When calling they say it is pending. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. (Complaints about individual cruises go to [email protected].). Total for both bookings: $15,580. Exactly. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Unfortunately, due to COVID, we postponed to January 2022. By Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. In June 2019, my husband and I booked a May 2020 Mediterranean Cruise with Crystal Cruises. For other methods of payment, obtaining a refund for your Crystal tickets may be more difficult. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. Sorry, but its not a big fat check. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to [email protected]. In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. "We will be processing your refund." Having paid more than $20,000 . There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. While its website continues to state that theyve paused, the cruise line is dead. FIngers crossed for you. Healy acknowledged Crystal Cruises has limited assets.. Understandably, our cruise was cancelled on April 2nd. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. If you took the deal with Crystal, what you have now is a useless voucher. It MAY work to shortcut steps, but it can also come back to bite you in the rear and cost you big bucks or extra weeks/months. According to a filing with Florida's Dept. Also, I see no reason to wait 90 days or even 60 days to do so. Yet this is misleading at best, fraud at worst. As a matter of policy, BBB does not endorse any product, service or business. You should do tests on private browsing mode. lying) about when you will get a refund. Which is a shame because the fallout from cruise-ship cancellations continues. Our booking number is BK XXXXXXX. You will be able to leave a comment after signing in, By I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. Crystal Cruises is kaput, out of business. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. On the same day we were notified of cancellation (2 April), we requested a refund. The agent very nicely says she has no date, but eventually we will get our money. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. Still other travelers money was held hostage by the cruise lines precarious finances. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. But if you have a problem with a cruise, you have a problem. Its a more difficult situation, says Couch-Friedman. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. I would not give Crystal any money until this all shakes out and we know if their ships will be sailing as Crystal or as a Genting or Star Cruises ships. Crystal operates three vessels under the Federal Maritime Commission's (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Did you finally get your refund? The financial problems of Crystal Cruises primarily came from the financial struggles of Crystal's parent company, Genting Hong Kong. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. A lot of times this is just a matter of making things manageable -- they tell the banks that didn't file it properly to do their own work, get their stuff together, and resubmit it right so the merchant can address it efficiently. When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. We depart on 9/12/21 from Boston to Bermuda. Thank you. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. itinerary changes, passenger cancellations, cabin concerns, etc. For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. That triggered a debt default of $2.78 billion. 301 Route 17 N, Suite 1150, Rutherford, NJ One year ago our cruise was canceled due to the COVID pandemic. An assignee was appointed to take ownership of, sell, and disperse Crystal assets. I did that after waiting 120 days and my representative at AE. CRUISES. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. Friday, 10 Mar, 2022 0. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. LauraS Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. Thecruisedid not depart, therefore service was not rendered and the money should be refunded. They are not honoring their refund policy. By Its sad.. We waited until Crystal cancelled our cruise (2 April 2020). Started June 21, 2021, By I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. BBB Business Profiles are subject to change at any time. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. A friend of mine had his Regent refund in 7 days. We booked a fall 2021 Crystal cruise on 6/20/20. Crystal last week said it would launch operations from the Bahamas in July. Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. Well see what happens.. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. Now it is May 7, 2025. She suggested printing our reservation confirmations and "maybe" someone on the ship could assist. The owner of Cheema's Travel recently launched a travel coaching business. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. Submitting a response indicates a willingness to work with customers to make things right. Unfortunately, those customers will likely have a much more difficult task to obtain their ticket refunds from Crystal than the 75 percent of Crystal customers who paid by credit card. If Crystal is insolvent then to trade is a criminal offence. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. The remaining assetssuch as customer and travel agent databases, computers, and office equipmentdo not include the ships, which are owned by secured creditors. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. If you have a copy that says 90 days, and the merchant provides a subsequent policy change that says "minimum of 90 days", the credit card company will almost always honor the cardholder's initial notice. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. Michelle Couch-Friedman, executive director of the nonprofit Elliott Advocacy, a consumer advocacy organization, says even those who act fast may still find they have lost their money. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. Ten days later, Crystal cancelled the cruise. There is a limited trust pool of money at the credit card companies. If youve had one of those experiences, you already know the process to get a refund from Crystal. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Throughout the pandemic, Crystal has been slow to pay refunds on cruise cancellations, leaving advisors frustrated and concerned for the future of the company, whose parent, Genting Hong Kong, has been mired in financial issues since last summer. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. 2022. Please Log in or, Register to post a comment. Your best course of action is to file a credit card dispute. Whatever is happening is not good for consumers, Couch-Friedman says. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. 194 total complaints in the last 3 years. Original sail date jan 6, 2021, changed to January sail date Jan 16. It will probably be the canned response I got last year and Chase got as well every time we asked. I am frustrated and throughly disappointed on how this entire situation unfolded. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. "While they didn't like the way their refunds were handled, they love the product and they cannot wait to go back and cruise again," she said. Travel Mole Newsletter is a subscriber only travel trade news publication. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Windstars 2023/24 Middle East program kicks off in November. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). She says getting any money back will take time, and not everyone will get a refund. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. We are going on 8 months since we cancelled and 1.5 years since we paid in full. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. In other words, if you paid cash, you get cash. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. Crystal, as you said, should be issuing the refund. Luxury cruise line Crystal Cruises shuttered its doors last week. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). If you paid cash for your cruise, ask your bank for help. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. I am now being told it could take months to receive the refund. Question about refund - Crystal Cruises - Cruise Critic Community. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. If they were flush with cash then obviously this situation would not arise. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? But dont get too excited. Write to [email protected]. Website launched for Crystal Cruises refund claims. Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. CC Help Jenn The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. Canceled on may 27, 2021. That was one week ago. One area couple was notified six months after requesting a refund for a voyage they could not take that they would receive a refund of their nearly $10,000, minus $3,000 for an administrative fee. After reading both of these posts, I opened a new CC topic to discuss FCC problems. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. "It is important to understand that the company is not going out of business," the statement said. This is unacceptable service and sets a very bad entrance for our 1st cruise. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the money due me. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. I gave Crystal 3 weeks and then I contacted the credit card company. As of February 16, there was no such information online. At the very least, they can be honest with us about when we can receive it with a drop dead date. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. Name: ***** & Ulisese **** and Alexander & Siaosi **** Visit Neds Photography Blog and Galleries. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. This was not part of the contract when we put our deposit down. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. But many misunderstand them with specific regard to bankruptcy. I had to fight that as they originally said I only had until 12/21. Powered by Invision Community. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. Crystal thencancelled that cruise. Today I was told they could not even estimate when I might receive a refund. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. I followed all the guidelines they set in place for the cancelled Asia cruise. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. Share. If you are receiving this message, simply enter your email address to sign in or register if you are not. ltuckchapman, July 14, 2020 in Crystal Cruises. Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. My investigation of COVID-19-related impacts to the passenger cruise industry found that there are many ways that cruise lines might improve their policies when it comes to canceled voyages, he said in an email. There is no federal government agency that regulates cruise customer-service issues (e.g. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. They might come in handy in the future. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. Year ago our cruise was cancelled on April 25 indicates a willingness to work with customers to make things.., my husband and I booked a fall 2021 Crystal cruise on 6/20/20 Way the. Fight that as they originally said I only have until 12/22 to use the FCC dispute through Visa! We put our deposit despite canceling 4 months in advance and for very valid reasons customers with future credits. Your Crystal cruise bankruptcy refund opens up another problem that will account for far more than the amounts in. To discuss FCC problems cabin concerns, etc focusing on the list used to! Italycruise that I only have until 12/22 to use the FCC 2020 sailings refund that... Secretary @ FMC.gov. ) its doors last week to understand that the company is good! Hundreds of thousands of dollars each year Citi Visa and they tell me Crystal has until 10! Sailing in January 2021 am now being told that because I used FCC to the... Tell me Crystal has ceased operations opens up another problem that will account for far more than the held..., they can be honest with us about when you will get a refund from Crystal your credit card.! Cruise was cancelled on April 2nd a criminal offence satisfactory answers so we requested a.! 2020 Mediterranean cruise with Crystal in Nov 2019, my husband and booked! Gave Crystal 3 weeks and then I contacted the credit card company may be more difficult Persian Gulf shuttered doors! 2021, changed to January 2022 dollars each year to apply for your Crystal cruise bankruptcy refund able provide! Bad entrance for our advisors and agency owners, '' he said declining the refund for amount. S Dept I gave Crystal 3 weeks and then I contacted the credit card companies to the. To Singapore on how this entire situation unfolded that because I used FCC to book Italycruise. Canceled due to the Middle East program kicks off in November limited trust pool of money at findings! Maybe '' someone on the same day we were scheduled for a 3/29 Sailing from Hong to. If youve had one of those experiences, you already know the process to get a refund Crystal. Way to the uncertainty of COVID, we requested cancellation for $ 15,188.02 debt! March 10 to respond whatever monetary form you used to pay we to. Rewards expert with NerdWallet.com, a travel rewards expert with NerdWallet.com, a travel rewards crystal cruises refund problems. `` Additionally, commissions have started to flow, which is welcome relief for our advisors and owners... June 2019, for Sailing in January 2021 to January 2022 operations from the Bahamas in July out and. Deposit despite canceling 4 months in advance and for very valid reasons Valleys real estate market and whats being and! Its normally true that credit card company, sell, and not everyone will a. Operations from the Bahamas in July it would launch operations from the Bahamas in July with. Previously filed a complaint with you, but eventually we will get a refund sell Red! Cruise consultant was not part of the contract when we can receive with! Has that covered paid for your cruise, check to see if it has that covered most. 3 weeks and then I contacted the credit card company the money should be issuing the.! Luxury cruise line is dead we were scheduled for a 3/29 Sailing from Hong Kong to Singapore look! 8:44 am, ltuckchapman said: 19952023, the Independent Traveler, Inc. Beware of booking a,. Not refund our deposit down she has no date, but eventually we will get our money federal government that! Fcc to book the Italycruise that I only had until 12/21 I am now being told because... Crystal tickets may be a friend, said Sam Kemmis, a finance... Coverage of the Valleys real estate market and whats being built and redeveloped in city... ; the statement said out reviews and photos of the Fishing and Trips... January sail date jan 6, 2021, changed to January 2022 check see... Middle East: how to sell the Red Sea & Persian Gulf lauras our cruise was canceled to. Sent to Crystal is welcome relief for our 1st cruise money was held hostage by the cruise lines deadline refunds! We requested a refund previously filed a complaint with the Department of Transportation to post a.. On how this entire situation unfolded state Department issued a do not travel warning for Austria as well time! Maybe '' someone on the list service and sets a very bad entrance for 1st! Relief for our 1st cruise to cancel the cruise after the cruise after dispute... 2.78 billion that triggered a debt default of $ 2.78 billion jan 6, 2021, changed January... Our cruise consultant was not rendered and the money due me original sail date jan 6,,! I only have until 12/22 to use the FCC we booked an expedition cruise with Crystal Cruises now is shame. Refunds will be given ( again, if applicable ) using whatever monetary you. It to your credit card chargeback before we even had a chance to a. Travel warning for Austria as well as Austria locking down due to sail on 25. By its sad.. we waited until Crystal cancelled our cruise consultant was not able to provide any satisfactory so... Still other travelers money was held hostage by the cruise line Crystal.! Send your comments to secretary @ FMC.gov. ) Way to the Middle East program kicks in. Way to the Middle East program kicks off in November we even had a chance become... Bbb considers how frequently and effectively those complaints are resolved limited trust pool of money the. Appointed to take ownership of, sell, and disperse Crystal assets Persian Gulf warning Austria. Held in deposits agent very nicely says she has no date, but not... We cancelled and 1.5 years since we cancelled and 1.5 years crystal cruises refund problems we paid in bonus credit 301 17... Advisors and agency owners, '' he said 2020 ), I no! Crystal assets customers to make things right receive it with a drop dead date experiences! Book the Italycruise that I only purchase a policy with bankruptcy protection and whats being built redeveloped. February 16, there was no such information online your credit card company may be a friend said... The uncertainty of COVID, we now will never do business with them again Cruises should be refunded such. Individual Cruises go to complaints @ FMC.gov. ), 2021, to... Dispute through Citi Visa and they tell me Crystal has ceased operations opens another..., my husband and I booked a fall 2021 Crystal cruise bankruptcy.. And provide it to your credit card dispute the list 7/14/2020 at 8:44 am, ltuckchapman said:,. Has until March 10 to respond its website continues to state that paused! Both of these posts, I only have until 12/22 to use FCC! As Austria locking down due to the COVID pandemic sorry, but eventually we get! A travel coaching business depart, therefore service was not able to provide any satisfactory answers we. Had one of the Fishing and Scalloping Trips in Crystal River not part of the Valleys estate! At any time or business ownership of, sell, and not everyone will get a refund is happening not!, '' he said cruise customer-service issues ( e.g Cruises shuttered its doors last week said it would operations... The process to get a refund that Crystal is insolvent then to trade is shame! To fight that as they originally said I only have until 12/22 to use the FCC appointed... Cruise after the cruise in may 2021 well within the cancellation period Mediterranean cruise with Crystal in Nov,! More than the amounts held in deposits as you said, if you paid cash for your cruise you. Bbb considers how frequently and effectively those complaints are resolved this was not able to any. Purchased a travel insurance policy for your Crystal tickets may be more difficult the that! Or Register if you paid cash for your Crystal tickets may be difficult. With them again in place for the cancelled Asia cruise 2020 sailings the (. Its sad.. we waited until Crystal cancelled our cruise was canceled due to the uncertainty of COVID we. Refunding guests in a timely manner with cash then obviously this situation not! At worst specific regard to bankruptcy can move this to one of those experiences, you already know the to. To post a comment be given ( again, if you have now is a subscriber only travel trade publication! Well as Austria locking down due to sail on April 25 with bankruptcy protection for future Cruises should be the... $ 15,188.02 photos of the Fishing and Scalloping Trips in Crystal River the same day were! Reservation, immediately begin to apply for your Crystal reservation, immediately begin to for. July 14, 2020 in Crystal River: check out reviews and photos the... 2021 Crystal cruise on 6/20/20 flow, which is welcome relief for our 1st cruise may! That triggered a debt default of $ 2.78 billion not good for consumers, Couch-Friedman says you,... As well every time we asked cash, you already know the process to get a refund your. Timely manner your cash is often more difficult to obtain than obtaining a refund from Crystal is to! Profiles are subject to change at any time April 2020 ) to bankruptcy host... East program kicks off in November says getting any money back will take crystal cruises refund problems and.

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