My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. iPhone All the cable and HDMI connections are sound. What are my other options? It refreshes the system entirely and gives it an extra boost of speed to function. Everything looks in spec. Follow the given steps carefully, and you are good to go. Click and hold the Power button located on the front of the set-top box for 10 seconds. These are what youll want to try before calling in and getting put on hold. if your gateway/modem is working try using that coax to know if the box is working. The new box gets past "boot" but displays "1Pst" message". If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Those have even more problems because they overheat. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. If Cox is experiencing a total outage theres nothing we can do to fix it. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Voice and internet services (in bridge mode) are not affected and working solidly. Setting up your Cox Contour 2 TV box. Its possible that the fault is with your Xfinity Remote. If youre like me, you probably have a Cox home phone too. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). If you recently had to switch to digital, you probably have a few of these. JavaScript is disabled. MacBook Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. Let me see if I have another amp and give that a try. It seemed to work and I have not had an issue with my TV box since. Another big issue that we see tons of complaints about areCox mini box problems. The Internet is working perfectly. We might sound like a broken record, but the same rules apply here. Contacted Comcast and went through the entire process again. You've eliminated everything on your end that we would've asked you to check. Thanks in advance for any advice you all might have. Cox advised me I could swap it at a store or have a tech come out. Call Cox for help because most of the quick and easy tips didnt work. Dont worry. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. So, I have put the CSMAPDU9VP back into service. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. Anything else I might try to do on my end? That said, everything else is usually a few steps away from being resolved. Then, you might notice some channels are missing. tech come out, he added an amplifier on my line, and replace the 'main box'. Finally, press the Power button to restart your device. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. Some models come with batteries installed, so youll have to remove them as well. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. MacBook HDMI cables offer the best picture quality compared to an old-school coax cable connection. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. Its around 100 channels total and not all those HBO or premium channels from the living room. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. Press the Xfinity button. Cox cable box problems can be caused by issues with your TV box or Coxs local network. I manually unplugged and it then got stuck in boot for an hour. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. You can also use the Cox app (App Store and Google Play Store) to reset your modem. Connect the Ethernet cables as well. TV programs that are actively recording will be interrupted. Just use Admin for the username and password for the password to get started. I reset and since than it has been stuck on the "welcome. 0 Kudos. This all happened in the first week after installing my new equipment. The first box last week was bad & would not activate. Choose the Customer Support option from the Menu button on your remote. Plug everything back in after a minute or two, check the wires, and try again. Sanyo, about four or - Answered by a verified TV Technician . You simply have to wait for Cox to resolve the situation. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Remote Settings. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. If you have a Flex device, connect it using the WPS button. No joy. If it still doesn't work then. Tried different ports on the ampstill no joy. and that is not an option. Did all of the above again, but no Joy. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. It appears that I was getting a discount on the old box that went away with the new box. Bienvenue" loop. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Ensure that the remote batteries arent dead. Have you found a solution. I'd be happy to get a new box shipped to you. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Select Troubleshoot. Next check to see if it is all of your devices or if it is just the one you are using. Next, youll need to call for help. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. I work with communications and computer networks and as you know, it happens. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. Before Reset Be aware of the following information before completing a connection reset. The answer is simple. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. Worked with several different agents, who issues a "refresh on the backend". If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. I reset and since than it has been stuck on the "welcome. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. A subscription to any level of Cox Residential Internet service and Contour is required. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Has done this since 9am. It will give an indication if something is wrong. star shaped birthmark; black and white boxer puppy for sale. If its going extremely slow, you have a problem. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. The X1 boxes need a better cleaner signal to the box than the old Motorola does. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. Once they do that, Internet service is restored. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Here's what you'll need to do if you're having problems with the app. If everything looks fine, then you have a problem you need to fix yourself or call for help. I swapped the old unit back injust to make sure I did not mix them up. It had noting to do with connections. I removed it and put in an EVO1-9 (all I had). Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Select from the below issues you are experiencing. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Double-check the main cable in your living room and that its working fine, then try again. Learn how to set, access and manage your DVR recordings. Mobile About four days ago, my X1 DVR box died. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. You can see the name of your cable box from those options and choose that device. If it never fixes itself the box probably bricked and will need replacement. The Contour receivers may not be linking together. Next, try some of Coxs slow internet troubleshooting tips. UPATE: Speed test reports 167 Up and 12 down. Over the years, we have always had signal issues but they have only ever effected the modem. As it may happen to every cable box system, Cox too comes with its fair share of troubles. Dont use the old white coax cables in your house. Editorials I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. But keep in mind that thisll wipe any saved network settings. To send a private message, click on "ComcastChe" and then click send a message. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Then, hurry up and press the WPS button on your device within 2 minutes. Disconnect the modem from the power outlet. The first way to fix Cox problems is to reset the modem. And here, we tackle those problems with a simple reset of the cable box. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. If you cant get it to activate make sure everything is plugged in right. Not sure if I like the idea of having someone come into the house durring this time. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Internet and my other two boxes work. That's why you may have to cycle power repeatedly or just wait. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. is your internet working properly? You can also restart that specific device. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. At the $$price$$ of cable that I & others pay is uncalled for. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Bienvenido. If a reboot doesnt help and none of the cables are loose, something else is wrong. Still no Joy. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. Already the box is messing up. Nuts. iMac So I suggest everyone ask to get the 'main box' replaced. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Read: How to Cut the Cord, Ditch Cable & Save Money. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. Restart from Device Settings. But unfortunately you usually will be stuck back in the Welcome. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. They promised me that it would not but my monthly bill is now $5 higher per month. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Bienvenido. For that, initiate the connection on the TV by using the auto-connect option. I don't want to have to do that again to get somebody to check the feed at the street. The Pace boxes still show the RDK-03033 error. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Even after they sent me a new box! Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Perhaps, AT&T would even help me pay my penalty for cancelling. Does anybody know if TV and Internet are two entirely different services? I have used the new X1 box they sent me no Joy and the old one no Joy. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. You can also download the app from the official website of Cox. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Click the Xfinity button on the remote. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Cookie Notice Using the Contour Settings Menu. When they sent me the new box, they said they were adding a 6.99/month charge to my account. Save my name, email, and website in this browser for the next time I comment. Bienvenido. iOS Youll be able to see a welcome screen. Is the local Xfinity store nearby? Technology. For one, a mini box doesnt give you EVERY channel you pay for. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. Always turn your TV off before doing any sort of hard reset on your device. It pretty much points the cause being the amp itself. The first way to fix Cox problems is to reset the modem. Sometimes Cox cable and phone use the same modem. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. The Xi6-T showed no error but appeared to be loading a channel. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Other tv's in the house are working fine. I could get the Internet working, but not the cable TV. Press the right arrow once and then the down arrow once and press Select. Under the My Services tab, go to My TV and click Reset Equipment. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. USB 3. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. For bigger issues, you can also contact Cox Communications customer support. But it sounds like this is somthing else. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. it just happened to me after having no signal for 2 days. It took more phone calls to get any response whatsoever. The old one never gets past "boot" but the new one gets stuck at "1Pst". If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. And if youre using your own wireless router and not their combined units, theyll blame that too. In this case, wed recommend giving Cox customer service a call. Then press the Menu button and type in the three-digit code on screen. plug in the cable box first and after 3 minutes plug in the TV. Contacted Comcast and went through the entire process again. This ensures the TV boxes are communicating with the DVR box. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. the TV Screen goes blank, so I have to click play for picture to return. Today my DVR would not display any channels. Wait for 10 seconds until the gateways front panel flashes. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Go on and create your Xfinity ID here. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. In the Contour app, click Settings and open Parental Controls. See if you can get yourself another box and try it out. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. And for the analog TV users, the Mini box is a must-have. screen. You should see something similar to what you pay for. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. The set-top box will reboot automatically. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Box randomly restarts and get stuck in this Welcome menu. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. are other set top boxes working? The end result was that they sent me a third box and it worked perfectly. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. We tried powering it off and then on again, but that didnt seem to do the trick. Bienvenido. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. It is so hard with this company to get to a knowledgeable tech. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. I am considering dropping cable at some point. After signing in to your account, you can locate the option My Services in there. Heres what youll need to do if youre having problems with the app. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Its really odd that both boxes have had it, but youve eliminated everything else. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. If you do get another box, one thing to keep in mind is that your bill may go up. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . I have chatted with tech support who could not even get it to reboot. While youre at it, make sure the device youre trying to use isnt too far from the router. fc-falcon">cox contour box stuck on welcome screen. Once he came (within 48 hours of calling) all three boxes activated just fine. Heres a quick guide from Cox themselves. A modem is usually a black box with a cable and an ethernet cord coming out of it. Cox Mini box problems range from missing channels to activation failed or is taking too long. For more information, refer to Understanding Data Usage. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. Thanks so much@CCAndrew. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. That message means theres not a usable signal. It was sluggish, so I rebooted and that is when it ended up stuck. Contour App Appears Frozen or Buffering Bienvenue." You can try resetting the cable box as a solution. Bienvenue." do you have more than one set top box? You might want to get a replacement unit if your cable box is causing the problem. After the registration process, you can hit Complete Registration and log in to your account. After youre done plug it back in and usually, it will start-up and all of your problems are gone. None of this occurred! Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. I was so mad that I just said **** it and went for the upgrade. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. The network would now be re-established. ones on the opposite end would need to be the shortest runs of coax cable length. Want to learn how to use the Support Forums? I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. We have a contour 1 box. Technology I'll update this post with the outcome of the visit. Set it to Full. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. He checked the signal, which was OK ( the internet and streaming app worked or). I tried calling a customer support number, but everything is automated and you can't speak to an actual person. In the box with each mini are all the cables you need, labeled so its easy to understand. Turn it off and unplug it, wait for over a minute, and plug it back in. How do I fix this? Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. The reset will start automatically, and it may take up to 5 minutes for the process to finish. If you dont want to wait for a technician you can always take. Bienvenido. Disconnect the set-top box and wait for 10 seconds. was that outlet working? Cox Technology Persons tell me all is good with cables connections & signals. This happens after a minute in Fast Forward or Rewind. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. Its a lot easier than calling customer support too. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. Ok, so I swapped out the Comsope amp/splitter. So dont immediately try your phone, internet, or TV. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. New comments cannot be posted and votes cannot be cast. The Contour receivers may not be linking together. Definitly liked DTV's equipipment better. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. My original box stopped working and then they sent me a new one, which was also dead on arrival. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? For Cox gateway owners, follow our guide below to reset the device. So what will you do if it is your Cox Mini that requires resetting? @CCAndrewThank you for the reply. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Settings Preferences. The coax marked cable-in is the first one (if looking at the back head on - left side). It may be happening due to poor quality or wear and tear in the cables. While youre at it, make sure none of the cables are loose or unplugged. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. It will not move past that. I manually unplugged and it then got stuck in boot for an hour. This includes the power cord,. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Again, make sure all the cables are nice and snug. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. Wi-Fi problems can be caused by problems with your router, computer, or house setup. The audio changes with channel change, but you. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. Bienvenue loop. I moved the X1 DVR box to the location of one of the smaller units and connected it up. Thats why we recommend using your own high-end WiFi router. The answer is simple. It seems to be a common issue with Xfinity Set top boxes. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Enter your zip code below to see other top providers in your area. I have the Flex box connected directly to my router via an Ethernet cable. Use a narrow object like a paper clip and hold down the reset button.