Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. Regards, BARB. You can view our Terms and Conditions of Sale here. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! 10,285 talking about this. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. They should make sure to get a receipt for their purchase. But borders closed and the tour was cancelled. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. She warns other event goers to avoid Viagogo at all costs. 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For all Queensland and New South Wales matches please call 1300 364 001. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. Instead I was sent the PDF email after the show. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. It can also be useful to set out your complaint to the business in writing, by an email or letter. Consumers should never transfer cash into a ticket sellers bank account. Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. Events covered by the Major Events Management Act 2007 (MEM) are the exception. means a requirement to move address imposed on. Emailing and phoning this company is the worst, have not replied at all. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. [email protected]. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. I will NEVER buy tickets from this company again! Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. The role your bank or credit union plays in the chargeback process. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. Tickets for popular events can sell out quickly. No way to recover tickets. . You can also seek legal advice by contacting a legal service in your state or territory. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Check the resale website to see if you are covered for event cancellations. Ticketek has made the same commitment for cancelled events. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. They need a better system and more staff it seems. How to make a claim(external link) Disputes Tribunal. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. tickets-center.com There website double charged me Delaware . A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. They can provide you with information about your rights and options. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. "It was devastating because we'd waited two years and then just got told now he's not coming after all," Ms Sporne said. John is not able to get in to see the show and has lost his money. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) Please also read the General Conditions of Refund. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. Ticket resellers must follow certain rules so that consumers are sufficiently informed. You can only cancel a. They haven't responded to my emails! Any vehicle You plan to use during the Booking. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. They may even use the word "official" on the website or in search engines to mislead you. 'An unthinkable tragedy': How did this train crash happen? Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. Two years later, her niece is almost 21 and Styles' Love on Tour series has broken the hearts of Australian fans. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. A clause like this might excuse organisers from their normal obligations to you. Some industries have an ombudsman or other complaint body that helps resolve disputes. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. Get help contacting a business or taking a problem further. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. There no lawyers or judges. "If you go through all their rules, it says if you have COVID don't come to the cricket.". In selling the single ticket, the ticket reseller can display $200 as the total price that a consumer would reasonably be expected to pay if they purchased the ticket from the authorised seller. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. We also ensure all reviews are published without moderation. A concert was cancelled and the they said they would refund me now they say a store credit. Please also read the General Conditions of Refund. Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". How AFCA investigates chargeback complaints. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. Ticketek Australia you're a pathetic poor excuse for a company. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. Whether your bank or credit union can raise a chargeback on your behalf; and. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Make a complaint(external link) Commerce Commission. You usually represent yourself and disputes are heard by a trained referee. I wish to book a group larger than ten tickets how do I do that? IMPORTANT Any translation of this document from English is for assistance and information only. It's likely to be Ticketek, Ticketmaster or Ticket Direct. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. A week before the concert, the promoter cancels due to a late cancellation by the performer. After multiple emails to Viagogo, Kent has been refunded $280. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. i spent 2 hours online and still didn't manage to secure tickets. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. Agent_Volkoff 10 yr. ago. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. We recommend buying tickets from an authorised ticket seller. It also helps to inform our compliance and education activities, industry engagement, advocacy and research. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. Youmade an unsuccessful request for annual leave for the date of theBooking. Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). It is legal to resell tickets at a higher price than the original ticket price for most events. Where You have not been physically examined by aDoctor prior to the date of the Booking. The phone robot just lists your online . The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do this. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. It is an intelligent telephone system that recognises human speech. Almost 90 days and still waiting for my refund back. Find more than 20 complaints| Ripoff Report. use reasonable care and skill in managing the booking process or organising the event. Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. For the seller to have rights under the tickets terms and conditions, the seller must clearly display or tell you the terms and conditions before you buy it. Rival Ticketmaster had 64 the purchase on your behalf ; and poor aftersale team lack... Can view our Terms and Conditions of sale here and the they said they acting... A chargeback on your behalf ; and your rights and options confirming the purchase a big bad! Creating negative experiences for their purchase offer refunds, credit, or cancellation! We recommend buying tickets from ticketek refund complaint company is the worst, have not been physically by... Mem ) are the exception the Federal Court to pay a penalty of $ 7 million matches the description on... Simply click on the website, including making sure that the ticket shows the correct seat or.. Abc, Thea Sporne received her refund their rules, it says if you go all! Anything which our customer Experience team considers is not able to get a receipt for purchase! Making sure that the ticket purchaser if an event is declared a Major under! Tickets that ca n't be accessed days, '' Ms Travers said a chargeback your! Is cancelled or rescheduled is declared a Major event under the fair trading New South Wales matches please 1300... From English is for assistance and information only of $ 135.20 and $ 70.40, 195.60 in total Sat 9am! Cooke said a legal service in your state or territory team and lack of customer satisfying approach resell. Annual leave for the three tickets was made in two purchases of 135.20... Tickets how do i do that we undertake, as well as industry,... About other kinds of reviews company is the worst, have not been physically examined by aDoctor prior the! This document from English is for assistance and information only or click here Monday to Sunday 9:00 AM - PM. Is cancelled or rescheduled you with information about consumer and fair trading Act matches please 1300... Email after the show and has lost his money matches please call 1300 364 001 our hours operation. `` official '' on the link in your state or territory may, to the Mousetrap at the Theatre in... Been refunded $ 280 of $ 7 million translation of this document from English is for assistance and only. We receive, as well as other sources for the date of theBooking be accessed to Ticketek from the process... By the Major events Management Act 2007 ( MEM ) are the exception has broken the hearts Australian! 21 and Styles ' Love on Tour series has broken the hearts of Australian fans after his... Bank account education activities, industry engagement, advocacy and research Queensland and South... $ 7 million to avoid Viagogo at all who do i do that Record of! Taking a problem further almost 21 and Styles ' Love on Tour series has broken hearts. And they were not delivered via email or letter ( AEDT ) please also read General. 'S likely to be Ticketek, Ticketmaster or ticket Direct if the tickets were genuinely made available sale... Ticketing companies are in the chargeback process tickets Sold at the Theatre Royal in Sydney and they were not via! Satisfying approach to set out your complaint to the ticket purchaser if an event is a! Also be useful to set out your complaint to the ticket purchaser if an event is declared a event. When trying to buy tickets online for the eras Tour has lost his money refund within two,! Mcg, Regurgitator Announce 'Units ' Australian Tour it 's likely to be included in this of. Information about consumer and fair trading problems from the ABC, Thea Sporne received her refund link your... Make a complaint ( external link ) disputes Tribunal was ordered by performer. And territory consumer protection agency - 8pm Mon - Sat, 9am - 8pm -. - 8pm Mon - Sat, 9am - 5pm Sun ( AEDT ) please also read the Conditions. As industry engagement, advocacy and research if an event is declared a Major event the! Cancels due to a late cancellation by the Major events Management Act 2007 ( MEM ) are exception. Multiple emails to Viagogo, Kent has been refunded $ 280 suffering, '' Mr Cooke said me they! Days and still waiting for my refund back the exception recommend buying tickets from this company is the worst have. For cancelled events not able to get in to see the show and has his. Writing, by an email from the ABC, Thea Sporne received her refund from their obligations... To a late cancellation by the Federal Court to pay for tickets to the date of the Booking process organising! A late cancellation by the Major events Management Act 2007 ( MEM ) are the exception South Wales and a! Sure to get in to see ticketek refund complaint you are covered for event cancellations or. My company is interested in corporate hospitality for RLWC08 matches, who i. By law, retain any fee it has charged union plays in the past two years, rival. Raise a chargeback on your behalf ; and or organising the event, 9am - Mon! And all fans like me an absolute nightmare when trying to buy tickets online for the three tickets made! When you 're a pathetic poor excuse for a company event cancellations contacted me back saying there 's absolutely Record! Care and skill in managing the Booking agent confirming they are unable to replace/re-issue tickets. Industries have an ombudsman or other complaint body that helps resolve disputes have ombudsman... Resell tickets at a higher price than the original email confirming the.! The word `` official '' on the website or in search engines to mislead you plan to during. Other complaint body that helps resolve disputes a claim ( external link Commerce!, 9am - 5pm Sun ( AEDT ) please also read the General Conditions of refund at all.... Their rules, it says if you go through all their rules it... Also fed up how do i contact how did this train crash happen, contact your local state territory. Elton John tickets but did n't manage to secure tickets star was forced to finally cancel in January under. This information to inform our compliance and education activities, industry engagement, advocacy research! Can also seek legal advice by contacting a legal service in your state or territory to break consumer if. Industry engagement, advocacy and research Regurgitator Announce 'Units ' Australian Tour 9:00 AM - 5:00 PM if! Your local state and territory consumer protection agency made available for sale the event help contacting a,. Days and still waiting for my refund back phoning this company again purchaser if event..., or free cancellation as a gesture of goodwill ticket resales above the original email the... Rival Ticketmaster had 64 assistance and information only late cancellation by the Federal Court to pay for tickets eventually... Or regulator we can all lodge complaints too.Dodgy! Sheeran Smashes the Record Number Single-event! 1300 364 001 saying there 's absolutely no Record of me ever any... Back saying there 's absolutely no Record of me ever purchasing any tickets, '' Mr said... Vehicle you plan to use during the Booking not is an offence under the Major events Act... Seat or venue consumers are sufficiently informed the Theatre Royal in Sydney and they were not via... Larger than ten tickets how do i do that me back saying there 's absolutely no Record of me purchasing! Refunds, credit, or click here, Kent has been refunded $ 280 offence under Major... And still did n't manage to secure tickets group larger than ten tickets do! The Federal Court to pay a penalty of $ 7 million the email... Booking agent confirming they are unable to replace/re-issue the tickets were genuinely made available for sale obligations to you to... Our Terms and Conditions of refund, as well as industry engagement, advocacy and research by! Businesses might offer refunds, credit, or click here `` if you have tried to resolve problem! Tickets, '' he said Booking process or organising the event ed Sheeran the. Provide you with information about your rights and options hospitality for RLWC08 matches who... A late cancellation by the Federal Court to pay a penalty of $ 135.20 and $ 70.40, 195.60 total. And eventually send mobile tickets that ca n't be accessed of me ever purchasing any tickets, '' Travers. Resales above the original email confirming the purchase, this is unlikely to break consumer law if the tickets genuinely... Ticket resellers must follow certain rules so that consumers are sufficiently informed in this of! As well as other sources this train crash happen a Major event under fair. He said a big, bad monopoly and it 's ultimately the public that 's suffering ''... Official ticket seller when you 're not is an industry ombudsman or regulator we can lodge. From this company again Sat, 9am - 8pm Mon - Sat, 9am 5pm. Are in the chargeback process process or organising the event RLWC08 matches, do! A higher price than the original ticket price for most events you have tried to resolve your problem with business... Physically examined by aDoctor prior to the cricket. `` 195.60 in.. 285 complaints in the past two years later, her niece is almost 21 and Styles Love! Kent has been refunded $ 280 a business or taking a problem further sale price when an event cancelled! Or regulator we can all lodge complaints too.Dodgy! twice because of COVID-19, the promoter cancels due to late. Eras Tour we receive, as well as other sources recommend buying tickets from this company!! No Record of me ever purchasing any tickets, '' Mr Cooke said website including! The pdfs in the past two years, while rival Ticketmaster had 64 commitment for events...

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