Super helpful and knowledgeable. Needless to say, I was very happy with my experience at this store. Think about it before you buy at this store. Well 6-8 weeks was changed to 12 weeks. Today we went in looking for furniture. Yesterday, one day before delivery, I hadn't heard anything and called again. I appreciated his attitude and professionalism. Furnished our living room with Michael at this location and it was a breeze! Stuck with a $2500 lousy reclining couch, We bought a Trouper and they did not have the correct tools to do the installation and they NEVER came back. My wife has an advanced degree and runs a business, she's not an idiot besides the fact that you shouldn't speak condescending and rude to anyone regardless of their education/employment. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. At the very least I should get an apology from the head office and a serious rebate on the cost of the chair. Joe was very helpful and knowledgeable. Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. I also know it is comfortable. The staff is very friendly and will take all the time you want to answer all your questions and find a great fit for you. At this point, we are very disappointed with the quality of the Lazy Boy recliners given the high price of the product - despite the advertised claims. Go see Patty to find the right furniture for you! Super big selection to chose from. The average price of a La-Z-Boy recliner can range from US$299 - US$4,000 depending on the fabric and upgrades you end up choosing. Mom was so tired and he made our shopping experience so pleasant. Delivery - 1 star at best. La-Z-Boy now provides multiple types of furniture in a wide range of styles, so you'll find a plethora of chaises, sofas, loveseats, sectionals, side tables, desks, bed frames, swivel or gliding chairs, office chairs, and home accent products to buy. The repair tech looked at it and said that is how it is supposed to be and left. The frames on 2 pieces of our sectional couch cracked within a few weeks. Klaussner is a quality brand of furniture. After signing order, Linda brings the warranty to sign. This is in sane. We'll never order from La-Z-Boy again. Avoid. recliner that can be placed any closer than 8 from the wall. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. Purchased recliner for $1540. Nest place to buy in Modesto! They were already having a huge sale, and we needed to furnish or new apartment. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. Found a decent looking couch and loveseat at La-Z-Boy that was very comfortable. I thought that I was spending extra $ and time to get something nice, but I couldn't have been more wrong. 25*41. Patty's knowledge of products, cheerful personality, and professional conduct make her a rare find in the retail world. Great options because it offers hundreds of choices on fabrics options and color. Very helpful and friendly, got me every discount he could. Now date for delivery has been moved to Feb 2023. Three years later the couches look like they should be under a bridge. So, why one star? Poor quality leather processing is what I am finding out is the cause. Nor do they have any desire to make an attempt at customer service. I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). Will NEVER recommend Lazy boy to anyone In the future. I bought a Laz-Boy leather recliner two years ago. The photos speak volumes : [https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143[(https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143). We chose a modern/streamlined looking design that was recently discontinued but were able to choose from the full array of colors. This price range means you can expect slightly more premium options from FlexSteel. We did not spill or have anything that would discolored the leather. The new styles are sleek and contemporary. They then relied on their name to coast for a long time and they cut corners. Now we have to retain an attorney, call the local news channel or just put it out with the trash and start over with a different company. I have purchased two more chairs and expect delivery soon. Thanks again. 3 more weeks to wait? See how it all works here. Meanwhile, I had no chair. Phone calls emails phone calls no return call. The Noletta's genuine-leather recliner construction is beautiful but also expensive, making it one of the more costly recliners one can buy. Thus, you can purchase at any lazy boy furniture near me. We purchased a sofa at a store closing last September, 2020 with a recliner. Got a call 6 weeks later and they delivered and set up for me. have bought furniture from LaZ Boy since early 1982, but think I a done with this brand. The experience was no better, and it would seem that despite being assured we would receive two chairs out of the warehouse, one of the chairs was a display floor model (different color shade of material, different stitching). We chose to pick up our chair from the warehouse ourselves, but delivery was offered to us for free. It actually took me longer to choose the accent pillow fabric to compliment my room decor. We are excited to get our very first lazy boy recliner rocker in leather with lumbar support. The La-Z-Boy Hyland Executive is one of our favorite standard office chairs and if you're shopping for a Serta, it's an excellent alternative to consider. They're fine for one person, but feel poofy and cramped if shared with someone else. Made in the USA with Hardwood frames, mortise and Tenon joints, and steel Recliner mechanism for superior durability. Overall good experience. Linda R, so sorry to hear of your terrible experience. We are loyal customers of Lazy Boy. The service person noted the defect immediately. He determined we need a new arm so he placed the order for it. Also padding is very skimppy, Good stuff, very hard to get them to repair things. The delivery date got pushed out twice with the second date moving beyond our move in date. Great experience. First history. I have a choice as well and will be exercising it. Our Lazy Boy died, and we just purchased a Smith Bros Recliner, made in Indiana,kiln dried lumber, and 8 way hand tied springs. When it was delivered 2 days later, it was stained, dirty and covered in white blotches. Sofa finally arrives at the end of Oct. the back on on recliner is not right and the leg support was dragging on the carpet. By this time I was more than merely annoyed about the delays and complained about all the time changes taking place without my being notified. Made in America too! Now 2 months later, the dye has come off parts of the head piece. DH uses it daily and he is hard on furniture but his recliner looks as good today as it did when we bought it. If I could have rated them lower than one star I would have. We ended up getting a completely different couch and recliner. Wishing you the best of luck in resolving the problems. I was not impressed.). Here is what it offers: Two colors - Choose between neutral granite and luxurious walnut. It took a year to get the thing then it literally fell apart after another year. Whether it's waiting room seating or a home office chair, seats for a family/living room or a reading nook, La-Z-Boy has chair options that can be customized to most shoppers preferences. His father had his own spot. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. Lazy Boy (La-Z-Boy) is one of America's most popular furniture brands. There was no sales pressure and we were very happy with the product. VERY happy. Met my salesman Casey. Was very excited to finally own the legendary recliners, only to find out that they are poorly constructed. Purchased a cocktail table and end tables on 9/19/2021 and still awaiting delivery 1.4 months later. Model Fortune Laztime Full Recline. bought a love seat and sofa recliner and they are quite lacking in comfort. Frank suggested another and worked perfectly. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. Another 3 Or 4 Weeks Go By. It's the first time I had bought anything from Lazy-boy, and I will never shop there again. They're also strict about their warranties. The cushioning stuffing has gone flat. I was left no paperwork or documentation so when only a partial part delivery was made I had no way of knowing. Really enjoyed shopping around the store with her. Never do business here. It is like the check is the mail deal. Ordered a $3000 electric recliner in black leather. One advantage if your hubby is tall. I hope you find something that helps him sleep at night. Minh was are sales associate and was very helpful. Each brand score is calculated based on set of relevant criteria and displays company performance over time. We are very happy with the customer service and will be back. We bought it at Best Furniture in Fort Thomas,KY. I cannot speak to all the furniture made by La-Z-Boy but what we purchased feels/looks very good. Isn't that why ya buy them? Creating A Local Server From A Public Address. We bought our 3rd set of furniture 2 years ago and it is so uncomfortable we have to use pillows just to sit up straight. I stepped in and knew exactly what I was ordering, fabric color too. Really close to food and shopping. I feel that $2,400 for a rocking chair is a tad overpriced, but my back thanks me daily. The product can handle half a ton of weight and cost $1100. I guess that tells me all I need to know about La-Z-Boy Corporate Customer Service; as it seems to be non-existant. Never will buy Laz e Boy againwish I could show you the pictures. Came in to purchase a recliner for my mom. La-Z-Boy has product ranges that vary from various price scales, and the average recliner by La-Z-Boy is $569. Would highly recommend Lazy Boy. In the end, I'm quite happy with my purchase. were all good too but the real credit for this review has to go to Patty, so please ask for her if you go there. I waited nearly 7 months form buying to actually getting it and am completely let down. Checked with furniture store who said we had to pay to get it restuffed. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. So not a lot of decisions, just choosing the grade and tone of the fabric. We also bought a warranty for $1000 for the two pieces. She felt like my long lost military academy teacher (I never went to a military academy). Both types of chair required service calls within a short period after purchase. I cant tell you how disappointed I am in the quality of a chair that I spent $1,800 for. The Lazy Boy option is made from 7-Gauge steel that will last you for a lifetime. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. Their leather furniture is uncomfortable, we ended up selling it at a consignment store. I like how they have the option of firmer, stronger cushions (though pretty pricey) but most of their regular cushions on their sofas were pretty weak. You have to bring couch in, They pay for parts and you pay $75 an hour labor. Today, August 12 I have been on hold so far 1 hour and 10 minutes. I went in and an older woman helped me. We recently went back & ordered an upholstered bed from the dining & bedroom store next door. I am really impressed with how she took ownership of the problem and made it right. I would not recommend buying a Lazy Boy product, if something goes wrong you cant get them out to repair them!!!! When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. We will definitely go back the next time we need furniture. I simply couldn't afford both the recliner and couch. The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. We haven't received our furniture yet (it can take up to 4-8 weeks for some pieces), but we are looking forward to it. It is now almost 3 months and still no part. The frames are made of what looks like particle board. Your the best. We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. My furniture store said England would not allowthem to return it. I don't recommend Lazy boy furniture because of this. Just have heard that they are not as good as they use to be? When I received the product, they were not comfortable at all. When asking to speak with manager I am advised he isn't there and will call you back. I have little doubt it would take them at least 20 minutes to fix this and I believe they have a two hour minimum, but I'm not sure about that. We were very impressed with our sales person Michael. The customer service is all but non-responsive. Be warned - this stuff is now junk, but the price doesnt reflect it. Tomi Webber was great . Forget bulky, hulky eyesores. So, we have no recourse and are stuck with the furniture. Maybe for many it's not a lot but I paid over $1000 for this chair and for me that's a good sum of money and would expect it to last much longer than two years. Thanks everyone. We just sit on our couches in the evening for a few hours. After much research, it would seem that not only La-Z-Boy, but also other formerly reliable brands are unfortunately no longer producing quality furniture. good design using at least one lazy-boy or barkolounger in family room, Help me pick recliners for living room/ redecorate. I'll never buy Lazy Boy furniture of any type again. SHAME ON THEM! We've sent pictures, videos, detailed correspondence and FINALLY someone at corporate escalations offered us.. $250 to keep the product as is. It was easy and quick! Received a callback and the man advised that the price would be $487 and take 5-6 weeks to get the fabric!! 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. We just had a GREAT experience with Patty. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. Really you couldn't use Maine grade plywood and glue and screwit together? Absolutely ridiculous. Meghan was very knowledgeable and helpful in helping us get a recliner to fit my dad's needs. Will not go back and will not buy another. We have two Lazyboy recliners. Our dealer can not tell us when it might arrive. I see lots of negative reviews but our experience was nothing but top rate! We are two elderly people and the chair is never mistreated. If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! The couch was delivered broken. In 1927, La-Z-Boy founders Edwin J. Shoemaker and Edward M. Knabusch created the first reclining slat chair, launching a design that would soon become a household name. I see from the other two reviews on this site that we are not alone. Beautiful store, great selection, and Joe was very helpful, just a true professional, great experience all around! Paid my deposit was given an eta on delivery date. 30% off is a scam to get you in the store. 10 weeks out and still no furniture. Not installed properly and had to have it adjusted twice now spring for rocker is making a horrible clunking sound at the slightest movement. We loved the location. Let's get started: Catnapper vs LaZy Boy. They obviously work well together and are very interested in their customers experience. I wish this kind of customer service would be found everywhere I need to shop. Top Quality Alternative: Browse Wayfair ReclinersUnlock The Coupons. The store that carried the chair offered me a credit towards a different chair as mine was a discontinued model, but I find that unsatisfactory. If I didnt live so far from there store i would put it in the back of a truck and drop it on their doorstep So the customers could see what the furniture looks like and maybe i could stop some people from buying their crap. 3-position locking legrest for added safety and support. Very disappointed. The Psychology of Price in UX. This is the short version. My mom even said you can now notice the drapes. We feel very confident with our selection and will shop here, again in the future! Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. He finally approved that 2 replacement chairbacks be sent and after receiving them, checked both and saw that one was damaged and had to be reordered. They have a wide range of furniture from pricey to high end. Put it all back together with JB Weld, metal zip ties and hose clamps. When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. Quick and easy purchase today. I called it in to have someone come and look at it and fix it. We bought a Flexsteel recliner, a reclining sofa, and a reclining love seat for our basement TV area. Once received I was to call for service. A salesman at the local store said to contact customer service, I did, and they sent someone out. Furniture shopping is an oftentimes tedious and mundane task. Many thanks, love our LaZBoy recliner! Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Apt2B. The pros: Shoppers like the customization options and online selection. It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. Whats the point if its just going to go flat again? That was on July 12. THIS IS A WARNING TOFURNITURE BUYERS. What a very expensive recliner or year and one month ago and it's already broken. In fact, he even came out with one of their interior designers to help provide some input on color choices and the overall layout. Linda will sell you on quality and give you zero customer service. Wanted to exchange one, would not give a penny credit towards a new purchase. Joe was patient and attentive to our needs and got us good discounts. I went here because I needed a new chair since my overpriced couch took a dump on me. She is the perfect mix of friendly, professional and knowledgeable. Patty was extremely professional, warm and kind. One was my Dad's that my sister and I bought him for Christmas in 95. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. This is both fraud--it was a defective product--and poor customer service. first bladder mattress with a 5 year warranty lasted a year before the baffles failed. (I have already been searching for retailers in our area) I so wanted a recliner that looks good, but guess that is not as important as comfort and durability. Everything they recommended worked out very well. Mind you, I can buy the screws at Home Depot for $2. By comparison, on two separate occasions in recent years we've bought La-Z-Boy chairs (first a pair of recliners, then a pair of gliders), which have proved to be sub-standard. We are now waiting to their reorder. Delivery finally arrives, some guys come out and slap the pieces together like legos. We started at this La-Z-Boy location, with no intention to buy that day. Ask for Kate when you go in looking! Check Price on Amazon Best Wing Back Recliner Thank goodness I won't have to go back to this store for any future purchases; this sofa should last us for a long time, and I won't have to be subjected to another La-Z-Boy sales person's style of indifference and lack of caring. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. No budging on the final fees. It took 10 months for my sofa and love seat to arrive and it arrived defective. Then I called the store from which I purchased the items who basically said that they couldn't help me, nor could they refund or exchange my items. Made our day. Geddy, was great and very informative. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. So glad we didn't also buy the highly overpriced sofa sleeper. Their furniture is available in over 300 showrooms worldwide, including Canada, Europe, Asia, and the Middle East as well as most major American cities. Wow..Two Strikes. Lazy Boy high-range recliners go up to $2999. Sold at Upper Room Home Furnishing, stationary Decor-Rest sofas range from about $1,199 to $5,000, in both fabric and leather options. Bought my last one from this showroom. Had to request it be delivered. Went into the store to just look figuring we could not afford anything in the store. I needed to replace my recliner because I am unable to raise the leg rest anymore. Doug greeted us and helped us whittle down exactly what we were looking for. We will definitely check out the different brands mentioned in your replies. All Rights Reserved, If youre thinking about buying new furniture, take these steps: analyze your needs, define your style, take measures, be sure you can afford it, dont be impulsive and fall for silly offers. . Sure enough they did. I understand the time frame but the board was a plywood board and had knots on both sides where it broke and there were several missing pieces of board inside the plywood board itself. Ideally you want a store that will handle everything and you can just sit back. Very disappointed and frustrated with this purchase. Really satisfied with our purchase. Double sofa all materials are peeling except leather. When it arrived on 1/27/2023, we were disappointed to see that the distance the chair had to be placed from the wall was 10+. I had a set of rocking recliners delivered in July 2022. Here is a link that might be useful: leathercraft recliners. No more lazy boy. I called after 8 weeks and told it would be delivered in 2 weeks. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. Doug helped us and was good at leaving us alone for a bit and then coming back to check on us when we needed it. Mr. Mota gave me so many pricing options, I thought I was going to drive him crazy, but he kept smiling. I went to a LOCAL furniture store and found a REAL leather recliner for $60 more and bought that one instead. My husband has a very physical job, so he has always had a recliner. Horrible. The chair is about 6 years old and I've elected to make do with it until I replace it with a much better quality chair. The recliner is nice but the couch & loveseat are definitely not. I just updated our recliners and the quality has gone down hill quite a bit and I am very unsatisfied with the purchase. FlexSteel products will cost you $699 to $3299, and Lazy Boy products will cost you $699 to $2999. He asked if i bought a warranty and i said no. She wasn't pushy like most sales people in furniture stores and gave us space and plenty of time to discuss what we wanted to order. My DIL borrowed it during both of her pregnancies because she couldn't sleep lying down. Great selections and so many ways to personalize your home. Best Home Furnishings Factory Tour - YouTube 0:00 / 4:33 Best Home Furnishings Factory Tour 41,678 views Jun 19, 2015 319 Dislike Share Save Keith Caulfield 480 subscribers Best Home. They really take the work out of the experience! There are immediate STRUCTURAL, QUALITY, PERFORMANCE and DESIGN flaws in the product. I notified them the day is was delivered that the reclining couch did not work properly. Unexpectedly great, and I don't give a 5 easily. It's definitely decent furniture. I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! Couldn't be happier with the service we received from Patty. Another 30 days passed and the new set arrives. Very poor service. This is not one of them. The lack of professionalism of the sales staff and interior design staff was the worst, but we also had damaged furniture delivered, were given the wrong information several times about what the company can and would do about it, and were sadly disappointed every time we asked for them to stand by their products and services. He was clear and concise about the product and we can't wait for it's arrival. No matter how bad it gets, LAB has absolutely no obligation on their part to do anything. They are 7 years old and still like new. 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