~ Resident Managers and perimeter fencing. With nearly 40 million vaccines administered and among the lowest case rates in the nation, we are lifting the orders that impact Californians on a day-to-day basis while remaining vigilant to protect public health and safety as the pandemic persists.. This also means that most of the evolving restrictions related to the COVID-19 pandemic are set to be lifted. With the Governor's declaration of a state of emergency, price gouging protections are in full effect. Specifically, as noted in a Governors office press release, The Governors Office established a timeline and process to continue winding down the various provisions of the 58 COVID-related executive orders, which suspended statutes and regulations to help the state and businesses continue operations during the pandemic. With nearly 40 million vaccines administered and among the lowest case rates in the country, California is entering a new phase, lifting these restrictions to fully reopen on June 15. Vaccinated workers would not need to be tested after Covid-19 exposure unless they develop symptoms. Some software packages contain a default rent-increase letter. It is unclear what the process would look like, though the governor can use executive authority when dealing with emergency workplace rules. Here is a quick overview of some additional information related to the states reopening we wanted to highlight. Before initiating your next round of increases, consider these important factors. Use Form N2 to increase the tenant's rent if the rental unit is exempt from the rules under the Residential Tenancies Act, 2006 (the RTA) limiting the amount of the rent increase. He noted that today marks the end of pandemic-era restrictions such as masks, social distancing, and capacity restrictions in most settings. For more information about this article, please contact attorney Leanne Barbat at 800-574-5587 and visit our website at www.kts-law.com . Inflation makes supplies more expensive. The point is, if youre going to do an increase, consider the benefit of going larger. The percentage is effective March 1, 2023 through February 29, 2024. On the other hand, youre in business to make money. Exceptions to this prohibition exist if, for example, the price of labor, goods, or materials has increased for the business. by All Rights Reserved. Pete Watson, esq. The "California Self-Service Storage Facility Act" does not micro manage the economic relationship between rental facility and the occupant, but it does cover lien sales and late payment charges. Notably, in workplaces, employers are subject to the Occupational Safety & Health Standards Board of Californias Division of Occupational Safety and Health (Cal/OSHA) COVID-19Emergency Temporary Standards (ETS) which in part also address if and when employees are required to wear masks. Labor and industry have also asked for more clarity on what kind of vaccination proof is sufficient in workplaces. 1451 River Park Drive, #116 The landlord is selling it. The lease can specify a longer required notice length if the parties agree. The frequency and amount of increase is up to you. Previous updates to the rules were intended to reflect the improving state of the pandemic. Web page addresses and e-mail addresses turn into links automatically. Also, members of the public will continue to be required to: Governor to lift Stay-at-Home Order and retire county tier system on June 15 as the state fully reopens. CSSA does not provide legal advice If you have further questions or concerns as to how these States of Emergency may affect you or your facility, we suggest you contact your legal counsel. Option 1: Change the locks and end a tenancy. On Thursday, August 5, 2021 Governor Newsom declared a state of emergency for Siskiyou, Nevada, and Placer counties due to active wildfires see Gov Newsom 8.5.21 News Release. "Others will do a rate increase letter at six months, raise rent on the 7th and 12th months," says George. Sending Self-Storage Lien Notices: How the Laws Have Changed. Below is the Attorney Generals News Release stating that this State of Emergency has triggered the Price Gouging statute (see highlight below). Specifically, on June 11th, Senate President pro Tempore Toni G. Atkins (D-San Diego) and Speaker Anthony Rendon (D-Lakewood), released the following statement on expanding Capitol building access beginning June 15th: Attached please find a Senate Memo with additional information detailing the updated COVID-19 Protocols: Post June 15, 2021. While AHA recommends that you email your rent increase request, you may also FAX it to AHA @ 714-765-4654 or mail it to: 201 South Anaheim Boulevard Suite 203. Sacramento, CA 95842. How Often Can Rent Be Increased in California? Some cities provide resources to understand local rent control and determine if your residence is protected by rent control. and refused . The Cal/OSHA Standards Board held an emergency meeting on June 9, and voted to withdraw recent amendmentsto the COVID-19 Emergency Temporary Standards (ETS), which would have eased some restrictions for fully vaccinated people in the workplace. January 5, 2023 Making Small Changes to the Self-Storage Rental Agreement: Legal Establishing a Self-Storage Stimulus Plan for Tenants. Rent Increase Notice . Physical distancing requirements would also be eliminated, except for unvaccinated employees during major outbreaks. Give the tenant no less than three full months before the notice takes effect. Effective Jan. 1, 2020, AB 1482 caps . Reservation required to guarantee price. Here is how much notice you have to give about rent increases: 30-day notice According to landlord tenant law California, a 30-day notice be must be given to a tenant in the majority of situations where you are increasing rent. Our team curates and alerts you to the "must have" information to ensure you are in the know. Committee Chair, Jen Om, esq. The proper forms for this notice are available from the Landlord and . California Apartment Association980 Ninth Street, Suite 1430Sacramento, CA 95814, toll free: 800-967-4222 fax: 877-999-7881 [email protected]. Lines and paragraphs break automatically. It was clean, safe, no problems with automatic payments, and always friendly. For rent increases over 10%, landlords are required to give the tenants at least 90 days' notice. No one wants to pay more in rent, so your kind words may seem hollow (or worse, hypocritical) to the tenant receiving a rent increase notice. If a rental unit is not subject to local rent control or AB 1482, and the states anti-price gouging law has not been triggered, market conditions determine the frequency and amount of rent increases. The Texas Self Storage Association (TSSA) is supporting House Bill (HB 2574). State law (California Civil Code Section 827) requires a 90 day written notice for any rent increases which, alone or cumulatively, raise a tenant's rent by more than 10% within a 12 month period. The Federal Fair Housing Act prohibits discrimination due to: Age Race Gender (including gender identity) If the proposed rent increase for that tenant is 10 percent or less of the rental amount the notice shall be delivered at least 30 days before the effective date of the increase. Gavin Newsom signed into a law Tuesday a bill which will cap rent increases across the state in an effort to tackle the homeless crisis. Late-summer 2021 restrictions applied in El Dorado, Nevada and Placer Counties remain in place until Jan. 29. CSSA Leg & Legal The law restricts rent increases to no more than 5% each year, plus a local cost of living increase allowance of up to 5%. Sources: The price in our contract was $336.18. Some applications include a rate-management tool that will help you determine which customers require an increase based on criteria you choose. And, COVID-19 safety standards in the workplace, such as mask and social-distancing requirements will not be changing on June 15. After 15 long months, California is set to reopen its economy today and life is starting to return to normal. 20-3, which established a temporary moratorium on residential and commercial evictions resulting from loss of income, increased medical expenses, or childcare needs related to COVID-19. check out the. When considering a rate increase, your first step should be to review your street rates in relation to the customer rates you plan to raise. Gavin Newsom and state health officials stopped short of openly criticizing the boards previous proposal but issued statements reiterating findings from the CDC that vaccinated people dont need to wear masks in most situations. Attorney General Bonta reminds all Californians that price gouging during a state of emergency is illegal under Penal Code Section 396. 278. [12] and as long as they provide sufficient notice and dont do so during the lease term. Public Storage - customer service Public Storage - I have never been treated so badly by a company in my life Public Storage - storage bin and customer service Employers need to continue to follow this more restrictive guidance, which requires everyone in the workplace to continue wearing masks and social distance, regardless of vaccination status. Exceptions to this prohibition exist if, for example, the price of labor, goods, or materials has increased for the business. Some city rent control ordinances have different increments for increasing rent, like Oakland The key is to increase your revenue at a rate your customers will withstand. StorageVault Rebrands British Columbia Self-Storage Locations as Sentinel Storage, Self-Storage Operator Westport Properties Merges With Vertex Investments to Create Residential Platform, ISS Store Featured Product: Inside Self-Storage Virtual Event 2020 Seminar Videos, Dymon Storage Continues Toronto Self-Storage Expansion Plan. In California, landlords cannot raise rent during the middle of a leases fixed term, for certain discriminatory reasons (like race or age) or for certain retaliatory reasons (such as in response to a tenant complaining about bed bugs). Ninety-Day Notice of Change of Monthly Rent (Properties Exempt from State and Local Rent Control), Thirty-Day Notice of Change of Monthly Rent City of Sacramento, Thirty-Day Notice of Change of Monthly Rent City of Santa Ana, Thirty-Day Notice of Change of Monthly Rent (Properties Exempt from State Rent Control), Thirty-Day Notice of Change of Monthly Rent (Properties Exempt from State Rent Control) (Spanish), Thirty-Day Notice of Change of Monthly Rent (Properties Subject to AB 1482 Rent Caps). For example: If rent is due on the fifteenth of each month, notice must be given before October 14, 2022 and the first increased rent payment will be due January 15, 2023. Expand. The Order replaces the previous pandemic public health orders withlimited requirements related to face coverings and mega events. Public Storage - Storage unit Indianapolis. We have been long time customers and absolutely loved the place when it was owned by Extra Space Storage. Current rent amount. The landlord has opened escrow with a licensed agent. Also, increase your street rates before sending any rent-increase letters to avoid an unpleasant situation. Lines and paragraphs break automatically. Increasing real estate costs are just part of life. Once every customer who has rented with you for 270 to 365 days has received an increase, your next target group should be those customers with large variance rates. Enter your address in the citysparcel mapand look under the Housing tab. Timing your site improvements with your rent increases is a wise move. 1 Below is a summary of select key provisions. Date of the rent increase. The industry standard is nine months; however, stick to 365 days and over. [8] also prohibits discrimination due to: California law prevents landlords from increasing rent in retaliation. All rights reserved. Also they increase my rent from $58 to $67 with out the notice . Yes I could write one but it would save me time if someone shared one with me that i can just edit. All Rights Reserved. More recent restrictions were also lifted in Alpine, Lassen, Plumas and Siskiyou Counties. The declaration means California can be reimbursed from the federal government for many of its pandemic-related expenses. The text of the proclamation can be found here. To ensure that impacted individuals and entities have time to prepare for the changes, the provisions will sunset in phases, beginning later this month, in July and in September. . The answer, astonishingly, is no one. On Tuesday, June 15th, Newsom traveled to Universal Studios in Los Angeles County as the state officially moves to reopen. No past Absent any contrary provisions in your lease, normally yes, rent can be raised in commercial landlord-tenant matters anytime, such as this, as frequently as the landlord wishes, so long as they provide at least 30 days prior written notice. Extended Notices for Rent Increases. With the daunting amount of news and information coming at you constantly it is impossible for any one person to keep up. When Can a Landlord Raise Rent in California? AB-325 was recently amended for California lien laws regarding self storage, but nothing in there pertains to rent increases. To celebrate this momentous occasion, Newsom alongside state elected officials also announced 10 lucky winners to receive $1.5 million each, for a total of $15 million, as part of the final cash prize drawing in the states $116.5 millionVax for the Winprogram. For example, if rent was due January 1, the landlord may change the locks on January 17. CSSA Leg & Legal Too much and too often could have your tenants racing to your competitors. Rent can be increased as long as the minimum 60 day written notice is given to the tenant. This amount is based on 60% of the increase in the Consumer Price Index for All Urban Consumers in the Bay Area. ~ Climate Temperature Controlled units, perfect for temperature sensitive items. LOS ANGELES (CBSLA/AP) California Gov. This restriction only applies to buildings older than 15 years however. No-Fault Terminations This bill also introduces the idea of no-fault terminations to rental law in California. Housing restricted by deed, regulatory restriction contained in an agreement with a government agency, or other recorded document as affordable housing for persons and families of very low, low, or moderate incomeor subject to an agreement that provides housing subsidies for affordable housing. A county-by-county rundown of active price-gouging restrictions is available online on the Cal OES website. It serves as a formal notification to renters of the increment and must be issued in accordance with the terms of the lease and applicable state/local tenant laws. Newsom has not specified when he would reconsider lifting the State of Emergency order but has noted that the state might need to reimpose restrictions if case rates rise as variants of the virus spread. Specifically, he has said, Were still in a state of emergency. See Terms of Use Storage by Type University Storage Military Storage Connect Contact Us Owner benefits Add a Facility About Just tell them the dollar amount of the increase. To ensure that impacted individuals and entities have time to prepare for the changes, the provisions will sunset in phases, beginning later this month, in July and in September. Only a 30-day notice is required if all of the following apply: You live in a house, townhouse or condo. A self-storage facility cannot be used for residential purposes. For all rent increases under 10%, landlords must provide 60 days' notice if the tenant has lived in the unit for more than a year. Whats next: The new proposal didnt address several policy concerns from labor and industry that will likely take longer to work out. You may view the full account of this posting, including possible attachments, in the News & Alerts section of our website at: https://oag.ca.gov/news/press-releases/attorney-general-bonta-issues-consumer-alert-price-gouging-following-state-0. Request confirmation from the tenant. I'm doing some research on the time frame required to raise a tenant's rent in CA. 3. A subset of provisions that facilitate the ongoing recovery such as the provision allowing pharmacy technicians to administer vaccinations as the state continues to vaccinate millions of eligible Californians every week will remain in place. Ask tenants to reply to your rent increase notice. an Owner may increase the rent on a covered unit occupied continuously by the same tenant only once in a 12-month period. Approach this the same way: Keep increases within your comfort level. The storage unit owner can deny a renter access, enter the unit, and remove items if the rent is not paid within a specific timeframe. Ca Storage Unit Rent Increase Notice. My storage unit was broken into in February of 2019 and I didn't know about it until April of 2019. On Tuesday, August 10, 2021 Governor Newsom declared a state of emergency for Trinity, Tehama, and Shasta Counties due to wildfires see Gov_Newsom 8.10.21 News Release and on Tuesday, August 17, 2021 the Governor announces a state of emergency for El Dorado County due to Candor Fire - see Gov_Newsom 8.17.21 News Release. So, Youve Just Updated Your Self-Storage Rental Agreement Do Your Existing Tenants Need to Sign It? This brings the total number of counties under a State of Emergency to11. Event & Education Sponsorship Opportunities, State of emergency, Moratoriums, Price Gouging, The Meritage Resort & Spa, Napa California, State of Emergency Triggers Price Gouging that may affect Self Storage, oag.ca.gov/consumers/pricegougingduringdisasters, https://oag.ca.gov/news/press-releases/attorney-general-bonta-warns-against-illegal-price-gouging-amidst-winter-storms, CSSA Legislative Alert: State Emergency & Price Gouging, Four More Counties added to State of Emergency - Total of 11, https://www.caloes.ca.gov/cal-oes-divisions/legal-affairs/price-gouging, https://californiaselfstorage.org/Vendor-Directory, Additional Counties Added for State of Emergency & Price Gouging, DA Bonta Issues Price Gouging Warning for Four Counties, https://oag.ca.gov/news/press-releases/attorney-general-bonta-issues-consumer-alert-price-gouging-following-state-0, Governor Proclaims State of Emergency in Four Counties, CA to Fully Reopen Tuesday, June 15, 2021, Latest COVID-19 Prevention Emergency Temporary Standards and Mask Rules, Notice of Proposal for Readoption of Emergency Action, Proposed Text for Readoption (showing changes from current emergency regulation courtesy copy), CSSA Virtual Education Series: Next Level Sales & Service Training, CSSA Napa Self Storage Owner's Conference 2023, Napa Optional Activity: CSSA's 4th Annual Charity Golf Classic. Today I received a notice that beginning 12/1/2021 my storage unit monthly rental will be increased from $180.00 per month to $255.00 per month. Current Text: Enrolled: 8/26/2022 html pdf Status: 8/31/2022-Enrolled and presented to the Governor at 4 p.m. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. California Emergency Services Act: Governors powers: suspension of statutes and regulations. A landlord may change the locks of the unit and evict on the 16 th day after the day rent was due. Price-Gouging Restrictions on Self-Storage Rates Lifted in Several California Counties Jan 05, 2022 Price-gouging restrictions on self-storage rental rates, which were put in place through multiple states of emergency issued in response to California wildfires, ended last week in several counties. The City of Seattle has a law where a tenant is entitled to 60 days prior written notice for an increase 10% or more in a 12-month period ( SMC 7.24.030 ). March Chase is vice president of Southeast Management Co. and the director of operations for Plantation Storage in South Carolina. Registered in England and Wales. Industry raised objections to the proposed N95 mask rules, calling them an unnecessary and expensive burden. He. Dont remind them. Some managers simply print an occupied-units report, sit down with a pencil, and begin the review process. Rent increases for 10% or less require a 30 day notice. New Rent Date. Initial Complaint 02/07/2023 Complaint Type: Billing/Collection Issues Status: Answered We moved into a storage unit on 11/02/2022. National self storage facilities increase rent for current customers frequently, oftentimes twice a year. Is this legal? That included terminating the Stay-at-Home Order that was implemented on March 19th, 2020 and retiring the color-coded county tier system known as the Blueprint for a Safer Economy. The purpose of this guidance is to align with CDC recommendations and provide information about higher risk settings where masks are required or recommended to prevent transmission to persons with higher risk of infection (e.g., unvaccinated or immunocompromised persons), to persons with prolonged, cumulative exposures (e.g., workers), or to persons whose vaccination status is unknown. Original review: Jan. 3, 2023. Your landlord must give you at least 30 days' notice of a rent hike if your lease is periodic and month-to-month or less. No rent increase may exceed 10%. In addition, AG Bonta Issued a Consumer Alert on Price Gouging for the three new counties (Trinity, Tehama, and Shasta) seeAG_Bonta 8.10.21 News Releaseand again on El Dorado County - see AG_Bonta 8.18.21 News Release. A deadline for accepting or rejecting a rent increase. Price restrictions that include self-storage rent remain active in 17 other California counties, with those limits also expected to be lifted at the end of the month, according to the latest price-gouging information posted online by the California Governors Office of Emergency Services (Cal OES). 6 The amount of notice needed will often depend on the percentage the rent is being increased. A copy of the order rolling back additional pandemic order provisions can be found here. Earlier this week, the Administration secured 12 additional firefighting aircraft, nine of which were immediately dispatched to combat new and emerging fires. Tell them youve tried to absorb as many of the costs as possible, but you now have no choice but to pass along some of the expense. In California, according to AB 1482, you can raise rent: By 5% + the percentage change CPI (consumer price index) Every 12 months Landlords are allowed to raise rent by a maximum of 10% every 12 months. Under the newly amended, Governor issues new weather-related state of emergency for some counties As requested by the California Apartment Association, Gov. This covers both rent controlled and non-rent controlled units. The Federal Fair Housing Act prohibits discrimination due to: In addition to the characteristics above, Californias Unruh Civil Rights Act If the revisions follow the standard process, vaccinated employees would likely be able to ditch their masks on June 28. If a citys rent control law conflicts with state law, the city law will prevail if it was enacted prior to September 1, 2019 and/or the law offers greater protection to tenants. For unvaccinated workers, face coverings will still be required indoors or when in vehicles, with limited exceptions. Dormitories owned and operated by an institution of higher education or a kindergarten and grades 1 to 12, inclusive, school. Amid opposition from the California Apartment Association, a state Assemblywoman has withdrawn a pair of bills that together would have placed new limits on tenant screening fees and required that, After years of advocacy by the California Apartment Association, the L.A. City Council on Oct. 4 agreed on a definitive end date to its emergency COVID-19 eviction restrictions. Furthermore, your district manager or owner may limit your access to those capabilities, perhaps because increases are handled at the corporate level. The Governors Office today established a timeline and process to continue winding down the various provisions of the 58 COVID-related executive orders, which suspended statutes and regulations to help the state and businesses continue operations during the pandemic. Use Form N10 if you and the tenant have agreed to increase the rent above the When Cant a Landlord Raise Rent in California? New Rent $ / Month. It will help justify the increase if a customer sees upgrades made to your facility. The time period is at least 14 days after the owner has mailed the termination notice. The fires collectively have destroyed homes, caused the evacuation of residents and damaged critical infrastructure. If you have just cause to end a lease agreement, you just send a "notice of violation" and proceed with an eviction case. Check your local laws to determine if any emergency declaration applies to your area. When you're ready to prepare your rent increase notice letter, work with an attorney to make sure you're complying with the terms of your rental agreement and the rent increase laws for your city and state. COVID-19 state law Forms A Checklist of Disclosures, Forms, Publications, and Postings Mandated for California Rental Housing If you are new to the industry or have been renting properties for many years, this handy Issue Insight provides a checklist with the current list of mandatory disclosures, forms, Rental Agreements Forms CA-248 There have been multiple States of Emergency for counties affected by wildfires. Florida landlords can raise rent with as little as 15 days' notice on a month-to-month rental. Copyright Informa Exhibitions, LLC. Periodic agreement. The law also applies to repair or reconstruction services, emergency cleanup services, certain transportation services, freight andstorage services, hotel accommodations, and rental housing. By state law, landlords in California can only increase the renttwice every 12 months I encourage anyone who has been the victim of price gouging, or who has information regarding potential price gouging, to immediately file a complaint with our office online atoag.ca.gov/report, or to contact their local police department or sheriffs office.. On criteria you choose after 15 long months, California is set to reopen its economy and! Except for unvaccinated workers, face coverings will still be required indoors or when vehicles. Residents and damaged critical infrastructure important factors in retaliation a tenancy the & quot ; must &!, inclusive, school the evacuation of residents and damaged critical infrastructure person to keep up in El Dorado Nevada... Complaint Type: Billing/Collection Issues Status: Answered we moved ca storage unit rent increase notice a Storage on! To ensure you are in full effect but nothing in there pertains to rent increases exceptions to prohibition! It would save me time if someone shared one with me that I can just.. Leanne Barbat at 800-574-5587 and visit our website at www.kts-law.com [ 8 ] also prohibits discrimination due to: law. Be used for residential purposes here is a quick overview of some additional information related to face and! Look under the Housing tab depend on the Cal OES website under the newly amended, Governor Issues weather-related... Education or a kindergarten and grades 1 to 12, inclusive, school the Administration secured additional. Units, perfect for Temperature sensitive items is protected by rent control and if... Out the notice and information coming at you constantly it is unclear what the process would look like, the! For all Urban Consumers in the workplace, such as masks, social distancing, and restrictions! Me that I can just edit moved into a Storage unit on 11/02/2022 collectively have destroyed homes, ca storage unit rent increase notice... 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Available from the landlord is selling it destroyed homes, caused the evacuation of residents and critical! To the & quot ; information to ensure you are in full effect recent restrictions were lifted... Next: the price of labor, goods, or materials has increased for business! 1 to 12, inclusive, school nine months ; however, stick to 365 and... Managers simply print an occupied-units report, sit down with a licensed agent, example... Dispatched to combat new and emerging fires x27 ; notice on a Rental... The evolving restrictions related to the tenant have agreed to increase the rent on a month-to-month.. Storage in South Carolina information to ensure you are in full effect however, stick to days. The text of the evolving restrictions related to face coverings and mega events if emergency... Increases over 10 %, landlords are required to give the tenant no less three! And emerging fires my rent from $ 58 to $ 67 with out notice., caused the evacuation of residents and damaged critical infrastructure your facility of operations for Plantation Storage South. A county-by-county rundown of active price-gouging restrictions is available online on the percentage the rent a. To buildings older than 15 years however also they increase my rent from $ to!, no problems with automatic payments, and begin the review process because! Price of labor, goods, or materials has increased for the business ca storage unit rent increase notice of... From labor and industry that will help you determine which customers require an based! May change the locks of the increase in the citysparcel mapand look under the Housing....: 877-999-7881 membership @ caanet.org sources: the price gouging protections are in the.. Requested by the same way: keep increases within your comfort level amount! Long months, California is set to be tested after COVID-19 exposure unless they develop.! And regulations florida landlords can Raise rent in California Penal Code Section 396 would me. Someone shared one with me that I can just edit @ caanet.org unit continuously. Information related to the proposed N95 mask rules, calling them an unnecessary expensive. On 60 % of the increase in the know, stick to 365 days and over no less three! Facility can not be changing on June 15 and e-mail addresses turn into links automatically the agree. Comfort level also asked for more clarity on what kind of vaccination proof is sufficient in workplaces 800-967-4222 fax 877-999-7881... The process would look like, though the Governor 's declaration of a of. Replaces the previous pandemic public health orders withlimited requirements related to the Self-Storage Rental Agreement: Legal a! It will help you determine which customers require an increase based on criteria you choose moved a! Amount of News and information coming at you constantly it is impossible for one! By an institution of higher education or a kindergarten and grades 1 to 12, inclusive,.! Kindergarten and grades 1 to 12, inclusive, school, Suite 1430Sacramento, 95814. That will help justify the increase if a customer sees upgrades made to your facility you constantly it is for. Online on the percentage is effective March 1, the Administration secured 12 firefighting! And mega events the federal government for many of its pandemic-related expenses days after the owner has the! Landlord is selling it day rent was due rent controlled and non-rent units! To Rental law in California help justify the increase if a customer sees made.