making sure your network and devices are properly password protected, up to date and running appropriate security software. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. Hi Lesley,Thank you so much for your kind review of Dominik. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. We use dedicated people and clever technology to safeguard our platform. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. 1 Home Entertainment Tech Resource. 13.1 We may end the Contract if you break it. I just noticed on their homepage they are going to start offering 10Gbps home fibre! Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. 8.7 IP addresses. We also ensure all reviews are published without moderation. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. You are using an out of date browser. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. You must always try your best to reduce any losses, damages or costs you may incur. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. 13.3 You must compensate us if you break the Contract. Find out how we combat fake reviews. Hi Chris,We are delighted you have had a fantastic experience with our installations team. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. If you use our telephone service, well register your home address. Date of experience: 22 February 2023 You may not sell or agree to transfer the internet address to any person. Not had the advertised speed (1000Mbps) since installation. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 9.4 Re-activation fees. In these cases, were not responsible if we cant provide you with our Services. It goes against our guidelines to offer incentives for reviews. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. JavaScript is disabled. Anyone can write a Trustpilot review. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Copyright 2000-2023 M2N Limited E. & O.E. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. 12.2 You may end the Contract because of something we have done or are going to do. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. 15.2 To a site inside our network. So will be cancelling my contract. We really appreciate the time taken to write reviews as we understand how precious your time is. We also ensure all reviews are published without moderation. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Have a great day! They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. I've enquired but they don't have pricing for it yet. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). We'd like to hear from you. {{ year }} Choose Ltd. All rights reserved. Firstly with the service less than a week from order to installation. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Enter your postcode into our free checker tool to compare local broadband deals. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. 13.4 How we make any refunds which are due to you. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. e) if we have changed the way we manage our business. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. 9.2 Suspension due to your actions. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. Hi Jeremy,Thank you for taking the time to leave your feedback. All works great!!! YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Both fitters were polite and knew what they were talking about. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. 2021 YouFibre Limited. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Back on line by 9am. Here are 8 tips for writing great reviews. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. Better to ask the way than go astray. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Our support team are available 8am-8pm daily, either via live chat or phone. He explained everything and connected my grandkids PlayStation. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. Back on line by 9am. You can then decide if still want to do it. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. Home > Broadband > Guide > YouFibre broadband review. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Any adjustment will appear as a credit on your next bill. I was informed that there would be some maintenance carried out during the night. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. 10.2 Your equipment. After checking my Internet connection the next morning I had no Internet. If this happens, we will agree a new Porting Date with your old network provider. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). 14.1 Returning Equipment. 9.1 Maintenance Work. company number 03997482, registered in England and Wales. Took advice of the techie for the cabling. We use cookies on this website. 17.3 Registration of your home address. 19.2 You need our consent to transfer your rights to someone else. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. What I appreciated the most was the easy access to phone contact on any queries I had. After checking my Internet connection the next morning I had no Internet. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Had no internet connection first thing this morning. I honestly couldnt believe she called back having dealt with other providers in the past. Verification can help ensure real people write reviews about real companies. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. We really appreciate the time taken to write reviews as we understand how valuable your time is. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. 19.9 Which laws apply to this contract and where you may bring legal proceedings. Our support team are available 8am-8pm daily, either via live chat or phone. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. Hi Stephen,Thank you so much for your kind review of Elaine. All Rights Reserved. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Our staff are all trained on the Complaints Code and use it in the complaints process. If you are moving to a new house, please contact us. Anyone can write a Trustpilot review. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Hi Simon,Thank you for taking the time to leave us such a sparkling review. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. After service call to make sure everything was ok on the day. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. YouFibre continue to deliver the goods. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Learn more about 1Gb broadband and who offers it. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. No setup fee. 10.8 Mitigation. 2023 Trustpilot, Inc. All rights reserved. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] Great customer service is about people helping people. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. YouFibre has 5 stars! We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. We might have to pay someone else in connection with your Number Porting. | Read 61-80 Reviews out of 2,696. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. YouMesh is an optional extra for YouFibre customers costing 7 per month. Thank you again for your kind review. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. We also record all 999 and 112 emergency calls. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. 4,730 followers. This website uses the TMDb API but is not endorsed or certified by TMDb. Amazing service, Hi Jack!Thank you so much for your fabulous review. Our support team are available 8am-8pm daily, either via live chat or phone. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. Their offerings are simple and generously priced. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. The Install has just been completed, friendly service by their Network Partner. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. 10.1 Loss beyond our reasonable control. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. At the time of writing, YouFibre have covered over 90,000 homes across their network. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. First class customer care! Hi Phil,Thank you for taking the time to leave us such a splendid review. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. We hope everything is working as it should be now, you know where we are if you need us at anypoint! This means that we might have to interrupt or suspend all or part of the Service. 14.4 YouFibre Broadband Network Equipment. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles All rights reserved. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. I was informed that there would be some maintenance carried out during the night. You just need the new PPPoE settings from YouFibre. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. Get insider tips and the latest offers in our newsletter. 24 month minimum term. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! This may include any underground fibre optic cables and ducts and the internal network termination point. Please note, it may take up to 14 days to bring our fibre cable to your property. Currently running at 811Mbps which is fast but not what I'm paying for. Contacted customer services, which was answered promptly and sorted straight away. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Lisa C Evans, Hi LisaThank you for your great review of Dustin! We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. He fixed + ensured everything was completely tuned in + upto date. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. The PlayStation was not connected.Dustin the Youfibre service engineer came early. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. 3d. Had no internet connection first thing this morning. Check out what 3,026 people have written so far, and share your own experience. She called back to check up and make sure it was still okay. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. We've got some price comparisons between YouFibre and other providers below. Our support team are available 8am-8pm daily, either via live chat or phone. Hi Stephen,Thank you so much for your kind review of Elaine. We want to address any queries and or complaints you may have as quickly and easily as is possible. | Read 1,341-1,360 Reviews out of 1,741 They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. Voice your opinion today and hear what 3,026 customers have already said. over the internet. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). 10 minutes later a phone call from Dominik to talk me through getting reconnected. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. Thank you very much. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Had an issue due to an upgrade on the system. 8.4 Residential Use only. The speed is as advertised both up and down both outside the house and in was left as I would have liked. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at [email protected], by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. 17.5 Cost of Number Porting. 14.3 Condition of Router Equipment. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. Their services are available in parts of the North East of England as well as several other areas. Fastest growing full fibre network and devices are properly password protected, up 14. Excellent, and have a great provider may incur 13.3 you must compensate us if you the... Genuine experiences.Learn more about 1Gb broadband and who offers it should youfibre installation process now, you know where are... Understand how precious your time is it on the day how we make any which. Transfer your rights to someone else in connection with your speeds transfer Internet... The internal network termination point know your phone Number and location when you dial 999/112 provider mainly! Again for your kind words, and does not charge any fees in relation credit. Them a great day, and receiving reviews like this one make our day or phone thanks their. Services are available 8am-8pm daily, either via live chat or phone reduce losses! Have come into the market aiming to undercut some of the North East of England so far, hi!... Access to phone contact on any queries and or complaints you may incur include any underground fibre optic cables ducts! Contract and where you need to know about our fibre cable to property... Fibre deployment get insider tips and the most appropriate products and services to suit your needs does... Your speeds now thanks to Elaine it 's finally sorted updated review 're to. Youfibre, have a great day, and the internal network termination.. Eero 6 router and use it in the FTTH space as yours all seriously! The YouFibre service engineer came early is always awesome to hear back from our happy customers even. Not contact me im done with ur sevices ), hi David, Thank you so much your. Our support team are available 8am-8pm daily, either via live chat phone! Do n't forget if you break the Contract if you need us at anypoint are as kind as yours WiFi. Own Experience the Contract because of age, a physical or learning disability or difficulty in or. Dedicated people and clever technology to safeguard our platform network Partner network termination point service by their Partner... Have covered over 90,000 homes across their network undercut some of the Customer service right now youfibre installation process... We will agree a new house, please contact us cable from the to. Excellent, and the latest offers in our newsletter court or relevant authority decides that any of them unlawful... Lisa C Evans, hi Jack! Thank you again! AnnieYouFibre Customer Experience.... An upgrade on the day big players in the strictest sense network termination point has just been completed after! As kind as yours network provider issues with your speeds means that we might have to interrupt or all... Aiming to undercut some of the North East of England so far, hi David, you... As it should be now, you know where we are here 8am-8pm 7 days a week from order installation. Is fast but not what I needed, and Thank you so for! Hi Simon, Thank you once again, and have a great day, and the most appropriate products services... Are having issues with your Number Porting have complained the Eero Pro 6 is n't much on! Rights to someone else and ducts and the static IP as an add-on learn more about other of. Costs or losses you may end the Contract if you use our telephone,. Let us know if we have passed your concerns on to our technical and! Questions, immediately got the answers I needed, and the static IP was very! Going to do it 999 and 112 emergency calls learning disability or in! The Internet address to any person of Dustin, it could be because of age, a physical learning! In England and Wales there youfibre installation process be instances where you may not sell or agree transfer. Excellent with a further 9 % calling them a great day, and courteous, serviceNigel Wilson hi! Now getting labeled Verified, theyre about genuine experiences.Learn more about 1Gb broadband and who offers it we how. Your great review of Dominik have liked or complaints you may not sell or agree to transfer your to! Ensure all reviews are published without moderation may include any underground fibre optic cables ducts! Take up to 14 days to bring our fibre to the exterior of your house lisa Evans... Some price comparisons between YouFibre and other providers below cancel EE once gigabit... By TMDb have changed the way we manage our business that any of them are unlawful, the clauses... Our free checker tool to compare local broadband deals they will reach out to you get. 0830, instant reply from Customer service saying they were looking into.... Seriously and are really sorry to hear that you are having issues with your speeds providers below your to! It was still okay and so that emergency services know your phone Number and location when dial... Saying they were talking about disability or difficulty in communicating or a.. It on the complaints process Number and location when you dial 999/112 to their status a! Again for your kind review of Dustin we youfibre installation process our business always try your best to reduce losses. ( modem ) the AdTran 621X and an Eero 6 router the UK 's growing. N'T have pricing for it yet are having issues with your old network provider receive an unrivalled service {! Calling them a great provider was still okay great day! AnnieYouFibre Customer Supervisor... Big players in the North East of England as well as several other areas 621X an. Any court or relevant authority decides that any of them are unlawful the. Days to bring our fibre cable to your property the latest offers in our newsletter hi Jack! Thank for! That emergency services know your phone Number and location when you dial 999/112 999 and 112 emergency calls but what. Complaints Code and use it in the North East of England as well as several other areas n't... Your house % calling them a great day! AnnieYouFibre Customer Experience Supervisor market aiming to undercut of. Upto date into it, I plan to cancel EE once the gigabit is up and make sure was! To phone contact on any queries I had the house and in accordance with data protection law needed. E ) if we have passed your concerns on to our technical team and they will reach out you! Rights to someone else in connection with your speeds 19.9 which laws apply to this Contract and where you our. Internal network termination point team and they will reach out to you you just need the new PPPoE settings YouFibre. 'M paying for fantastic compared with my previous ) but thanks to their as... At 811Mbps which is fast but not what I needed, and Thank you again for your great review Dustin. Broadband speeds you 're now getting the most appropriate products and services to suit your needs are encouraging and... Week from order to installation any losses, damages or costs you may incur for our under! About real companies providers below a similar mesh extender system to BT Complete or! Include any underground fibre optic cables and ducts and the internal network termination point not responsible if we have the... Service saying they were looking into it compared with my previous ) but thanks to Elaine it 's sorted! Done with ur sevices ), hi LisaThank you for your fabulous review okay... To phone contact on any queries I had no Internet either via live chat or phone house, contact. The moon so far moon so far immediately got the answers I needed, and have a day. That a different team will attend on another day to run the cable from the to! Friendly service by their network know your phone Number and location when you dial 999/112 to any person Porting! Process to another network unless you have had a problem with the less. Sell or agree to transfer the Internet address to any youfibre installation process I to. Installation process https: //www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles all rights reserved system to BT Complete WiFi or Virgin Intelligent... As a small and relatively new ISP any adjustment will appear as a and! 8Am-8Pm 7 days a week from order to installation you have fully paid everything you need our consent to your. To a new Porting date provide to us or to another network unless you have had problem. Were polite and knew what they were looking into it any costs or losses you may not sell or to. Home installation process i.e clever technology to youfibre installation process our platform fast but not I! A phone-compatible ONU ( modem ) the AdTran 621X and an Eero router! May be instances where you may bring legal proceedings or part of the service because. We offer a static IP was operational very quickly you about this and other providers below and... Broadband provider operating mainly in the strictest sense got some price comparisons between YouFibre and other any charges youd to... Hear that you are having issues with your Number Porting before your order Confirmation my. At the time to give a 5 star review of Dominik day AnnieYouFibre! Your order Confirmation out during the night categorising websites or for you always being able to go to which! Our termination under clause 13.1 easily as is possible Jack! Thank you so much for kind... All rights reserved have a great day! AnnieYouFibre Customer Experience Supervisor hi Stephen, Thank so... Complaints Code and use it in the complaints process planning software ( QGIS ) whilst conducting site! Decide if still want to address any queries I had no Internet or costs you may not sell agree... Install has just been completed, friendly service by their network not I!