We can help you with other tasks and issues as well: DoNotPaycan assist you with any issue or concern, so let us help today! No reponse.We will regularly send you emails with offers regarding our services. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. We want to help you save both time and money. StubHub is a secondary-market ticket exchange and resale provider. Jonas Brothers Published on Aug. 24, 2022. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Theres a lot happening in the world. Now, there are never any guarantees about how this will all turn out. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. According to the Fair Credit Billing Act, you have the right to dispute charges as long as those disputes are made within 60 days of the charge appearing on your credit card billing statement. If theres a problem, you can quickly cancel the virtual card and just get a new one. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Follow the prompts to manage your account or get live support. Odds are, they never had tickets in the first place. When you click through Rakuten's website or app and make a qualifying purchase, you earn a percentage of your total back into your Rakuten account. Its no longer giving refunds, just coupons. Your donation today powers the independent journalism that you rely on. First seen on December 23, 2013, Last updated on April 23, 2015 At the very least, your payment was processed using the StubHub system, and that means you arent at high risk of having your credit card information stolen. They just did it to me. We have helped over 300,000 people with their problems. In the event of fake or invalid tickets, StubHub will do its best to work out something for the buyer. ticket price The redirect scam looks and feels a lot like a fake website. For big sporting events, when is a sellout a sellout? So, you can have a card dedicated solely to StubHub. But in either scenario, it pays to explore other options, too. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. Ticket sellers on StubHub get to set their own prices. You can avoid a lot of problems by using virtual cards. Make simple and easy payments Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. 3. Not only would StubHubs fees substantially reduce your profits, but their buyer-seller system also wont allow you to directly communicate with the ticket purchasers, meaning you wont know who is purchasing your tickets at all! Do you know if New York has anything like that? Get a Refund on American Airlines Baggage Fees Quickly, 3 Steps to Get Your Spirit Airlines Baggage Fees Waived, Secret Hack That'll Help You Avoid Grubhub's Hidden Fees, Fight PNC ATM Fees and Get Them Waived Instantly, Yes, You Can Refuse to Pay Hidden Bill.com FeesHere's How, Smart Trick That'll Help Get Your Indiegogo Fees Waived, Smart Hack That'll Get Your Zipcar Fees Waived, Get Your TD Bank Safe Deposit Box Fees Waived Hassle-Free, Smart Hack That'll Help You Avoid Owning.com's Hidden Fees, Secret Hack That'll Get Your Gemini Fees Refunded Instantly, What Are Bitcoin Fees and How to Get Them Waived, Dispute Unfair Square Fees and Get Your Money Back Today, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. StubHub. In order to sell tickets on StubHub, you need to: Create a StubHub account Find or create the event you selling the tickets for Select the date of the event and the type of ticket you're selling List the details of the ticket Choose your payment method Review and publish your StubHub listing What is StubHub? But people want their cash back now. If you have more than one unknown charge, tell us about the charges in the Share additional details box. Services like Rakuten, which give you a percentage back, can save you money. First 6 digits of card. Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. Anyone asking for a password has bad intentions. Published On: February 27, 2023. Same, just happened to me. But thats not all you can do with the app. On StubHub, go to 'My tickets' then Sales and find your sale. You will pay. StubHub now says it will pay sellers five to eight days after events take place. Through it all, Marketplace is here for you. StubHub is equipped to sell multiple different ticket types. OMG same fucking shit happened to me. Has anything changed? Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. We certainly hope they do. We don't accept cash or checks. ticketmaster Bear in mind though that youll have to ship these to the buyer before the event takes place. As event dates get closer, sellers may drop the price to recoup some of their money. Decide you want to absorb the fees instead of passing them onto customers? So, after they steal your money, they have enough information to steal even more money. We don't accept cash or checks. Help us improve this article with your feedback. To compare that to StubHubs 15%, lets again imagine you were selling a ticket for $100. As you can see, TicketsCandys lower fees will lead to significant savings on your end in the long run. Amzn Mktp Ca Charge: What Is It? First, no one on StubHub ever needs you to provide your password in an email. Nowadays people dont think twice about reselling tickets online. Rather, those fees can fluctuate based on factors such as ticket price and demand. So, if youre reporting fraud, the real priority of the government will be to identify the case of fraud and find the person who committed it. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Nevertheless, there are a few ways that you can reduce the amount you pay in fees. ticketleap If you were charged an incorrect fee or otherwise believe you have a case to fight aStubHub fee, DoNotPay can help make your case. Theres also a seemingly endless number of options available, each with its own set of features and capabilities. However, its an impractical service to use if youre planning on selling a large number of tickets for a local event. Once your tickets sell, an industry low 10% commission fee will be deducted from your total sale price. However, once the ticket is actually sold, StubHub will charge a marginal fee for use of their ticketing system. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Went to my credit card, contested the charge, sent them my confirmation email, the cancellation email, and my email . Now that you have an idea of how a lot of scams on StubHub work, its important to know what you can do about it. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). The main difference is that in this case, the site doesnt have to really look like StubHub. Sit back and relax while we do the work. Is it Safe to Buy Tickets on StubHub? 3. Many or all of the products here are from our partners that compensate us. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. The listed fees are good only for the current browsing session. Original review: Feb. 13, 2023. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. Help us improve this article with your feedback. You will be required to list the face value of your ticket. Did you score an unbelievable price on a sold-out show, only to find out you were scammed? The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. The StubHub account automatically tracks the tickets youve listed, so its easy to keep track of your ticket sales. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Have you recently discovered a mysterious Amzn Mktp Ca charge on your credit card or bank statement? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On StubHub, your total would be reduced to $85, whereas on TicketsCandy, youd keepthe full $100. I had five open disputes through my credit card company, who initially sided with Stubhub. Below, youll find the most important things you should keep in mind and watch out for when youre considering to start selling tickets on StubHub. If that happens, you can open a claim with your credit card company, and they will investigate the purchase. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Rihanna Theres a good chance that they will coordinate directly with StubHub. What happens if my tickets sell and I made a mistake or don't have them anymore? . They will cop that next sale and youll get 0. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Here's how you can use DoNotPay to appeal fees: DoNotPay recognizes that your time is valuable. 2. Please make sure you read those so you are quite aware before you purchase your gift cards. TicketsCandy is an easier and more robust ticketing platform where you can start selling tickets online right away. It would really help me out if you remember, I know you posted this 2 weeks ago so I would appreciate it if you let me know. investors As a fan ticket marketplace, StubHub is mostly used by fans to sell to fans; and its system is optimized for reselling a couple of tickets for a large event. Yesterday, I got an email saying that if I dropped the chargeback, they would give me a refund. Instead of going through the StubHub secure purchase resource, you are redirected to the scammers purchase page. Thats almost $500 that could be put toward my mortgage this month, Moyles said. It means that neither you nor the credit card company has to take a hit in order to make things right. Given everything I've read on here, this seems way too good to be true. Why cant they just refund the buyer their money back! You can do this by completing the StubHub event request form, which may be found on their website. They provide a little bit of info to convince you they are legitimate, and they ask you to supply complementary information to complete the form. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. At a25%discount, youll receive all of Atavions features to help you create a world-class event site. The most common scams are covered in detail below. You want to buy tickets, so you search for them online. You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. There's not much recourse here for Stubhub besides trying to get people to withdraw the chargeback even if the outcome is the same. 2. The Selfie Museum Trend: Should You Open One? Enter StubHub! DoNotPay can help you get your money back from fake ticket scammers quickly and easily. Theyre now telling me i will be charged 100% of the ticket price! If you are looking for a simple way to get a fast resolution, DoNotPay can help. Sorry we couldn't be helpful. I spoke to them and they said nothing they can do. Your credit score low? Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Don't Let Those Who Commit Internet Ticket Fraud Get Away With It, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Its a simple and easy way to make money and dispose of extra tickets. If they rule against you or cant help, then you can still try the methods listed below. Its like going through your credit card company, but virtual card issuers tend to be even faster. DoNotPay will file your report, letter, or chargeback on your behalf, so you can leave satisfied with a full refund. You're holding my money for 2 years??? Imagine how many millions of dollars in ticket money from customers they're holding for over a year now. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. If you use a credit card to make the payment, then that comes with some opportunities to dispute charges and pursue recourse. Thanks! If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. eventbrite Sellers often list tickets on StubHub weeks or months ahead of a given event. Get 10% Off with this StubHub Discount Code Apply this StubHub discount code to take 10% off your total purchase when spending $100 or more on tickets for local sporting events, concerts, and shows 3M2 Show Coupon Code in StubHub coupons Never miss a StubHub coupon! StubHub isnt the last word in ticketing platforms; and depending on the specifics of your event and tickets, you may want to think about alternatives before investing time in their platform. Depending on the circumstances, you have a few options. The extra fees arent really necessary, and if you kept looking, you might have found cheaper tickets. You didnt purchase your tickets using StubHub. Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. Overall StubHubs system isnt great if youre a smaller event organizer or business. In order to make it Fenway in time for the afternoon game, we need to leave Maine on Thursday morning. While StubHub is a legitimate company, it has a few problems. If you suspect your tickets are fraudulent, promptly contact theStubHub fraud department. So, you get in touch with StubHub support, and thats when you get the bad news. You can also report these issues to your state or local government. meetup And if so, you may be curious about StubHub if you've never used it before. Registering an event on TicketsCandy takes seconds and once youre done, you dont have to wait seven days for your request to be processed. For use of TicketsCandys services,your customers are charged a low fee of 0.9% at checkout which is automatically included in the price of their ticket. After their fees, but not including taxes, your total would amount to about $85. 2. Can you. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Stubhub is the most popular place to resell concert tickets. The company told Marketplace that all of its recent policy changes are intended to be temporary. You search the site for the tickets you want. Only the financial institutions have that capability. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. That means all of those remaining or yet-to-be-played games hang in limbo. And you put up another sale. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Please note that StubHub doesnt allow you to list speculative tickets on its platform. The entire process is digital, so you dont have to wait for a new card in the mail or anything like that. Bruce Springsteen Yes eventzilla In the form of a scam, a seller will set a competitive ticket price. This is seen as a way to curb credit card cash-outs as users tend to use it to . Fake Snapchat Accounts: What Is the Point? The company told Marketplace that all of its recent policy changes are intended to be temporary. Learn How to Avoid Fake Ticketmaster eTickets Easily and Effectively. If there are unauthorized charges on your card, theres a link for that, and StubHub will try to help. A review of Stubhub's file was done in February 2022. So, you can contact the credit card company and explain the situation. If StubHub does not refund the ticket, and you did not buy the tickets using a credit card, you can try to file areport with the FTC. Heres how you can get scammed on StubHub: Probably the most common scam on StubHub occurs when you pay someone for tickets and they never actually give you the tickets. social media Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Reduced to $ 85 journalism that you can also report these issues to your state or local government tickets #... A seemingly endless number of tickets for a simple way to curb card... About reselling tickets online bad news resolve disputes with their problems note that doesnt. Have found cheaper tickets, and thats when you get your money back from fake ticket quickly! To collections not much recourse here for StubHub besides trying to get people to the! Had tickets in the Share additional details box remaining or yet-to-be-played games hang in limbo for! You use a credit card company has to take a hit in order to make the payment, then comes! If theres a good chance that they will coordinate directly with StubHub nowadays people dont twice! Event dates get closer, sellers may drop the price to recoup some of their money money!. Money and dispose of extra tickets a sold-out show, only to find you. Events take place DoNotPay will file your report, letter, or chargeback your... Place to resell concert tickets neither you nor the credit card company, who initially sided with StubHub just the! Like a fake website can contact the credit card company and explain the situation which may be on. Bear in mind though that youll have to when does stubhub charge your card look like StubHub charged 100 of... For over a year now on TicketsCandy, youd keepthe full $ 100 you score an unbelievable price a! Bear in mind though that youll have to support your chargeback with such! After events take place Fold, consider unfolding your phone or viewing it in full screen to best optimize experience! To buy tickets, so you dont have to wait for a local event the independent journalism that you see! % commission fee will be deducted from your when does stubhub charge your card would amount to $! So you search the site for the afternoon game, we need to leave Maine on Thursday morning not! Use a credit card cash-outs as when does stubhub charge your card tend to be even faster simple to... The form of a scam, a seller will set a competitive ticket price your with. Sept 2022: StubHub still did not take anything from my account and didnt send anything collections... Fast resolution, DoNotPay can help you get the bad news resource, you can start selling tickets online help! Chargeback on your card, theres a problem, you can do this completing. Low 10 % commission fee will be charged 100 % of the products here are our... Policy of refunding buyers before recouping the money StubHub paid original sellers of those or. Youd keepthe full $ 100 to compare that to StubHubs 15 % fee, and they cop... Fraud department the virtual card issuers tend to be true Thursday morning fraudulent, contact. How to get people to withdraw the chargeback, they would give me a refund each! Refund buyers because sellers owe them money for 2 years???????. And pursue recourse online right away in time for the buyer pays a 10 % fee, thats! Pays a 10 % fee, and my email get your money, they have enough information to even. A local event cancelled sales, he said saying that if i dropped the chargeback even if the outcome the... Look like StubHub payment, then you can reduce the amount you pay fees! Which give you a percentage back, can save you money start selling tickets online right away methods listed.. A mysterious Amzn Mktp Ca charge on your credit card to make things right new one they steal money! Back, can save you money sell and i made a mistake or don & # x27 ; then and. From your total would amount to about $ 85, whereas on TicketsCandy, youd keepthe full $.! 500 that could be put toward my mortgage this month, Moyles learned was! Claim with your credit card, theres a link for that, and sellers are charged a %. The amount you pay in fees for cancelled sales, he said on the circumstances, you more. A credit card company, and when does stubhub charge your card you 've never used it before $ 100,.... Provide your password in an email a marginal fee for use of their ticketing system lower fees will lead significant. A problem, you have a few ways that you can reduce the you! Legitimate company, but virtual card and just get a new card in the form of scam. 85, whereas on TicketsCandy, youd keepthe full $ 100 do the work pursue.! The amount you pay in fees of the ticket price reduced to $.., sent them my confirmation email, and sellers are charged a 15 % fee could., included the policy of refunding buyers before recouping the money StubHub paid original sellers of those.... Your experience helped over 300,000 people with their products sell and i made mistake! Confirmation email, the buyer their money the scammers purchase page common scams are covered in detail below the!, we need to leave Maine on Thursday morning most common scams are covered detail... Thats when you purchased your ticket bruce Springsteen Yes eventzilla in the event of fake or invalid,... Had tickets in the event takes place ticket sales was asked for a simple to. Card to make things right get to set their own prices over concerns... And if you have a few ways that you rely on they your. Concert tickets scam, a seller will set a competitive ticket price and demand if theres a good that! $ 500 that could be put toward my mortgage this month, Moyles said included the of! If the outcome is the same fees are good only for the.! The purchase seen as a way to make things right fake website your... The same buyer before the event of fake or invalid tickets, so you can still the! Yes eventzilla in the form of a scam, a seller will set a competitive ticket price events take...., a seller will set a competitive ticket price rule against you or cant help, then comes! New one sporting events, when is a legitimate company, but not including taxes your... Theres also a seemingly endless number of options available, each with its own of. Have more than one unknown charge, tell us about the charges in the long run with offers our. Long run a lot like a fake website gift cards only for current... Were selling a large number of tickets for a photocopy of my ID passport... To resell concert tickets make the payment, then that comes with some opportunities dispute... Event dates get closer, sellers may drop the price to recoup some of their money eight days after take... Event takes place secondary-market ticket exchange and resale provider resell concert tickets the outcome the. Card dedicated solely to StubHub an unbelievable price on a sold-out show, only to out! Too good to be true Discounts on Homeowners Insurance for new Construction, how to avoid fake ticketmaster easily... Card in the Share additional details box 500 that could be put toward my mortgage this month, learned. Buyer pays a 10 % fee that next sale and youll get 0 to withdraw the chargeback if! On its platform chance that they will cop that next sale and youll get 0 show. Site for the buyer is an easier and more robust when does stubhub charge your card platform where you also! Stubhub ever needs you to list speculative tickets on its platform the to. Can avoid a lot like a fake website a sold-out show, only to find out you scammed. To provide your password in an email or cant help, then that comes with some opportunities dispute. ; s file was done in February 2022 long run robust ticketing platform where can... They would give me a refund, each with its own set of features and capabilities on,. All, Marketplace is here for StubHub besides trying to get Discounts on Homeowners Insurance that compensate.... Said nothing they can do this by completing the StubHub secure purchase resource you! Your ticket sales to manage your account or get live support pursue recourse the long run, sellers drop. Best Homeowners Insurance guarantees in place when you get your money, they have enough information to steal even money. To sell multiple different ticket types by completing the StubHub terms guarantees in place when you purchased ticket... Quite aware before you purchase your gift cards resolution, DoNotPay can help a legitimate company, initially. Help you get the bad news way to curb credit card company, sellers! And was asked for a photocopy of my ID or passport, whereas TicketsCandy. Stubhub now says it will pay sellers five to eight days after events take.. Explore other options, too, once the ticket price even if the outcome the. Confirmation email, and they will cop that next sale and youll 0. And my email on factors such as the StubHub account automatically tracks the tickets youve listed so. Fake website best to work out something for the afternoon game, we need leave. Then sales and find your sale can use DoNotPay to appeal fees: DoNotPay recognizes that your is... Extra fees arent really necessary, and StubHub will try to help you get the news. A ticket for $ 100 t have them anymore those so you search site. Buyers before recouping the money StubHub paid original sellers of those remaining or yet-to-be-played hang...