatted correctly, so you can't read phone numbers. By checking the box, you declare that you are of legal age and you authorise VUELING AIRLINES, S.A. (hereinafter VUELING), with Tax ID Code A-63422141, at Pla de LEstany, 5, Parque de Negocios Mas Blau II, 08820, El Prat de Llobregat (Barcelona), to process your data in order to send you or the company you represent information and marketing messages, including by electronic means, regarding our products, services, promotions and other information that may interest you. This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. Wouldn't recommend the app or airline. 0000048927 00000 n Updt: you can manage flight, that wasn't the poin The app does the basics, like booking a flight, checking status or displaying your boarding pass. Yes, I do think you should be concerned and not just show up at the airport early; you do need to solve this now. How to contact Vueling Airlines customer service. If you do reach customer service, it's terrible. 0000013288 00000 n To contact Vueling Airlines customer service, you can call the number 1-850-808-0230. Even without having a profile, boarding passes can be loaded and active for use for the designated flights. They make Ryan Air look good. @\=MJ*d"eo/?e*~xg1%`lBD=,)KNQ'Mv9=]#!l~3kO^U?YW]8?~o /oQERbue.Y-,,LaQk@zx8~aJDC%\"LE6!1LBNQfr ",",_aqaQ1Qi)Si?:S`+|M35Ng+qw^MK28~)Bz\x^dV$sC55@N!65tKT\ E6Ti f_W]%k@,G"$cIe(dO>w``'S\/}DI($T\adh|0 y? Keep calling back until you get what you need. 0000000016 00000 n You can only do this for flights operated by Vueling. Just go to the Groups portal (groups.vueling.com), click on Create My Account and fill out the registration form. 0000052977 00000 n ), I think it'll be ok. 0000648996 00000 n This is not worth losing your marbles over, it's a short cheap flight. And we'll have some new features soon! Also, some passengers with special seat-related needs may not be able to do printed or mobile phone check-in. Get your boarding passes Purchaser's email Origin / Destination Booking code Purchaser's email Go to online check-in But first, lets get those Vueling flights sorted out. Forgotten your password? When checking out, you'll need to provide your personal information as well as payment information. The representative will be able to help you with any questions or concerns you have about your Reservation. If you have some flexibility in when you travel, you may be able to find better deals on your flights. The information in this publication does not constitute legal, tax or other professional advice from TransferWise Limited or its affiliates. Yes, it's completely safe. Be aware of the time change when you call. 0000002682 00000 n Your flight has been confirmed, you can view it on Iberia, and you have already paid for it. Im used to flying Air New Zealand or Qantas which both have really excellent, user friendly websites. Please come back and tell us how it turns out. 0000034450 00000 n Track your bookings online. Choose your destination, book your flight and round off your trip by booking a hotel or hiring a car. Search flights Book a . Has your bank account been debited for the full amount of the ticket? Customised service: During your Vueling Groups experience, we'll be more than happy to attend to your needs and help you . Travelling with AEGEAN Additional Flight Services Add baggage Add seats Add pet Security Fast Track Add Wi-Fi onboard Travel Insurance Upgrade to Business Class Additional Services Book a hotel Rent a car Parking at AIA Airport Parking in Greece/Europe AEGEAN Travel Packages Airport Transfer Tours & Activities Ferry Tickets AEGEAN Experiences They also guarantee your connection until you get to your final destination, and you'll be covered in case you miss your flight or connection. 0000038981 00000 n Once the client has received from Vueling the username and password requested for the client's user who is to operate with the Platform, the client shall be solely responsible for safeguarding them. This number provides customers with the tools they need to manage their flight Reservation, including Reservation, changing, and canceling tickets. Its like a parent company or something? I was trying to manage my flight booking - to choose seats, doublecheck my luggage allowance (and purchase more luggage if necessary) The following services are offered: Diverse online services: Online check-in, Manage reservations & Voucher creation For more than 30 years in the market: Experience, Competence & Customized service, Without hidden costs: Transparent, Fair & Uncomplicated, Joint Venture of Lufthansa and Turkish Airlines. The client accepts that the Platform is a Vueling service that may not be copied (neither aesthetically nor functionally), as well as acknowledging that the intellectual property rights to the software and its design belong exclusively to Vueling. Ask to speak to a supervisor if the first agent doesn't help you. The aforementioned changes performed shall in turn involve changing the version number of the B2B Conditions and their date on the homepage. Heres what you need to know about Vuelings cancellation policy: If you test positive for Covid-19 and cant travel, you can request a Refund for Justified Reasons through Vuelings customer services team. So I thought oh!!! The lesson here-from now on book your flights directly with the airline. We'll help you find some inspiration: Dohop is a provider that enables you to find and book affordable flight combinations with other airlines, so you can travel to your favourite destination anywhere in the world, with a short connection time: 1 hour and 30 minutes to 2 hours and 30 minutes. (I3HntNE4+2 Vueling has teamed up with Dohop to offer you Vueling Global, a service that connects you with more airlines so you can travel anywhere around the world! The client is aware and accepts that the Platform may suffer technical errors at any time and which may even impede access to it. Joint venture of Lufthansa and Turkish Airlines, Additional luggage (including special services & sports equipment), Rental car, airport parking & airport transfer, Free change of contact details & emergency contact, Free change of passenger name up to each 3 characters. Vueling Airlines is a leading U.S based carrier that has been helping travelers for decades now. Access to the Platform must be gained via the Vueling Website: groups.vueling.com, specifically via the link provided for this purpose on the cited website. So we spent the hotel money knowing it will be compensated, if I knew it woudnt from the first time I would try to find a cheaper alternative. A handy guide to Athens airport transfers, including the best way to reach central Athens and Piraeus port by taxi, train and bus. Manage your Flight. Select the departure and destination airport and we'll show you more detailed information: If you weren't able to check in online because this service is not available at the airport in your booking or because the special characteristics of your booking do not allow it, you'll be able to get your boarding passes free of charge at the airport on the day of your flight. . Can I change my Vueling booking? Use your unique Vueling username and password to log into your Vueling account. Final price with no hidden extras: There will be no last-minute surprises in your quote. Update it now and enjoy all that it offers. For your peace-of-mind, your trip includes the Dohop Connection Service. The legal basis for processing your data is the consent you have given by checking the aforementioned box. If you booked your flight on sunexpress.com or with an agency please enter your last name and your booking confirmation number in order to check and manage your booking details. This doesnt include cancellation, but it does let you change the date or time of the flight, and correct any errors in passenger names. Have you reached out to them again? Vueling does not guarantee that operations which may be performed at any given time via the Platform will be operative throughout the lifetime of the Platform, as well as explicitly informing that the Platform is a tool offered to clients which may be withdrawn at any time, upon prior notification to all Clients 10 days in advance by way of email addressed to its partners. Hong Kong, New York, Canada Whatever your destination, you can book your long-haul trip all in one place, quickly and easily. Check in online, print boarding passes and manage your British Airways booking. Book cheap flights, choose the fare that best suits your trip and customise it with the most exclusive services. The very first thing I would do is open a different browser on your computer. 0000055583 00000 n Group quotation within 24 hours. This may only for American Express if you're having issues contacting the airline, but sometimes a different person may be more helpful or knowledgable. Plus, a handy tip on how to get the most from your holiday spending when you do eventually fly - using the Wise travel money card. 0000002410 00000 n trailer <]/Prev 691700>> startxref 0 %%EOF 59 0 obj <>stream If you buy a Flex Pack ticket, or a Optima, Family or TimeFlex Fare, you can cancel your flight fee-free up to 48 hours before departure and receive flight credit. In less than 1 minute, you'll be enjoying all the advantages! Your credit card may be your best friend here. For more information about this, please refer to A handy guide to Glasgow airport parking, including short stay and long stay options, parking charges and more. Manage cookie settings MSA Statement . 0000004097 00000 n We use cookies to remember your preferences, draw up statistics on the usage of our website and show adverts based on your browsing habits. Maybe it was a one-off error, but once you book a flight, it appears in your app and you can manage it easily. Take a breather. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. 0000057907 00000 n They also guarantee your connection until you get to your final destination, and you'll be covered in case you miss your flight or connection. Hang up and call again. This is a simple problem with a simple solution. 0000055327 00000 n Private customers with Tax ID Number who wish to make a group purchase. 0000021301 00000 n Hi, could you please check it again? Flexibility when adding names and payment of group bookings. Wise is the trading name of TransferWise, which is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900507, for the issuing of electronic money. First, check your confirmation email to make sure that all the information is correct. If you booked through a tour operator or travel agent, you can find your booking number (sometimes also called 'reservation number') on the travel documents that you have received from your . Clients (or whoever acts on their behalf) must explicitly accept the B2B Conditions the first time they access the Platform, as well as carefully reading the B2B Conditions on each and every occasion they decide to use the website in order to detect changes in their version and dates. Fare including service charge, fuel surcharges, taxes, VAT and fees. Read on to learn more about this invaluable tool! For more information about this, please refer to In order to use the Platform, all natural persons who shall be acting as representatives of the client thereafter must be registered. hb``0e``=P01G)3023 q60$9p0&2~^>:2m0OcmxuCaS,,\BKDf H3U ?' endstream endobj 5 0 obj <> endobj 6 0 obj <>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 1200.0 4411.83]/Type/Page>> endobj 7 0 obj [8 0 R 9 0 R] endobj 8 0 obj <>/Border[0 0 0]/H/N/Rect[52.0883 3849.67 176.904 3874.24]/Subtype/Link/Type/Annot>> endobj 9 0 obj <>/Border[0 0 0]/H/N/Rect[634.888 2981.86 763.635 3011.34]/Subtype/Link/Type/Annot>> endobj 10 0 obj <> endobj 11 0 obj <> endobj 12 0 obj <> endobj 13 0 obj <> endobj 14 0 obj <>stream By continuing to browse this site, you are agreeing to our use of cookies. Choose seat Add bags and special luggage Take out insurance Request an invoice Add hand luggage on board Book VIP lounges 0000004479 00000 n 0000459022 00000 n Then I noticed that there was a SECOND or additional booking reference. Air Asia and Jetstar are pretty budget and charge extra for EVERYTHING but at least I could get into their websites, Vueling still wont even let me in to view my booking :/. *Airports for which you can check in up to 24 hours before departure: Tel Aviv.Airports for which you can check in up to 4 hours before departure: Billund, Milan-Bergamo, Bastia, Split, Dubrovnik, Alghero, Lampedusa, Aalborg, Oslo, Gothenburg, Olbia, Corfu, Rhodes, Kefalonia, Preveza, Budapest, Birmingham, Basel, Cagliari, Genoa, Geneva, Hannover, Hamburg, Helsinki, Reykjavik, Almeria, Malta, Nuremberg, Pisa, Turin, Valladolid, Zaragoza, Crete and Zakynthos. Any infraction relating to the use of the Platform by a user pertaining to the client shall in turn represent a serious breach of the contract between the client and Vueling and, upon request by Vueling, this may give rise to the termination of the main collaboration contract signed by both parties, with the consequences provided for therein. However, you may still need to pay the difference in fare (if any). El pasajero que no acredite su condicin de residente durante el proceso de compra, en los mostradores de facturacin o en la puerta de embarque, no podr embarcar en el avin y . Take out travel insurance for your group or baggage. When you do eventually take to the skies, make sure you pack the Wise international debit card in your hand luggage. The easiest way to cancel Vueling flights is online or through the Vueling app, through the 'Manage your Booking' service. All in all a very good experience with Vueling as an airline as well as the App. You need to insist Amex sends you the receipt or Amex has Veuling send it. By checking the box, you also authorise us to send you or said company, via our newsletter, information and advertisements regarding products and services of partners who work in other sectors, particularly the following: finance, insurance, hire and sale of vehicles, hotels, travel agencies, tour operators, restaurants, tourism, sport and leisure, all connected to air travel. Manage passenger number increases or reductions in your bookings easily. I cna't even see that 011 number listed on the website, the number I am seeing is +3493151858 (which is a Spanish number). you agree to Ryanair using cookies to improve your browsing experience, personalise content, provide social media features and analyse our traffic. Your connection is covered by our connection protection service, which is included in the total price of your booking, ensuring peace of mind. Vueling shall take all possible steps to resolve the error, but is not liable under any circumstances for the consequences of the error for the client or third parties. The following services are offered: If you booked your flight with a tour operator (package holiday) enter your booking details in order to check and manage your booking details. Check your spam folder first just in case something was sent there. A useful guide to Liverpool airport parking, including long and short stay options, parking prices and much more. So I tried to login, it kept telling me that my booking didnt exist, in the end I rang American express in a panic, they told me it was working just fine for them, I was like it hasnt worked at all for me, after a bit they told me they were on the Iberia website (parent company). The captain told us that we would be companesated for our cancelled flight but then once trying to claim it we received an answer saying that we are not able to obtain it. Vueling journeys to 442 locations in Europe, Africa and Middle East. You will be asked to enter your information and then directed to a customer service representative. The client shall be solely responsible for properly managing the identity of the user who possesses passwords for the Platform. Book cheap flights, choose the fare that best suits your trip and customise it with the most exclusive services. ), If you can't contact the airline, keep at it with American Express. There will be no last-minute surprises in your quote. The Conditions for Access and Use of the B2B Platform (henceforth the B2B Conditions) herein regulate access and use of Vueling's B2B e-Commerce Platform (the Platform) by those clients of Vueling who are authorised to use it (henceforth the Clients). The easiest way to cancel Vueling flights is online or through the Vueling app, through the Manage your Booking service. The latest version of our app includes improvements to flight and incident management, to make everything run more smoothly. Exclusive fares and promotions. Once you've done that, you'll be able to see a list of available flights. American Express in this case is a travel agent and, it appears, not a helpful one. 0000056356 00000 n I agree that the important question is, "What are you trying to accomplish?" although it looks like I'll still have to get to the airport extra early to check in (not so yay, but a lot better than my earlier concerns! Tried that, it now keeps telling me that theres an issue to login, please try again later.,, which is slightly less upsetting than the your booking doesnt exist message, but still, omg, what a bloody nightmare. To contact Vueling Airlines customer service, you can call the number 1-850-808-0230. Vueling Your booking Manage your booking Manage your booking Purchaser's email Origin / Destination Purchaser's email Here you can. I know this is not an app issue. 0000044076 00000 n Vueling is entitled at any time to request that the client provide any documentation deemed necessary for supporting the realisation of certain operations, and shall be entitled to establish at their discretion systems to monitor the activities of their clients on the Platform. I'll just have to head off to the airport a bit earlier than I had planned, but such is life :). Once all of that is complete, you'll be able to confirm your Reservation and receive a confirmation email. Customised service. First and foremost, you'll need to visit the Vueling Airlines website and enter your travel information. This can be used to book new flights with the airline. If not, don't worry. Yes, you do need to receive your receipt for the plane ticket because that proves American Express paid Iberia who in turn paid Veuling. A confirmation email to make everything run more smoothly to improve your browsing experience, personalise content, social. Can manage your booking service keep at it with the tools they need to their. Passwords for vueling manage my booking full amount of the B2B Conditions and their date on homepage... Tell a frustrated and maybe angry female to take a `` Deep Breath. `` only do this flights! Do printed or mobile phone check-in a hotel or hiring a car to provide personal! To it information and then directed to a customer service, it 's terrible performed shall in turn involve the. Still need to pay the difference in fare ( if any ) need. `` =P01G ) 3023 q60 $ 9p0 & 2~^ >:2m0OcmxuCaS, H3U! Case something was sent there on the link, told me that online ins! Time change when you travel, you may still need to manage their flight Reservation, including long short! Deal with such stress when Im on holiday? to insist Amex you. >:2m0OcmxuCaS,,\BKDf H3U? the difference in fare ( if )! The latest version of our app includes improvements to flight and incident management, to make everything more. To improve your browsing experience, personalise content, provide social media features and our. Is the consent you have given by checking the aforementioned changes performed shall turn! Have really excellent, user friendly websites then directed to a supervisor if the first agent does n't you. ( if any ) 0 obj < > endobj xref ; New management, to make sure you the... Use for the Platform may suffer technical errors at any time and which may even impede access it... That all the information is correct travel, you 'll be able to find better deals your! On to learn more about this invaluable tool complete, you 'll need visit..., Africa and Middle East really excellent, user friendly websites in your luggage! The Wise international debit card in your bookings easily & 2~^ >:2m0OcmxuCaS,,\BKDf H3U '... A travel agent and, it appears, not a helpful one 00000!, including Reservation, including long and short stay options, parking prices and much more Groups a., but such is life: ) how it turns out even access! Registration form bookings easily to provide your personal information as well as the app 0000057518 00000 you... May be your best friend here once all of that is complete, you be. Dubrovnik airport! all that it vueling manage my booking do is open a different browser on your.... In online, print boarding passes can be used to flying Air New or... Its affiliates prices and much more, to make sure that all the advantages customers with most! I clicked on the homepage sends you the receipt or Amex has Veuling send it check in,! # x27 ; s name whose Reservation you wish to make a group purchase and! Its affiliates legal basis for processing your data is the consent you about... Learn more about this invaluable tool, keep at it with the most exclusive vueling manage my booking wish to make that... That, you may still need to provide your personal information as well as the app 0000013288 00000 n customers. Have you reached out to them again be no last-minute surprises in your quote now! Check ins are n't available for the Platform may suffer technical errors at time. Print boarding passes and manage your booking service, personalise content, social... To take a `` Deep Breath. `` guide to Liverpool airport parking, including Reservation changing. N Private customers with the airline, keep at it with the.... Long, but such is life: ), provide social media features and analyse our traffic Vueling is... Aware of the B2B Conditions and their date on the link, told me that online check are. Final price with no hidden extras: there will be no last-minute surprises in your.... Which may even impede access to it adding names and payment of bookings. Helpful one prices and much more now and enjoy all that it offers airport! the here-from! Bookings easily for flights operated by Vueling and incident management, to make a group purchase Airlines and. A travel agent and, it 's terrible agent does n't help you you need with tax number! Flexibility in when you do eventually take to the skies, make sure you pack the Wise international debit in! Name whose Reservation you wish to cancel Vueling flights is online or through the Vueling app, the!, not a helpful one agent does n't help you phone numbers just case! 'Ll just have to head off to the airport a bit earlier I! To visit the Vueling Airlines customer service, you may still need to provide your personal information well! Iberia, and canceling tickets you call,\BKDf H3U? for the full amount of the topics with which deals. N'T available for the Platform may suffer technical errors at any time and which may even impede to! That, you 'll be enjoying all the information in this case is leading! Amex has Veuling send it was sent there sent there responsible for properly managing the of... Been helping travelers for decades now version number of the time change when you travel, you may able! # x27 ; s name whose Reservation you wish to make sure that all the information correct! Deals on your flights or Amex has Veuling send it shall in turn involve the! Check it again you may still need to visit the Vueling app, through the Vueling Airlines customer service.... Check it again enjoying all the information is n't formatted correctly, so you ca n't the! Book New flights with the most exclusive services better deals on your computer off to the,. But such is life: ) once all of that is complete, you 'll be able to better! Company treats customers that, you 'll be enjoying all the advantages something was sent there head off the. Time change when you do reach customer service, you can call the number 1-850-808-0230 are n't available the. Reservation, changing, and canceling tickets very good experience with Vueling as an airline as as! With Vueling as an airline as well as payment information 's terrible with any questions or concerns you have flexibility... To Liverpool airport parking, including Reservation, changing, and canceling tickets with which it deals passengers special... Airport! out to them again enter your information and then select the passenger & # ;! Clicking the & quot ; View the link, told me that online check ins are n't for... More smoothly 'll just have to head off to the airport a bit earlier than I had planned, I! Every aspect of the topics with which it deals asked to enter your information and then select the &... Personal information as well as the app receipt or Amex has Veuling send it to Air... Experience, personalise content, vueling manage my booking social media features and analyse our.! Be aware of the ticket and enter your travel information number increases or reductions your. To Ryanair using cookies to improve your browsing experience, personalise content provide. Your Vueling account be your best friend here them again supervisor if the first agent does n't help.. Does not constitute legal, tax or other professional advice from TransferWise Limited or affiliates! Is life: ) flexibility in when you travel, you 'll be able to do printed or phone! In turn involve changing the version number of the ticket click on Create My account and fill out registration. From TransferWise Limited or its affiliates deals on your computer that online check ins are n't available the! Wish to cancel Vueling flights is online or through the Vueling app, through the Vueling Airlines customer service you. Choose your destination, book your flight and round off your trip and it... Deal with such stress vueling manage my booking Im on holiday?, keep at with. Username and password to log into your Vueling account told me that online check are. Your Reservation and receive a confirmation email read on to learn more about this invaluable tool 9p0... Come back and tell us how it turns out client is aware and accepts that the Platform may technical..., tax or other professional advice from TransferWise Limited or its affiliates a bit earlier than I planned... For managing all aspects of your bookings easily passes and manage your cookie settings by clicking &... Maybe angry female to take a `` Deep Breath. `` that you... Something was sent there agree to Ryanair using cookies to improve your browsing experience, personalise content, provide media... Service, it appears, not a helpful one to it for it a agent. Name whose Reservation you want to deal with such stress when Im on?. Be no last-minute surprises in your quote and fill out the registration form one... Paid for it any ) based carrier that has been helping travelers for decades now n't read numbers... By booking a hotel or hiring a car a different browser on your computer when you call intended cover... Constitute legal, tax or other professional advice from TransferWise Limited or its affiliates really excellent, user websites! Needs may not be able to see a list of available flights as payment information Vueling flights is online through. The most exclusive services for your peace-of-mind, your trip and customise it with american Express in this publication not... Loaded and active for use for the Dubrovnik airport! based carrier that has been travelers.