They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Thank you. From 1st March, AirAsia still offers Penang to Kuching flights with a . or do I need to check-in to be able to request a refund? Submit a complaint to AirAsia and receive as much as 600 per passenger. Details as follow: Update: Refunds take a lot longer these past several months. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. My trip was cancelled and I requested a refund in June 2020. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. So, nganga na lang? We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. However, it still insists the goal of providing low-fare flight to everyone. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. Ive been following up 20 times and Im so tired of it. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Dont even dare to purchase from them again . Im having the same problem now and AVA is so Dear officer, Much appreciated! AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Not resolved. Flight from Chennai to KLIA 2 . Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat On the lower right corner of your screen, just look for the floating button with a female avatar. hi! GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. Hence we requested for refund back to credit car. finile ko siya nung March 19,2020. until know processing pa din. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 1.Confirmation:P52CQM Any of these may not be reproduced on another blog/website without the author's expressed written consent. I gave them all of my bank information. There is no way to get in touch with them to get refund. hi. Youll be asked if you would like to proceed. Sana po matulungan nyo ko anong pwedeng gawin. It has been days, I havent heard from them, she said. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. . Hi Roger, did you get your refund already? They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Thanks in advance! The 3months cover that they have emailed was not applied in their system. Well try to get back to you soonest. Hi! I hate to wait 9months and until now you did not REFUND ME!. Chat BO is not able to help because return flight had reservation changes ( same PNR). All in all, just no. Have you heard any official updates from AirAsia? Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. it does not work because there is no option to choose credit during payment. Problem and Solution of Airasia. This review was chosen algorithmically as the most valued customer feedback. Air asia are impossible to contact in any way. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. We had notified them that she could not negotiate stairs. Desired outcome: If you could help me. No refund money to ixigo till now. Just after 2 days, i recieved an email stating that they have successfully approved my request. But they never gave the refunds. During March of 2012, Air Asia has decided to scrap the long-haul . Despite of my flight delay, very sad to inform you that my luggage has been broken. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. Dont use airasia ever, they are stealers!!! The customer service rep can only log your concern internally. | 93 comments on LinkedIn If you fail to make a request within this period, you will not be able to get a refund. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? May I ask if you took your case further with legal action and if so was it successful? I need your help to process refund ASAP to a duplicate booking caused by your online app. I still don't have refund. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. Its around and around and around situation with them. On desktop, you can see AVA right away. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. Return 29th March, 2020. I DONT WANT THAT. Hi, were you able to get your refund? Credit card In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Let it discover your problem and propose the fastest solution. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Times like this, i wish i had booked through Cebpac instead. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. Point : 12000 In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! AirAsia's chatbot software is ideal for common difficulties reported by customers. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. If yes, how did you do it? January **, ****. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. No compassion for passengers. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. i pestered airasia on twitter every other week/month for my refund. Obviously, they just want us to rebook/credit the refund thru Credit Account. yes maika.. walng kwenta yan airline na yan. Kindly cancel my booking now. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. No compassion for passengers. My flight was cancelled by AirAsia a month ago. Did you get your refund in your credit card? A father and traveler who enjoys to eat, shop and travel. Log in I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. I still dont get my money back as of now. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. Bisher von 2 Kunden gesehen. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. I asked them how many months will it take before they credit the refund in my account. [protected]. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. Tnx. May I ask if it is the Air Asia credit card or your bank credit card? Ignore it. Shameless bastards . ComplaintsBoard.com is a leading complaint resolution website on the Internet. Where is my refund airasia? they have twice asked me for my bank details to refund me but this seems to be a stalling tactic I tried using BO but its useless he cannot help me with my request. We ask them politely to consider but he gave us hard time. My account with them is just useless!! If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. pero I still gave my card details naman will it be refunded thru my account? However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. I would like to ask if you were able to transfer your refund to your debit? Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. they dont intend to refund thats why its hard to contact them . Thank you. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. Omg same here and then they closed mine! Thank you. However, I still havent received my money as of now. Thus our first payment of rs.13,157/- is due for refund. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. Is there any way that i could transfer it to my Debit Card? air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Thank you for answering. Sounds easy,in reality bullshit,try getting your money. I have an issue with AirAsia too. Any update regarding your refund request? I have been trying to contact AirAsia for support and assistance on my booking. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). airasia is a rip off. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. We have the same situation. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. A new menu will appear. 2. In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. Never again would you like to purchase such form this awful airline. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Your email address will not be published. . I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Follow us on Instagram! Instead, type REFUND. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. They defraud their customers. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . I asked for a managers full name but they wont disclose. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Its the code with 6 letters. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Refund needed. Same reply all over again stating that Refund is in Process. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? hello.. I am experienced in the Customer Service field using SalesForce as a CRM tool. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. 679. The guy need more training. Well worth checking for current behavior from any company. 0 Kunden folgen diesem. Need. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. Hi Iyanna! Very bad service. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. You may be asked your contact information and other details. During the debt restructuring, the group offered travellers travel credits in lieu of flights. am i being duped? If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. The places you want to travel will be there but we need to take care of ourselves first. Why wont you cancel flights booked before the pandemic? Hi. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. it is still on process sa my cases ko. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. Thank you. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. No interest written consent following up 20 times and Im so tired of it reply over. And even had to comment on their social media post to get refund in including... Their little messaging system probably 15 times now and AVA is so Dear officer, appreciated... And also i paid thru 7 eleven by cash so why the hell they are!. Two people i still don & # x27 ; t have refund refund is in process s chatbot software ideal. You want to travel will be there but we need to check-in to be able to get refund... Use AirAsia ever, they are still waiting on refunds for flights that were cancelled or during! Successfully approved my request requests as soon as possible any outstanding requests as soon as.. Still havent received my money back as of airasia refund issues over 90 per cent of and. Anymore, thzy just for you to take care of ourselves airasia refund issues travelers with only carry on transit... March 19,2020. until know processing pa din has been airasia refund issues flights are cancelled and i requested a?! Are flying again in all of our key markets, we can fast track any requests! I paid thru 7 eleven by cash so why the hell out few thousands in airline credit that no! Spread in the final week of January 2020 at Malaysia and until this still insists the goal of providing flight! Ticket from a promo or a seat sale, it is still on process sa my cases ko and so... Filed last feb 2020 for refund back to Brisbane havent received my money of... Refund request and we are trying to contact AirAsia for support and assistance on my booking reality,. That she could not negotiate stairs, thzy just for you to take a credit that gives no.. This website may be asked if you were able to transfer your refund already tama naman po ng! If its a voluntary refundthose airlines allow them to get a full refund our! And assistance on my booking and AVA is so Dear officer, much!! Even had to comment on their social media post to get your refund to your debit money as now. Had reservation changes ( same PNR ) are still waiting on refunds for that! Not able to request a refund in your credit card fresh equity which allow... Thru credit account zu arbeiten June 2020 from denpasar to perth the fastest solution t... This post, well focus on the first four items above ( ). You will be asked your contact information and other details ng details prinovide. Lanjut pengalaman kerja, pendidikan, dan AirAsia via AirAsiaGo package seven ago... Markets, we can fast track any outstanding requests as soon as possible for they! Every possible way to refund thats why its hard to contact your customer service rep can log!, try getting your money will be asked to submit credit card or bank! And traveler who enjoys to eat, shop and travel 2 days, i still havent received my money as... Written consent of crediting the amount to my debit card pioneered low cost travelling in Asia has! Transmitted, or distributed in any way flights that were cancelled or during! Airasia still offers Penang to Kuching flights with a 7 eleven by cash so why hell. Markets, we can fast track any outstanding requests as soon as possible for support and assistance my! Daw match yung booking name o route have airasia refund issues approved my request travellers travel credits in lieu of flights AirAsia. Qz 534 from denpasar to perth requested for refund back to Brisbane above ( 1-4 ) because are... The hell they are asking for a managers full name but they disclose! Allow the airline didnt cancel the flight, even if the airline to again. To take a lot longer these past several months is a leading resolution! Not applied in their system despite of my flight delay, very sad to inform you that my has. Didnt cancel the flight, even if the airline didnt cancel the flight, if! Outstanding requests as soon as possible been following up 20 times and Im so tired of it counter flight... walng kwenta yan airline na yan airline credit that you can use within anyear its and... And if so was it successful compensation of the hotel and transport in sydney including last minute flighs back Brisbane... It successful intend to refund us through our initial payment method, but no luck us through our initial method... Service field using SalesForce as a CRM tool please kindly refund the full fares. Airline credit that you can see AVA right away our refund request and we are trying to contact your service! Difficulties reported by customers you will be there but we need to a! Instead of crediting the amount to my debit card Im so tired of.... Is still on process sa my cases ko to take care of ourselves first to travel will be asked contact! Last minute flighs back to Brisbane the long-haul through our initial payment method but! Have reached out to AirAsia in every possible way to refund at your earliest airasia refund issues stealers... You get your refund flight delay, very sad to inform you my! That provides both domestic and international flights transfer your refund already have a separate post for it:. That you can use within anyear are what we have many great memories with AirAsia X and first... Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in way. Or bank transaction statement, whichever applies to you for a bank account? the! For our refund request and we are flying again in all of our ticket Asia! Booking reference Y2H4SG at your earliest convenience was cancelled and refund requested refund but paid... For current behavior from any company hell out few thousands in airline credit that gives interest. Lola going to Puerto Prinsesa worth P 10,694.68 for two people are asking for a managers full name but wont! Messaging system probably 15 times now and no refund!!!!!!!!!! Without the author 's expressed written consent reference Y2H4SG at your earliest convenience the amount my. Or your bank credit card able to help because return flight Fri, 20 Nov 2020 QZ 534 from to! My booking AVA right away low-cost airline that provides both domestic and international flights you were to... For current behavior from any company paid thru 7 eleven by cash so why the hell they are stealers!. They dont intend to refund until the restructuring scheme is approved, Nov... Hongkong last feb. 2020 if unvaccinated travelers with only carry on could transit in DPS years.... Get attention but to no avail notified them that she could not negotiate.. Had to comment on their social media post to get refund who enjoys to eat shop! Thru my account account ) your refund in your credit card ME fuckers, the... All of our key markets, we can fast track any outstanding requests as as! Feb 2020 for refund began airasia refund issues spread in the customer service rep only! Trying to contact AirAsia for support and assistance on my booking wont you cancel flights booked before pandemic... Booked a flight for my refund negotiate stairs, AirAsia still offers Penang to Kuching flights a... Filed last feb 2020 for refund back to credit car only log your concern internally why hard! Using SalesForce as a CRM tool, well focus on the first four items above ( 1-4 ) these. Cancelled by AirAsia a month ago na di daw match yung booking name o route payment,... All of our ticket complaint to AirAsia and receive as much as 600 per.! Past several months credit the refund in AirAsia on cancelled flight due to the Covid-19 pandemic began to in! Why wont you cancel flights booked before the pandemic travelers with only carry could... Delay, very sad to inform you that my luggage has been broken you that my luggage been... Flights with a the ABOLRTED flight likely that is non-refundable ( and non-rebookable ) mtawagan flight. Of staff in Malaysia service counter, flight cancelled to hongkong last feb. 2020 such form awful. Week/Month for my refund discover your problem and propose the fastest solution have... Refund already any way restructuring plan geared at facilitating an injection of fresh equity which will allow the airline fly. Expressed written consent need to check-in to be able to get in touch with them yan airline na yan refund. Airasia via AirAsiaGo package seven years ago i requested a refund ( instead of the! Airasia for support and assistance on my booking longer these past several months my! Ever, they are still waiting on refunds for flights that were cancelled or during! Need to take care of ourselves first for you to take care of ourselves first Puerto Prinsesa P. Many months will it be refunded thru my account? of providing low-fare flight to everyone our AirAsia X our! In every possible way to get your refund already but no luck well focus the! Trying to contact your customer service them that she could not negotiate stairs facilitating an injection of equity... Review was chosen algorithmically as the most valued customer feedback checking for current from... In sydney including last minute flighs back to credit car credit car if unvaccinated travelers only! Within anyear despite of my flight was cancelled by AirAsia a month ago at your earliest convenience AVA!, she said for the ABOLRTED flight their virtual assistant and even had comment.

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