Evidently there are many dissatisfied customers. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. After a pro has responded, you can. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. I paid them 100% of payment they asked for. I really don't know how are you going to keep your business like this. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thumbtack - fake and fraud. Gain trust and grow your business with customer reviews. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. No results to show. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! However, this does cause an imbalance in percentage cost per lead. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals Most negative customer reviews pertain to the service provider hired, not Thumbtack. Not only was repairman unqualified, he was also dishonest. I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. Well the text chat told me they would find someone to help me, and NEVER DID. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. Somebody needs to stop them and sue the $#*! just something to consider before people really get wind and analyze the business. Suggestions include altering the service request process to discourage tire kickers or to charge per hire instead of per quote. Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! This helps to slow down the pace of responses by service providers. Phone number for support does not work only gives press one option for text messages see screenshot. Thank. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. "I've been looking at the local providers' space for a long time," says Google. I contacted Thumbtack. Click to view AdvisoryHQ's advertiser disclosures. THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. They did not show up. BBB is here to help. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. The Thumbtack Plus membership is $49 per year at the time of publishing. "At GoSite, we are always looking for ways to bring more . Later in the day I went to check my account and realized my account . You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Thumbtack says it wont share your email address with the pros themselves. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. That is all I want. Most recently, they made a few updates to their policies. Products used:Fake leads or leads that do not apply to you, I haven't used the thumbtack for more than 3 months. Unsubscribe easily. Do not invest your money here, it just doesn't work. Thumbtack has a network of vetted professionals and contractors in all 50 states. I decided to request a few quotes for my kitchen painting project to see what the process would look like. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. But now the cost of credits, or leads, does differ quite a bit. The CCB told me the contractors had no license to operate. how are the money and taxes handled in a situation like this, does everything go through thumbtack? Thumbtack - Customer service. Thumbtack is a technology leader building the modern home management platform.. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Please send us a Private Message on Facebook with your email address so we can get started on this today. Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. For the price they charged I didn't receive any normal feedback. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. Thumbtack is your partner in caring for your largest investment: your home. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. Thumbtack is full of scams and corrupts. Have you ever hired a professional that you found on Thumbtack? Once the customer hires you, the payments and taxes are made between you and the customer. Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. if they don't hire anyone from the list or not happy, what happens? As a pro. I have been on thumbtack for 3 years as professional, i have been hired 480 times. Thumbtack - Company itself. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. To get to this page, just copy and paste this link into your web browser's URL. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. They also provide a dedicated page on their website to guide customers throughthe selection process. They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. Service providers are sent requests which pertain to their services and locale. The contractors promised to finish the job in 1 week. I recommend creating an account first since its easy and free. Hope you read this ceo!! Contractor pricing varies based on the service and your location. The worst platform ever! While Thumbtack provides the connection, it is still up to the customer to do their due diligence in making sure the service provider is the right fit for the job. Its easy to compare credible, local businesses and its completely free to use. For service providers, we will address the key questions of Is Thumbtacklegit and Is Thumbtack a scam? For customers, we will investigate the main queries of Is Thumbtack safe? and Does Thumbtack really work?, See Also: Teespring Review | Is Teespring Legit? Stealing any future business I should be getting! Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. 666,918 people follow this. Should I Buy Now or Wait. What a waste of time and money, and so disrespectful. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. Is SammyDress Legit? See their reviews & get quotes today. So I naturally tried keeping my calm and reaching out to Thumbtack. Get Featured on AdvisoryHQ. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. We know how frustrating it can be when the customer goes in another direction. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. Thumbtack can help you connect with professionals in dozens of other fields too, ranging from auto services to health and wellness coaching. You'll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. What sucks about thumbtack is you have to pay for these "leads" just to talk to them. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. Neither one of the phone numbers has a live person to talk to. So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). See all. I would not have clicked had I known it would charge me (second mistake) the lead was under 18 years old- a child. Do Not use if you are a small business owner. Once youve compared contractors, you can book directly through Thumbtacks website or app. If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. They refused to take any responsibility and said it was a problem between me and the contractor. So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. After months of communication they refuse to remove them. In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. Now I'm the one who doesn't want to go back. I was willing to pay for a subscription but no one could help me out on this. Well start sending you the news you need delivered straight to you. Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. I'm trying to understand your business structure. I waited for four weeks till I cancelled the order and asked for a refund. Better Business Bureau (BBB) has dealt with 272complaints against Thumbtack, all of which have been resolved. What are you doing there? 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