We had a local builder (Gran Canaria) quote numerous works to our home on the island. Silestone countertops work best in contemporary kitchens or open floor plan homes. Hands down, we changed to polished. I would like a bonded CSI company. The suede doesn't show fingerprints at all. on 3/4/2016. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. While the countertops have their perks, they also have their flaws. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. In fact, it requires added support in your cabinets to hold it up. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. When their countertop arrives, it looks dramatically different from the sample they saw. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. I called the co. representative again and he called them to find out why they weren't responding only to be told they don't sell to retail customers and they provided another co., even their national representative doesn't know who can sell their products. CAN YOU believe it? The worktop options brought to us was purely Silestone. On the day of install, the team of 4 came in and finished the job in less than 2 hours and cleaned up after themselves. Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. This complaint was posted by a verified customer. When that happens, its rare to be able to repair the countertop well. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. A drop test- to examine the effects of a heavy impact 2. Is it holding up okay ? Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. Or give my money back. It is possible, however, to permanently damage a Silestone surface. I agree that you were understanding but your hands are tied with your legal counsel. Among the choices a homeowner or designer can make are as follows. Granite on the other hand can be repaired. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Desired outcome: We were never given any warranty information on the product. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . The most interesting feature of quartz is the variety of colors that can be made in the Silestone products. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Silestone is Sleastonedon't buy from them or use their product. Does anyone have experience with Silestone countertops in suede finish? We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) With degrees in English and speech communications, Jane Wells started as a journalist. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You should not expose the surface to excessive heat. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. You're asking for trouble. Have you folks here used any sealers on matte/suede Silestone? I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. Thanks :). We called them and asked what the warranty actually covered. They are claiming improper care or as a result of thermal shock. Sounds like the company learned alot from the banking industry. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. Overseas . Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. They say chips are not failure of their material. This site uses Akismet to reduce spam. Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. The best counter aesthetically is one that you like best. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. Unfortunately, heat damage like that is permanent. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. Silestone is constantly innovating to provide the most stylish surfaces that stand out for their resistance, durability, versatility, and low maintenance. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. This looks exactly like our issues. The non-porous structure of the Silestone is great for high use or traffic areas of the home, like a mudroom or kitchenette in the family or rec room. We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) . The edges of the Silestone surface is also customizable. It is easy to clean and has high scratch, stain, and heat resistance. The Silestone countertop surface is non-porous. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. Kitchen countertops fabrication and installation. An ogee edge is a conclave arch that transitions into a cortex arch. Claim it and get a lot of features. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. 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ADVERTISEMENT George Taliadouros ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. A revolutionary matte texture never seen before in surfaces for home. I hope I hear from Mr. The Silestone certified installer did an outstanding job. caabamama How has the suede performed for you? Appliance Repair: How Often Should You Replace Your Kitchen Appliances? Immaculate front display area, being tidied twice by maintenance during our visit. Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. Its easy to keep the countertops looking splendid. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. Silestone surfaces therefore provide extra hygiene. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. Also, it looks whiter to me with the Suede. It is composed of 94% quartz. [protected]@aol.com. En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. We chose SILESTONE "TAO" countertops. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. This is confusing? Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. I guess they should know ? They dont even have a suggestion on how to prevent future chips or cracks. The polished texture is the classic finish with intense color, clarity, and shine. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. There are many manufacturers of Silestone. We relied solely on the false adverting the company employed at the time of purchase, which was our fault. The complaint has been investigated and resolved to the customers satisfaction. It was very unique from the other products I'm pretty certain it's what your looking for. I'd get them again in a second. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. Avoid placing hot hair tools on the countertop for best results. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. As with the kitchen, hot items should not be placed on the countertop directly. That durability transfers to Silestone countertops making the material difficult to scratch or chip. Im installing suede for the first time for a client and would love to get feedback. Consumers are mostly dissatisfied. They should be ashamed of not working to resolve these issues quickly. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. Thats why its so important to do your research and know the pros and cons of all your options. Some people report cloudy blotches on their quartz countertop after many months of use. First, apply a filler compound. It is very difficult to repair quartz when damaged. Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. Silestone countertops start with raw granite. I have some ring stain mark rom wine bbottle that will not come out. Mr. Evatt was a victim of fraud. I have never done anything to crack it. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. No problem - right? Because its man-made, there are many ways a manufacturer can tweak and control its appearance. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. Silestone is scratch resistant and scorch resistant. If not, it adds an extra step to your project. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. Impact Resistant. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. In truth, natural stone introduces risk into your home: radon. My situation has been going on for well over a year. Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. Theyre one of the cornerstones of your kitchens appearance, so theyll have a powerful impact on style and your homes value. The silestone countertops were installed by counter fit on 3/28/2016. It's made by binding small pieces of quartz together in a hard resin. Make sure heavy objects are not dropped on the Silestone. my questions yet. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. I wasn't a fan of suede Silestone until I saw it in a customer's home. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. I decide to extend the bar. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. Why would I sue Mr. Smith..it would cost me more to even file. Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. I have read lots of mixed reviews regarding the suede finish. 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