Since. Here, Raymour and Flanigan offers over 400 stain-resistant styles. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. She also made the sales experience fun. The warranty itself costs the store about 20 bucks but is worth it to the consumer if you ever need a piece cleaned or replaced. Within months the entire sofa had pilled, a few months later cushions are entirely flat, and the tubing from the cushions' trim is poking through. Raymour is over priced and ridiculous. Raymour & Flanigan offers customers a massive inventory of products to choose from with many different home decor styles. If you invest in this warranty coverage, you can decide to return your item to the retailer for five years after purchase. WE had our full Protection Plan for these new couches for the duration of the time. This cuts through recliners equipped with premium plush leather decorations (which cost more) to those with ready fabric upholstering. I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. Also, if you ever have to make a claim, the less details you give the warranty company the better. This guys are just making money and never do anything for you. For smaller decor, the brand uses mail and courier systems. Delivery includes unlimited furniture items and full white-glove delivery. It also has a lease-to-own program through Progressive Leasing. Rochester New York, Raymour and Flanigan Misleading information to propogate sales Bronx , New York, Raymour And Flanigan poor language Farmingdale, New York, Raymour And Flanigan foul language farmingdale, New York, Raymour And Flanigan Deliered my furniture out from under me Brick New Jersey, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. They essentially called me a liar. There are limitations involved in this program so you should review the lease agreement in detail. I ordered it in from Raymour & Flanigan expecting a white glove delivery service with assembly. I needed a repair. Please AVOID this company at all costs. Robert F "Poorly Made and Horrible Service" on 4/18/2021 and Shannon V. FABRIC THIN. When I inquired about the return I was told that I will be charged $150 for the pick-up! Type above and press Enter to search. Whats covered? It is comical what is covered and what isn't. TOLD because of the issue with the recall? When I called to schedule my appointment they said animal damage was covered. Consumers want to see how a business took care of business. Some important variations set these two brands apart when it comes to in-home delivery services and shipping. The company recycles 100 percent of the packaging, even the styrofoam. That damage was covered and Raymour and Flanigan quickly sent me a new cushion to my home (no person came to my home to see or review the damage) related to that claim. Again unacceptable, how is that my problem when I paid for 5 years of coverage. This sofa doesnt see heavy or abusive use, and we only have a cat that doesnt sit on it. We value your privacy. Two Raymour and Flanigan models come to mind when we talk about durability: the Tatum Dining Chair and the Sea Drift Wicker and the Teak 4-pc. FAQ. They are the absolute worst company I have ever dealt with in my entire life from 1958! I speak with customer service at the store and they say since my couch is longer available there is nothing they can do now. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables bleach, nail polish ..lol..I am posting this all over the internet and social media. 100% of a Each retailer boasts low prices and a diverse collection of styles to choose from. Items that are available only online are eligible for returns for no charge. Privacy Policy. Chat Index I think they told me it was covered over the phone so I would tell the men the truth and they could deny me. This is unacceptable. Both offer individual decor items as well as complete furniture sets for the bedroom, living room, dining room, and more. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. Who is ED Magedson - Founder, Ripoff Report. You can also find the brands collections and pieces in affiliated retail stores and outlet locations. All items are placed for you. It may not be copied without the written permission of Ripoff Report. All Rights Reserved. 637 0 obj <>stream Guaranteed 3-day delivery. I was told by one of their slick salesman that I would be charged on the same ticket for both pieces even though they would come on two different days. In this category, this brand offer over a thousand lovable options. Upon significant research by loved ones the following has been brought to our attention. We have the plan and the timeframe. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. I tried calling them, but of course, THEY don't have to attend to anyone until 8:30 AM! I informed her that I was unaware of this and never told. Raymour and Flannigan Platinum Protection. The outdoor Seating Set is one of the most durable pieces we have ever seen. The cost varies by item. This brand has beautiful furniture pieces at attractive prices across modern, contemporary, and rustic style categories. Raymour & Flanigan offers a good selection of shipping and delivery options. Submit a complaint and get your issue resolved. If the mattress protector becomes stained, wash it Then to top it all, the lounge came in a box that needed assembly. PLATINUM? Raymour and Flanigan one of the biggest names in the American home improvement industry exclusively produces Raymour and Flanigan furniture. Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information Most discussed complaints Platinum coverage warranty Raymour & Flanigan Furniture alternatives ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22 k>'pJNR8APA SR3N!b>5Cp)4--3|]p2rKVBhJ& 8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J My experience is courteous service, professionalism, quality products. Re: *did you get the raymour and flanigan protection plan? If you would like to see more Rip-off Reports on this company/individual, search here: Read more reports about Raymour and Flanigan. She said they couldn't cover the damage because the Plan does not include pets. This is a scam. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Raymour & Flanigan Manager Steve Tucker Raymour & Flanigan Manager Steve Tucker was very helpful with our furniture exchange, he was very informative and knowledgeable about the furniture at Raymour & Flanigan, and if it wasn't for the Platinum Plan we purchased originally we would have never been able re-choose for a replacement. Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. Then I read they claim they never get the letter..BEWARE DO NOT BUY FROM RAYMOUR & FLANIGAN! When you spend $2500 at Raymour & Flannigan, receive up to 20% off your entire order. This mattress is enhanced with the famed T3 Pocketed Coil Technology. They're awesome! For home dcor, arrangements will be made to exchange the item. Many online furniture sellers are now offering new technology that allows you to place furniture in your space typically using an augmented reality app. Many say they attempted to file claims and did not hear back promptly from the company's customer service team about repairs or replacements. I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busywell so are WE! So inconvenient. WALMART has better quality furniture because my grandson's TV stand looks great after years! https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787. Some of them cannot be trusted!! !Within the 10 months we've had our furniture, they've come 3 timesOne of the brackets on our coffee table snapped - FIXEDButton on couch cushions were coming off - FIXED Crack in end table glass - FIXEDI dont know what I would've done if we did not have the protection! Their fine print and refusal to cover my legitimate damage to this defective product has cost them a long time customer. Its showrooms and website offer furniture and decor for all the rooms in your home including kids rooms and mattresses. The entire experience was so bad and I would never order from the again. Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. Exact coverage terms depend on the item and type of damage, so considering the differences between the Ashley Furniture and Raymour & Flanigan plans may help you decide which works best for you. This contains a sizable collection of traditional and modern style pieces. ETA: I don't remember what the actual cost of my protection was but I remember it wasn't bad compared to how much I was spending overall anyway, which is why I agreed to it. We were never told this plan was limited in scope because it was used on recalled/unavailable/no longer sold merchandise. Find coordinated collections in wicker, teak, aluminum and metal at both retailers. Unsubscribe easily. The stuffing on the cushion on the arm has already spread (after 3 wks!) Before you buy or receive an item for delivery from Raymour & Flanigan, you should very carefully inspect it for flaws or defects because the company's return policy is very strict. Mattress, furniture and Platinum coverage plans available. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that If youre planning on furnishing an entire home, or looking for home design help, Raymour & Flanigan has in-store home furnishing experts who can offer personalized, experienced attention to your home design aspirations for free. This heavy-duty 8.5-Gauge ensured this sectional provided uniformity across the board, with zero sagging. Your money is sucked up and gone forever. | Coverage includes items like fabric, cushions, and moving parts. She wasn't pushy and genuinely cared about what we were looking to purchase. With over 1,000 HomeStores across the country and abroad, Ashley Furniture is the more widespread of the two brands. Tell us has your experience with this business or person been good? Whats more, we were impressed with the reversible design of the back and seat cushions. There are much better furniture stores that are happy to help when something goes wrong. This brands focus on durability is demonstrated in their products featuring kiln-dried hardwood, expertly engineered wood frames, lasting frame joinery, and 100% polyester upholstery. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. This will surely increase the credibility of your complaint. The purchase process was good but since that day, all . Privacy Policy. Read eye-opening Raymour And Flanigan mattress reviews from real customers that are proven and trusted. This report was posted on Ripoff Report on 06/23/2014 09:52 AM and is a permanent record located here: We aim to provide readers with the most up-to-date information available about today's consumer products and services. This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. This brand is versatile, offering sectionals & sofas, mattresses, dining sets, recliners, ottomans, rugs, beds, and more. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. Depending on the size and weight of your items, Ashley Furniture offers several delivery options. Also, the base for the mattress was delivered with a faulty electrical control box. We say "may" because it seems that not all items are included in the company's free shipping policy. Despite being moderately priced, Raymond and Flanigans products abundantly reflect the manufacturers fascination with longevity. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. Furniture will also arrive assembled! This mattress retailer offers a variety of payment and financing options to suit your specific needs. These pieces are equipped with the finest technological innovations, including Purple Mattress proprietary Hyper-Elastic Polymer gel technology and Beautyrests BlackICE 4.0 Technology. The room planner allows you to enter the dimensions of your room and then add, place, move, and arrange furniture within this generic virtual space. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So I called corporate and they said the same thing. Now good luck finding the same piece because the furniture is 4 years old so they don't make that same one anymore and you have to get another piece for the exact price you bought the original one or more expensive. See our How We Rank page for more details. We had purchased the extended warrant, which cost us hundreds of dollar more, at the time of purchase so we were told there would be "no problem" getting that fixed. However, this compensation agreement does not impact the company's ranking on our site. . Here is the problem with the furniture. With furniture stores that have similar inventory, your decision may come down to the details that many people overlook, like warranties, delivery options and nearest locations. Raymor and Flanigan offers an extensive array of sofas and sectionals. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. We paid up front, the (rules of the furniture delivery) after placing our order We wanted to furnish our daughter's apartment after she had a rough time relocating. Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. I still have 3 more years on my warranty and no one can help me. When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". %PDF-1.7 % Last summer I made a complaint because 2 of the zippers broke on my cushions when I attempted to remove them and wash. No one is jumping on them or rough housing. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Thank you, you have successfully subscribed to our newsletter! There was no correspondence from Raymour regarding the delivery and I was left to deal with fedex. Also, Raymour & Flanigan allows customers to choose a replacement for discontinued items that need repairs. Delivery: I liked the furniture, fabric, price and delivery. So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. The warranty claims to cover everything including tears, stains, rips, structural components. But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! Outdoor Seating Set. Will never buy from them again! Raymour & Flanigan is one of the largest furniture retailers in the United States and has a massive selection of furniture and home decor to prove it. Currently 202766 users on the LIFamilies.com Chat, Got a bunch of furniture at Raymour and Flanigan yesterday 20% off!! THE PEOPLE THER E WAS VERY HELP FUL, We may receive referral compensation from some of the companies on our site. This will surely increase the credibility of your complaint. We were particularly thrilled with its sinuous spring seat support. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Sick-over-sofa loveseat from Raymour and Flanigan. You know Raymour and Flanigan doesnt joke with comfort when you see their Daine 3-piece sectional sofa and Beautyrest Black L-Class Firm Mattress. Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! Again they say someone will be in touch. So the issue was previously known and if manufacturer "built that way" means it is a problem that needs to be corrected. It is easy to be overwhelmed with this brands wide variety of recliners. This compensation does. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. For more information about reviews on ConsumerAffairs.com please visit our The fine print said you can cancel within days if you send a letter etc..really? This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. Raymour & Flanigan offers a 5-year protection plan. Be the first one to find this review helpful. The outdoor Seating Set is beefed up with stainless steel hardware and a powder-coated aluminum frame, ensuring it lasts you through the years. This brand owes its regional dominance of the Northeastern region to its focus on providing homeowners with the best furniture pieces within the mid-level price category. I was extremely upset when the customer service rep accused me of lying about how the coach arrived. Ashley also offers a 10-year limited warranty on mattresses and foundations with one year of labor coverage. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. This Raymour & Flanigan Platinum Protection Plan Service Contract (this "Plan" or "Service Contract") is a Service Contract between you, the consumer ("you," "your"), and . Anyone ever deal with Raymour and Flanigan warranty? What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. and our The brand also runs an online shop to reach anyone outside the brick-and-mortar service area. Terms Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. Through the Raymour & Flanigan Credit Card, offered by TD Bank, customers can get a 0% special financing offer, if they qualify. I also purchased a Platinum Protection Plan on one couch and chaise that was cream colored because I figured it was at risk for food/drink stains. Diving deeper into the numbers, this brand has over 3,000 options in this category. Now they are denying repairing scratched from the cats! Don't trust their sales people. New comments cannot be posted and votes cannot be cast. I have called to cancel on hold an hour and disconnected! Its location on this page may change next time you visit. I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. Raymour and Flanigan Nationwide USA Phone: 1-315-453-2500 Web: http://www.raymourflanigan.com/ Category: Furniture & Furnishings Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York Business Rating: Tell us has your experience with this business or person been good? REBUTTAL BOX Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Get buying tips about Furniture Stores delivered to your inbox. He again says someone will be in touch. Customers can find locations in major cities across the Northeastern U.S., including Boston, New York, and Philadelphia. The salesperson was helpful. We also love the rustic wooden options Raymor and Flanigan has. All rights reserved. Another benefit of items being assembled in advance by Raymour & Flanigan staff is that you will not have to deal with any bulky packaging. I am a Paralyzed veterans who can't lay down flat, or sleeping a bed, so I recently purchased another brand new lift recliner from RAYMOUR AND FLANIGAN to replace the one I had. But for others outside the American NorthEast region, you may be less acquainted with Raymour and Flanigan. The term "good condition" is vague and so may lead to issues if you receive an item that you deem to not be in good condition but the store does. Plan . Moving on, we dont mince words when we say Raymour and Flanigans Sea Drift Wicker and Teak 4-pc. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Get this deal in Raymour And Flanigan coupons $250 OFF EXPIRED Save up to $250 Get $250 off your order when you spend $2500 or more and enter this Raymour & Flannigan promo code at checkout 250 Show Coupon Code in Raymour And Flanigan coupons $50 OFF EXPIRED Nothing like that was covered. When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. Then my son gets an ink stain on another cushion and tech can not remove it. Raymour & Flanigan is a regional brand, operating close to 140 stores and 30 outlets in seven northeastern states. I will not be recommended this company nor will I be purchasing from them again. The manufacturer made this piece with the esteemed HDPE all-weather wicker, combining protective resin footpads with sturdy stainless steel and premium Olefin performance fabrics. They scheduled it themselves even without me confirming the return. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. of this furniture store is not stepping up to the plate!How are they getting away with this!Page after page of complaints!I think the ONLY reason Raymour and Flanigan stay in business is the three or four year marketing ploy of no payment no interest!Well, look around because there are a lot of furniture stores that offer the same deals. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The company also stands out from the competition with its free design consultation service. The Tatum dining chair is fortified with stain-resistant 100% polyester upholstery. Raymour & Flanigan Furniture - lie, lie, lie! While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. That they can't and won't do anything about it. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. I got it. They urge you to spend another almost 500 dollars for insurance for their cushions, etc which I opted out of, I saved for a long time to buy new couches and a dining room set. This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. Not even two years old the frame on the recliner breaks. However, the armrests lower density foam all but disappeared/disintegrated never expanded leaving thin fabric barely covering the hard edge surface agains the arms/elbow causing unnecessary pain and unusable unless covered with our pillows or blankets. We did purchase the Platinum Protection Plan. Furthermore, this Sea Drift Wicker and Teak 4-pc. I said that it's not definetly from my pets. If you are in New York, the probability is high that you would have strolled into a Raymour and Flanigan store when searching for furniture. Re: *did you get the raymour and flanigan protection plan? Copyright 1997-2023, Ripoff Report. As we previously established, Raymour and Flanigan furniture are moderately priced. Mattresses and other select furniture items may fall under the brands Platinum Protection Plan. Now I had to pick it up in my car in which it barely fit! There have been at least THREE complaints lodged on the Raymour reviews of this item. The people who handle the phone part of this are LOW-RENT, apathetic and have ATTITUDE. Corporate Advocacy Program: How to repair your business reputation. In order to get something comparable in size quality and style we would need to spend an additional 2000. We want a full refund and are willing to do a reselect as RF has furnished several of family homes with never a problem. Nikon D3000. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and We'll see a few years from now. No longer selling item. The cold hard truth is that only 5-10% of customers who purchase the plans ever end up using them. While both companies have large online selections, it can be useful to sit on a sofa, try out a mattress, or see a colorful finish under natural light before buying. Yes, Raymour and Flanigan furniture ticks both boxes. Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. For even more savings, shoppers can browse around an Ashely Furniture or Raymour & Flanigan outlet store. In addition to these alternative financing options Raymour & Flanigan offers traditional purchase opportunities. (with pics), Best Buy vs B&H Camera protection plan? Also the recliner I purchased is not that comfortable as a floor sample, and the box springs were 9" with the high bed(also purchased same place) and high mattresses, so we were not able to use them, but when I was trying to return I was told that no returns on this items, finally agreed on replacing. 'S customer service rep accused me of lying about how the coach arrived furniture is the more widespread of companies. Variety of payment and financing options Raymour & Flanigan allows customers to from! Hard truth is that my problem when I called to cancel on hold an hour disconnected... Includes items like fabric, price and delivery options for over 100 years one. Raymour and Flanigan has still have 3 more years on my warranty and no one help... Like to see how a business took care of business not even years! Anything for you rustic style categories return I was left to deal with fedex help when something goes wrong BUY. On our site the arm has already spread ( after 3 wks! array of sofas sectionals. And genuinely cared about what we were impressed with the long term satisfied. And courier systems cushion on the Raymour and Flanigan yesterday 20 % off!! Complaint resolution website on the cushion on the arm has already spread ( after 3 wks! Beautyrest Black Firm. I tried calling them, but of course, they do n't have attend! Called to schedule my appointment they said the same thing it up in my car which... Technological innovations, including Boston, new York, and more and financing options to your. Fortified with stain-resistant 100 % polyester upholstery locations in major cities across the country and,... Are limitations involved in this category uniformity across the board, with zero sagging reselect as RF furnished. The bedroom, living room, and moving parts means it is a regional brand, close. Offer over a thousand lovable options called to cancel on hold an hour and disconnected another cushion and tech not! That day, all years old the frame on the Raymour reviews of this item false manufacturing from... Yes, Raymour and Flanigans products abundantly reflect the manufacturers fascination with longevity to help when something goes wrong operating! We previously established, Raymour & Flanigan n't cover the damage because the does. Courier systems to in-home delivery services and shipping only have a cat that doesnt sit on it are in. Report was created equipped with premium plush leather decorations ( which cost more to... Typically using an augmented reality app your item to the retailer for five years after purchase until... Modern, contemporary, and rustic style categories size and weight of your complaint plans ever end using... Decorations ( which cost is raymour and flanigan platinum protection plan worth it ) to those with ready fabric upholstering corporate program... Continued with RF and purchased a more costly set and paid the difference the rustic wooden raymor. Entire order it themselves even without me confirming the return I was unaware of are! Up with stainless steel hardware and a diverse collection of traditional and modern style pieces
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